Results 1 to 9 of 9

Thread: Zimbra services wont start.

  1. #1
    engrolsonjr is offline Member
    Join Date
    Apr 2011
    Posts
    12
    Rep Power
    4

    Default Zimbra services wont start.

    I apologized if this is a repeat issue but i searched everywhere for 5 days now with no luck. It wont even start the services. I changed the domain name and I followed the steps at wiki set server name. This is what i get when i do zmcontrol start.

    [zimbra@zimbratest ~]$ zmcontrol restart
    Host zimbratest.calltekcenter.com
    Stopping stats...Done.
    Stopping mta...Done.
    Stopping spell...Done.
    Stopping snmp...Done.
    Stopping cbpolicyd...Done.
    Stopping archiving...Done.
    Stopping antivirus...Done.
    Stopping antispam...Done.
    Stopping imapproxy...Done.
    Stopping memcached...Done.
    Stopping mailbox...Done.
    Stopping logger...Done.
    Stopping zmconfigd...Done.
    Stopping ldap...Done.
    Host zimbratest.calltekcenter.com
    Starting ldap...Done.
    Unable to determine enabled services from ldap.
    Unable to determine enabled services. Cache is out of date or doesn't exist.



    #################
    [zimbra@zimbratest ~]$ cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    172.20.106.29 zimbratest.calltekcenter.com zimbratest

    #################

    [root@zimbratest ~]# vi /etc/resolv.conf
    ; generated by /sbin/dhclient-script
    search calltekcenter.com
    nameserver 172.20.1.59
    nameserver 172.20.1.1

    #################

    [root@zimbratest ~]# hostname
    zimbratest.calltekcenter.com

    #################

    [root@zimbratest ~]# tail -f /var/log/zimbra.log

    Jul 23 22:42:33 zimbratest zimbramon[8852]: 8852:info: Starting services initiated by zmcontrol
    Jul 23 22:42:33 zimbratest slapd[9222]: @(#) $OpenLDAP: slapd 2.4.25 (Apr 11 2011 15:15:59) $ build@zre-rhel5-64.eng.vmware.com:/home/build/p4/HELIX/ThirdParty/openldap/openldap-2.4.25.4z/servers/slapd
    Jul 23 22:42:34 zimbratest slapd[9223]: slapd starting
    Jul 23 22:45:06 zimbratest zimbramon[9478]: 9478:info: Starting services initiated by zmcontrol
    Jul 23 14:50:01 zimbratest postfix/postqueue[10048]: fatal: Queue report unavailable - mail system is down
    Jul 23 22:50:01 zimbratest zimbramon[10015]: 10015:info: 2011-07-23 22:50:01, QUEUE: 0 0
    Jul 23 22:50:01 zimbratest sendmail[10073]: p6NEo1x5010073: from=zimbra, size=385, class=0, nrcpts=1, msgid=<201107231450.p6NEo1x5010073@zimbratest.call tekcenter.com>, relay=zimbra@localhost
    Jul 23 22:50:01 zimbratest sendmail[10074]: p6NEo132010074: SYSERR(root): Cannot open hash database /etc/aliases.db: Invalid argument
    Jul 23 22:50:02 zimbratest sendmail[10074]: p6NEo132010074: from=<zimbra@zimbratest.calltekcenter.com>, size=694, class=0, nrcpts=1, msgid=<201107231450.p6NEo1x5010073@zimbratest.call tekcenter.com>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1]
    Jul 23 22:50:02 zimbratest sendmail[10081]: p6NEo132010074: SYSERR(root): Cannot open hash database /etc/aliases.db: Invalid argument
    Jul 23 22:50:02 zimbratest sendmail[10073]: p6NEo1x5010073: to=zimbra, ctladdr=zimbra (501/501), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=30385, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p6NEo132010074 Message accepted for delivery)
    Jul 23 22:50:02 zimbratest sendmail[10081]: p6NEo132010074: to=<zimbra@zimbratest.calltekcenter.com>, ctladdr=<zimbra@zimbratest.calltekcenter.com> (501/501), delay=00:00:01, xdelay=00:00:00, mailer=local, pri=30931, dsn=2.0.0, stat=Sent





    Can someone please point me at the right direction? Thanks ahead
    Last edited by engrolsonjr; 07-22-2011 at 11:52 PM.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,485
    Rep Power
    56

    Default

    This has been covered many times in the forums, the usual reason for LDAP not starting is a lack of DNS A & MX records and/or incorrect hosts file. Go to the Split DNS article and run all the commands in the 'Verify...' section to confirm you DNS configuration.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    engrolsonjr is offline Member
    Join Date
    Apr 2011
    Posts
    12
    Rep Power
    4

    Default

    thanks for the quick reply. A and MX record is already set. Its on a different server.


    [zimbra@zimbratest ~]$ nslookup zimbratest.calltekcenter.com
    Server: 172.20.1.59
    Address: 172.20.1.59#53

    Name: zimbratest.calltekcenter.com
    Address: 172.20.106.29


    #####################

    [zimbra@zimbratest ~]$ dig zimbratest.calltekcenter.com

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> zimbratest.calltekcenter.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 9238
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;zimbratest.calltekcenter.com. IN A

    ;; ANSWER SECTION:
    zimbratest.calltekcenter.com. 259200 IN A 172.20.106.29

    ;; AUTHORITY SECTION:
    calltekcenter.com. 259200 IN NS ns.calltekcenter.com.

    ;; ADDITIONAL SECTION:
    ns.calltekcenter.com. 259200 IN A 172.20.1.59

    ;; Query time: 1 msec
    ;; SERVER: 172.20.1.59#53(172.20.1.59)
    ;; WHEN: Sat Jul 23 23:15:28 2011
    ;; MSG SIZE rcvd: 95


    am i missing something?

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,485
    Rep Power
    56

    Default

    I asked you to run all the commands in the Verify section of the Split DNS article. According to the output you have no MX record, however, you are using the wrong domain name for your dig command not the FQDN of your server. The following is incorrect:

    Code:
    dig zimbratest.calltekcenter.com
    The correct command is as follows:

    Code:
    dig calltekcenter.com mx
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    engrolsonjr is offline Member
    Join Date
    Apr 2011
    Posts
    12
    Rep Power
    4

    Default

    I apologize. here are the details:

    Code:
    [root@zimbratest ~]# dig calltekcenter.com mx
    
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> calltekcenter.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 39391
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;calltekcenter.com.             IN      MX
    
    ;; ANSWER SECTION:
    calltekcenter.com.      259200  IN      MX      10 mail.calltekcenter.com.
    
    ;; AUTHORITY SECTION:
    calltekcenter.com.      259200  IN      NS      ns.calltekcenter.com.
    
    ;; ADDITIONAL SECTION:
    mail.calltekcenter.com. 259200  IN      A       205.178.146.50
    ns.calltekcenter.com.   259200  IN      A       172.20.1.59
    
    ;; Query time: 1 msec
    ;; SERVER: 172.20.1.59#53(172.20.1.59)
    ;; WHEN: Sat Jul 23 23:33:33 2011
    ;; MSG SIZE  rcvd: 105
    Code:
    [root@zimbratest ~]# dig calltekcenter.com any
    
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> calltekcenter.com any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 30866
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;calltekcenter.com.             IN      ANY
    
    ;; ANSWER SECTION:
    calltekcenter.com.      259200  IN      SOA     ns.calltekcenter.com. admin.calltekcenter.com. 201009221 28800 7200 2419200 86400
    calltekcenter.com.      259200  IN      NS      ns.calltekcenter.com.
    calltekcenter.com.      259200  IN      MX      10 mail.calltekcenter.com.
    
    ;; ADDITIONAL SECTION:
    ns.calltekcenter.com.   259200  IN      A       172.20.1.59
    mail.calltekcenter.com. 259200  IN      A       205.178.146.50
    
    ;; Query time: 1 msec
    ;; SERVER: 172.20.1.59#53(172.20.1.59)
    ;; WHEN: Sat Jul 23 23:33:50 2011
    ;; MSG SIZE  rcvd: 147
    
    [root@zimbratest ~]#
    Code:
    [root@zimbratest ~]# (hostname)
    zimbratest.calltekcenter.com
    [root@zimbratest ~]#
    Code:
    [root@zimbratest ~]# cat /etc/resolv.conf
    ; generated by /sbin/dhclient-script
    search calltekcenter.com
    nameserver 127.0.0.1
    
    nameserver 172.20.1.59
    nameserver 172.20.1.1
    Code:
    [root@zimbratest ~]# cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    172.20.106.29 zimbratest.calltekcenter.com zimbratest


    ######################
    Last edited by phoenix; 07-23-2011 at 12:44 AM.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,485
    Rep Power
    56

    Default

    It should be evident after reading the Split DNS article and from the information you've posted that your A record is incorrect - it should point to your LAN IP address not your Public IP address.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    engrolsonjr is offline Member
    Join Date
    Apr 2011
    Posts
    12
    Rep Power
    4

    Default

    Thanks again for the quick reply.

    mail.calltekcenter.com is a different server from zimbratest.calltekcenter.com

    [zimbra@zimbratest ~]$ dig zimbratest.calltekcenter.com

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> zimbratest.calltekcenter.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14011
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;zimbratest.calltekcenter.com. IN A

    ;; ANSWER SECTION:
    zimbratest.calltekcenter.com. 259200 IN A 172.20.106.29

    ;; AUTHORITY SECTION:
    calltekcenter.com. 259200 IN NS ns.calltekcenter.com.

    ;; ADDITIONAL SECTION:
    ns.calltekcenter.com. 259200 IN A 172.20.1.59

    ;; Query time: 0 msec
    ;; SERVER: 172.20.1.59#53(172.20.1.59)
    ;; WHEN: Sat Jul 23 23:46:15 2011
    ;; MSG SIZE rcvd: 95

    [zimbra@zimbratest ~]$


    Please advise if I am missing something.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,485
    Rep Power
    56

    Default

    If you are running two mail servers in the same domain then you need to follow the Split Domain set-up.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    engrolsonjr is offline Member
    Join Date
    Apr 2011
    Posts
    12
    Rep Power
    4

    Default

    Sorry for the delayed reply. Okay so I think I would just set up a dedicated DNS server for this email since this is just in the testing phase. The DNS server I use currently is on production. Will get back to you ASAP. Thanks

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. ZCS7 Beta only Listens on IPv6
    By tobru in forum Installation
    Replies: 2
    Last Post: 03-25-2011, 03:31 AM
  2. fatal: parameter "smtpd_recipient_restrictions"
    By Robin in forum Administrators
    Replies: 8
    Last Post: 12-22-2010, 05:48 AM
  3. Old Backup stay in TO_DELETE status and no clearing..
    By bartounet in forum Administrators
    Replies: 0
    Last Post: 10-05-2010, 07:40 AM
  4. dspam logrotate errors
    By michaeln in forum Users
    Replies: 7
    Last Post: 02-19-2007, 12:45 PM
  5. Services stopped working
    By lilwong in forum Administrators
    Replies: 4
    Last Post: 08-15-2006, 09:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •