Server crashes -> zmmailboxdmgr[27178]: file /opt/zimbra/log/zmmailboxd.pid does not

[Heatryn]

Hi everyone,

My server keeps crashing after a undefined amount of time.

Here is the tail of the zimbra.log file:

zimbra@jupiter:~$ tail /var/log/zimbra.log 
Jun 22 15:16:04 jupiter zmmailboxdmgr[27178]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Jun 22 15:16:04 jupiter zmmailboxdmgr[27178]: assuming no other instance is running
Jun 22 15:16:04 jupiter zmmailboxdmgr[27178]: no manager process is running
Jun 22 15:18:04 jupiter zmmailboxdmgr[27520]: status requested
Jun 22 15:18:04 jupiter zmmailboxdmgr[27520]: stale pid 32524 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Jun 22 15:18:04 jupiter zmmailboxdmgr[27520]: assuming no other instance is running
Jun 22 15:18:04 jupiter zmmailboxdmgr[27520]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Jun 22 15:18:04 jupiter zmmailboxdmgr[27520]: assuming no other instance is running
Jun 22 15:18:04 jupiter zmmailboxdmgr[27520]: no manager process is running
Jun 22 15:18:36 jupiter sshd[27625]: Accepted password for root from 81.165.115.207 port 59159 ssh2

The status is as follows:

zimbra@jupiter:~$ zmcontrol status
Host jupiter.joelcraenhals.be
	antispam                Running
	antivirus               Running
	ldap                    Running
	logger                  Running
	mailbox                 Stopped
		zmmailboxdctl is not running.
	mta                     Running
	snmp                    Running
	spell                   Running
	stats                   Running
	zmconfigd               Running

How can I find more information of this problem?

[brwatters]

Have you been able to resolve this issue as we are seeing the exact issue on v6.0.13

[king0770]

If the mailboxd service is stopping unexpectedly, you should have a look at the /opt/zimbra/mailbox.log file. You should see an error generated in the mailbox.log file, hopefully the error would contain more information on *why* mailboxd service isn't running.

Usually the reason mailboxd service isn't running is because of:

1) Problems with mysql. You should have a look at the /opt/zimbra/log/mysql_errors.log file.

2) Problems with ssl certs. Run the following command as root, and check the output for errors.

/opt/zimbra/bin/zmcertmgr viewdeployedcrt all

[rafaelrojas]

Originally Posted by brwatters

Have you been able to resolve this issue as we are seeing the exact issue on v6.0.13

I have the same issue on v6.0.13.

Anyone can tell me something about this error?

Thanks !!