Documents migration issue with zimbra 7 upgrade

[cayaraa]

I'm guessing the answer to this is going to be open a ticket with support but figured I'd ask here as well in case anyone has any thoughts.

Over the weekend we finally took the plunge and upgraded from zimbra NE 6.x to 7.x. Unlucky we've had at least one user report that their documents didn't migrate. Sure enough when I check she has a .migrate-wiki folder with a bunch of empty subfolders. It sounded like the best way to deal with this was to restore from a backup.

We had done a backup before the upgrade...but as luck would have it when I try to restore the account it fails. Checking the logs show that it actually finishes restoring/converting her documents/briefcase but then fails while restoring her mail.

We're now on(with patch 2):
Release 7.1.1_GA_3196.RHEL5_64_20110527001604 RHEL5_64 NETWORK edition.

2011-07-11 09:56:02,108 INFO  [btpool0-824://mailbox.domain.tld:7071/service/admin/soap/RestoreRequest/RestoreRequest] [name=username@domain.tld;mid=1329;ip=xxxxxxxxx;ua=ZCS/7.1.1_GA_3213;via=xxxxxxx(ZimbraWebClient - FF3.0 (Linux
));] backup - Cleaning up account created during failed restore (account=16406489-c56e-4cf6-96b7-2b56c8c6d987)
2011-07-11 09:56:02,366 WARN  [btpool0-824://mailbox.domain.tld:7071/service/admin/soap/RestoreRequest/RestoreRequest] [name=username@domain.tld;mid=1329;ip=xxxxxxxxx;ua=ZCS/7.1.1_GA_3213;via=xxxxxxxx(ZimbraWebClient - FF3.0 (Linux
));] backup - Error occurred during restore account username@domain.tld (e2517057-eb38-4cbf-8511-37048e32e3c2)
com.zimbra.common.service.ServiceException: system failure: Error executing redoOp
ExceptionId:btpool0-824://mailbox.domain.tld:7071/service/admin/soap/RestoreRequest/RestoreRequest:1310392562108:b6604a65fa1046e6
Code:service.FAILURE


<snip>

Caused by: com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such message: 165107
ExceptionId:btpool0-824://mailbox.domain.tld:7071/service/admin/soap/RestoreRequest/RestoreRequest:1310392562108:b6604a65fa1046e6
Code:mail.NO_SUCH_MSG Arg:(itemId, IID, "165107")
        at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH_MSG(MailServiceException.java:169)

[ewilen]

This may help: 6.0.12 > 7.1.2 Documents-to-Briefcase Failed