Issue with Aliases

[brownie_1]

I have created an alias of jdoe@sub1.example.com and I am able to send and receive e-mail just fine, but the alias of john.doe@sub1.example.com cannot receive e-mail. It looks like the mail is received by the system, but then rejected. Why would this happen?

I cannot give the real domains so understand the example above is fake but representative of the issue.

[horatio]

Here's a (scrubbed) example from /var/log/zimbra.log of trying to send to one of these aliases:

Jul 26 14:09:32 zimbra1 postfix/smtpd[24231]: NOQUEUE: reject: RCPT from aaa.example.com[123.456.789.10]: 550 5.1.1 <first.last@foo.bar.org>: Recipient address rejected: foo.bar.org; from=<sender@example.com> to=<first.last@foo.bar.org> proto=SMTP helo=<example.com>

[Krishopper]

Do you get a rejected bounce message?

What do you see in /var/log/zimbra.log when it is rejected?

Is the alias listed when you run:

zmprov ga user@domain.com zimbraMailAlias

where user@domain.com is the real mailbox on the server (and not the alias)

[horatio]

Thanks, Krishopper.

There is a bounce notice:

                                                                                                                                                                                                                                                               
Delivered-To: sender@gmail.com
Received: by 333.333.333.333 with SMTP id m11cs45560eeh;
        Mon, 25 Jul 2011 19:22:07 -0700 (PDT)
X-pstn-nxpr: disp=neutral, envrcpt=sender@gmail.com
X-pstn-nxp: bodyHash=1006c81e1657ac3f94b774965fd639d73b1588e4, headerHash=4ca6cfb593032177d77c1fcfa544c59afaba90ad, keyName=4, rcptHash=7993329d8ceb7afa43ee827fc663584651bc2898, sourceip=111.111.111.111, version=1
Received: by 222.222.222.222 with SMTP id s8mr956709pbn.342.1311646926363;
        Mon, 25 Jul 2011 19:22:06 -0700 (PDT)
Return-Path: <>
Received: from psmtp.com (exprod7mx203.postini.com [444.444.444.444])
        by mx.google.com with SMTP id h21si54938wfg.68.2011.07.25.19.22.03;
        Mon, 25 Jul 2011 19:22:05 -0700 (PDT)
Received-SPF: neutral (google.com: 111.111.111.111 is neither permitted nor denied by best guess record for domain of zimbra1.xxxxxxxxxx.cp) client-ip=111.111.111.111;
Authentication-Results: mx.google.com; spf=neutral (google.com: 111.111.111.111 is neither permitted nor denied by best guess record for domain of zimbra1.xxxxxxxxxx.cp) smtp.mail=
Received: from zimbra1.xxxxxxxxxx.cp ([111.111.111.111]) by exprod7mx203.postini.com ([555.555.555.555]) with SMTP;
	Mon, 25 Jul 2011 22:22:04 EDT
Received: by zimbra1.xxxxxxxxxx.cp (Postfix)
	id E9C5742B3DC6; Tue, 26 Jul 2011 02:21:42 +0000 (UTC)
Date: Tue, 26 Jul 2011 02:21:42 +0000 (UTC)
From: MAILER-DAEMON@zimbra1.xxxxxxxxxx.cp (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: sender@gmail.com
Auto-Submitted: auto-replied
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
	boundary="D05E742B3DCA.1311646902/zimbra1.xxxxxxxxxx.cp"
Content-Transfer-Encoding: 7bit
Message-Id: <20110726022142.E9C5742B3DC6@zimbra1.xxxxxxxxxx.cp>
X-pstn-levels: (S:12.32998/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
X-pstn-settings: 1 (0.1500:0.1500) cv fc lc gt3 gt2 gt1 ft lt p
X-pstn-addresses: from <MAILER-DAEMON@zimbra1.xxxxxxxxxx.cp> [48/2]

This is a MIME-encapsulated message.

--D05E742B3DCA.1311646902/zimbra1.xxxxxxxxxx.cp
Content-Description: Notification
Content-Type: text/plain; charset=us-ascii

This is the mail system at host zimbra1.xxxxxxxxxx.cp.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<first.last@foo.bar.org>: foo.bar.org

--D05E742B3DCA.1311646902/zimbra1.xxxxxxxxxx.cp
Content-Description: Delivery report
Content-Type: message/delivery-status

Reporting-MTA: dns; zimbra1.xxxxxxxxxx.cp
X-Postfix-Queue-ID: D05E742B3DCA
X-Postfix-Sender: rfc822; sender@gmail.com
Arrival-Date: Tue, 26 Jul 2011 02:21:42 +0000 (UTC)

Final-Recipient: rfc822; first.last@foo.bar.org
Original-Recipient: rfc822;first.last@foo.bar.org
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; foo.bar.org

--D05E742B3DCA.1311646902/zimbra1.xxxxxxxxxx.cp
Content-Description: Undelivered Message
Content-Type: message/rfc822
Content-Transfer-Encoding: 7bit

Return-Path: <sender@gmail.com>
Received: from localhost (localhost.localdomain [127.0.0.1])
	by zimbra1.xxxxxxxxxx.cp (Postfix) with ESMTP id D05E742B3DCA;
	Tue, 26 Jul 2011 02:21:42 +0000 (UTC)
X-Virus-Scanned: amavisd-new at zimbra1.xxxxxxxxxx.cp
X-Spam-Flag: NO
X-Spam-Score: -1.499
X-Spam-Level: 
X-Spam-Status: No, score=-1.499 tagged_above=-10 required=6.6
	tests=[BAYES_50=0.8, HTML_MESSAGE=0.001, RCVD_IN_DNSWL_MED=-2.3]
	autolearn=ham
Received: from zimbra1.xxxxxxxxxx.cp ([127.0.0.1])
	by localhost (zimbra1.xxxxxxxxxx.cp [127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id ejAPM1zWVUI2; Tue, 26 Jul 2011 02:21:16 +0000 (UTC)
Received: from exprod7og120.yyyyyyyyyyy.com (exprod7og120.yyyyyyyyyyy.com [64.18.2.18])
	by zimbra1.xxxxxxxxxx.cp (Postfix) with SMTP id 2CB5E42B3DC6
	for <first.last@foo.bar.org>; Tue, 26 Jul 2011 02:21:16 +0000 (UTC)
Received: from mail-ew0-f45.google.com ([209.85.215.45]) (using TLSv1) by exprod7ob120.postini.com ([64.18.6.12]) with SMTP
	ID DSNKTi4kkamZCF5hA869oflKFPwejZPU5X8u@postini.com; Mon, 25 Jul 2011 19:21:16 PDT
Received: by mail-ew0-f45.google.com with SMTP id 24so3321892ewy.4
        for <first.last@foo.bar.org>; Mon, 25 Jul 2011 19:21:05 -0700 (PDT)
Received: by 10.14.16.4 with SMTP id g4mr1898218eeg.240.1311646865153; Mon, 25
 Jul 2011 19:21:05 -0700 (PDT)
MIME-Version: 1.0
Received: by 333.333.333.333 with HTTP; Mon, 25 Jul 2011 19:20:45 -0700 (PDT)
From: George Cassie <sender@gmail.com>
Date: Mon, 25 Jul 2011 22:20:45 -0400
Message-ID: <CAK2BzkPuUOGzmXUf18D_NtuoxPSHDcbs4V3RQw2ruUkkcL1PgA@mail.gmail.com>
Subject: Test Message
To: first.last@foo.bar.org
Content-Type: multipart/alternative; boundary=0016e6594acc77de3104a8ef957d

--0016e6594acc77de3104a8ef957d
Content-Type: text/plain; charset=ISO-8859-1

Plain text body.

--0016e6594acc77de3104a8ef957d
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

HTML body.

--0016e6594acc77de3104a8ef957d--

--D05E742B3DCA.1311646902/zimbra1.xxxxxxxxxx.cp--

I posted one of the /var/log/zimbra.log messages above but here it is again:


Jul 26 14:09:32 zimbra1 postfix/smtpd[24231]: NOQUEUE: reject: RCPT from aaa.example.com[123.456.789.10]: 550 5.1.1 <first.last@foo.bar.org>: Recipient address rejected: foo.bar.org; from=<sender@example.com> to=<first.last@foo.bar.org> proto=SMTP helo=<example.com>

Yes, the alias is listed under zmprov ga .

Thanks again!