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Thread: Zimbra Stats service stops frequently

  1. #1
    waseemz is offline Member
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    Default Zimbra Stats service stops frequently

    The service stats (from admin console monitoring>server status) this service stops frequently without a reason I can notice or discover. I can start the service again without any problem (zmstatctl start). I cannot know why it stops or how to troubleshoot and find the problem.

    Below is the status of the service when it stops. You can notice that there are two in particular (zmstat-nginx.pid) and (zmstat-cpu.pid).

    The version of the Zimbra is Release 6.0.2_GA_1912.RHEL5_64_20091020161509 CentOS5_64 FOSS edition.

    I appreciate your help.

    [zimbra@zimbra ~]$ zmstatctl status
    Running: zmstat-df
    Running: zmstat-vm
    Running: zmstat-proc
    process 13291 in /opt/zimbra/zmstat/pid/zmstat-nginx.pid not running
    Running: zmstat-allprocs
    Running: zmstat-io-x
    Running: zmstat-fd
    Running: zmstat-io
    Running: zmstat-mysql
    Running: zmstat-mtaqueue
    process 13487 in /opt/zimbra/zmstat/pid/zmstat-cpu.pid not running
    [zimbra@zimbra ~]$ zmcontrol status
    Host zimbra.bethlehem.edu
    antispam Running
    antivirus Running
    imapproxy Running
    ldap Running
    logger Running
    mailbox Running
    memcached Running
    mta Running
    snmp Running
    spell Running
    stats Stopped

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by waseemz View Post
    The version of the Zimbra is Release 6.0.2_GA_1912.RHEL5_64_20091020161509 CentOS5_64 FOSS edition.
    I'd suggest you upgrade to the most recent release of Zimbra.

    Quote Originally Posted by waseemz View Post
    I appreciate your help.
    You can find the answer to these questions by searching the forums.

    Quote Originally Posted by waseemz View Post
    [zimbra@zimbra ~]$ zmstatctl status
    Running: zmstat-df
    Running: zmstat-vm
    Running: zmstat-proc
    process 13291 in /opt/zimbra/zmstat/pid/zmstat-nginx.pid not running
    Running: zmstat-allprocs
    Running: zmstat-io-x
    Running: zmstat-fd
    Running: zmstat-io
    Running: zmstat-mysql
    Running: zmstat-mtaqueue
    process 13487 in /opt/zimbra/zmstat/pid/zmstat-cpu.pid not running
    [zimbra@zimbra ~]$ zmcontrol status
    Host zimbra.bethlehem.edu
    antispam Running
    antivirus Running
    imapproxy Running
    ldap Running
    logger Running
    mailbox Running
    memcached Running
    mta Running
    snmp Running
    spell Running
    stats Stopped
    Why do you have the imapproxy and memcached installed on what I assume is a single server? They should not be installed on a single server, they will cause you problems. Search the forums for details on how to disable and remove them and how to reset the ports to their correct values.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    fyd
    fyd is offline Elite Member
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    Quote Originally Posted by waseemz View Post
    [zimbra@zimbra ~]$ zmstatctl status
    Running: zmstat-df
    Running: zmstat-vm
    Running: zmstat-proc
    process 13291 in /opt/zimbra/zmstat/pid/zmstat-nginx.pid not running
    process 13487 in /opt/zimbra/zmstat/pid/zmstat-cpu.pid not running
    Hi Waseemz, like it says the particular pid doesn't really exist on the server. First stop stats with su - zimbra; zmstatctl stop. Then remove the pid entry from both the files /opt/zimbra/zmstat/pid/zmstat-nginx.pid and /opt/zimbra/zmstat/pid/zmstat-cpu.pid using your editor (just make it blank). Now start stats with zmstatctl start.

    Like Bill said, issues with stats broken or troubles with service status from admin-gui has been discussed a lot here and solved too. Please give a search.

    And don't miss the important point Bill has stated above, about imap-proxy and memcached.

    Edit: this should help you to disable it. Server stop sending and receiving mail
    Last edited by fyd; 07-13-2011 at 06:25 AM. Reason: add more details

  4. #4
    waseemz is offline Member
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    Default Thanks

    Many thanks, I disabled imapproxy and memcached services and reset ports.

    I will try to update to the latest release 6.0.13 or maybe I will take decision to upgrade to 7.1.1.

    I will see if the disabling services will affect the stats service.

    Wasim.
    Last edited by waseemz; 07-14-2011 at 02:37 AM.

  5. #5
    fyd
    fyd is offline Elite Member
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    Quote Originally Posted by waseemz View Post
    Many thanks, I disabled imapproxy and memcached services and reset ports.

    I will try to update to the latest release 6.0.13 or maybe I will take decision to upgrade to 7.1.1.

    I will see if the disabling services will affect the stats service.

    Wasim.
    Hi Wasim,
    You are welcome. Happy I could help.
    Removing the pid files and restarting stats once helped me to remove the same error.
    Good luck with the updation, and if you are planing 7.1.1, don't forget there is a patch for that release which you need to apply after the normal upgrade. It fixes lot of issues.

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