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Thread: Error on restore [urgent]

  1. 10-21-2006, 05:37 AM #1
    goetzi
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    Default Error on restore [urgent]

    Hi,

    i am currently moving my Zimbra installation to a new server (2 domains, 6 accounts).

    Source System
    Zimbra Version: Network Edition 4.0.3
    CPU: Pentium 3, 600 Mhz
    RAM: 384 MB SD-RAM

    Destination System
    Zimbra Version: Network Edition 4.0.3
    CPU: AMD Opteron 146, 2 Ghz
    RAM: 1024 MB

    What I did until now:
    1. I installed Zimbra on the new server
    2. I disconnected the old server from the internet so that new incoming mails are queued on the secondary MX server
    3. I made a full backup of the old server using zmbackup CLI command
    4. I compressed the backup (tgz file) and uploaded it to the destination server
    5. I extracted the backup
    6. I created the domains on the new server
    7. I imported the mailboxes using zmrestore. To have full control I restored every mailbox seperatly.


    Now the problem:
    At one mailbox (the biggest, most important one) there always is an error.

    Code:
    [zimbra@zimbra ~]$ zmrestore -s zimbra.it-swat.net -a michael@glatter-goetz.de -t /opt/zimbra/backup/zcsBackup2/
Error occurred: system failure: String index out of range: -20
    When doing it in the Web Admin Backend I get more information:
    Code:
    Message:  system failure: String index out of range: -20
com.zimbra.cs.service.ServiceException: system failure: String index out of range: -20
	at com.zimbra.cs.service.ServiceException.FAILURE(ServiceException.java:174)
	at com.zimbra.cs.backup.BackupSet.raiseError(BackupSet.java:335)
	at com.zimbra.cs.backup.FileBackupTarget.restore(FileBackupTarget.java:352)
	at com.zimbra.cs.backup.BackupManager.restore(BackupManager.java:366)
	at com.zimbra.cs.service.backup.Restore.handle(Restore.java:123)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:261)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:162)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:173)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
	at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.StringIndexOutOfBoundsException: String index out of range: -20
	at java.lang.String.substring(String.java:1768)
	at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctSession.decodeMessageId(FileBackupTarget.java:1543)
	at com.zimbra.cs.backup.RestoreAccountSession.loadBlobsImpl(RestoreAccountSession.java:545)
	at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctSession.loadBlobs(FileBackupTarget.java:1456)
	at com.zimbra.cs.backup.RestoreAccountSession.startRestore(RestoreAccountSession.java:179)
	at com.zimbra.cs.backup.FileBackupTarget.restore(FileBackupTarget.java:343)
	... 24 more

Error code:  service.FAILURE
Method:  ZmCsfeCommand.prototype.invoke
Details:soap:Receiver
    What can this be? How can I import the mailbox? HELP! Since I can't get any mails at the moment this is quite urgent.

    - Michael
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  2. 10-21-2006, 05:52 AM #2
    goetzi
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    Additional information:

    The mailbox size displayed in the Admin Console is exactly the same. So it seems all (or nearly all) data is restored.
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  3. 10-21-2006, 06:08 AM #3
    goetzi
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    Additional information 2:

    When logging in on the Web frontend with this user I get this error message:

    Code:
    msg - system failure: writing new mailbox row for account 3469abe4-5b76-11da-b235-3bfc4af89311
com.zimbra.cs.service.ServiceException: system failure: writing new mailbox row for account 3469abe4-5b76-11da-b235-3bfc4af89311
	at com.zimbra.cs.service.ServiceException.FAILURE(ServiceException.java:174)
	at com.zimbra.cs.db.DbMailbox.createMailbox(DbMailbox.java:107)
	at com.zimbra.cs.mailbox.Mailbox.createMailbox(Mailbox.java:1317)
	at com.zimbra.cs.mailbox.Mailbox.getMailboxByAccountId(Mailbox.java:1051)
	at com.zimbra.cs.mailbox.Mailbox.getMailboxByAccountId(Mailbox.java:1010)
	at com.zimbra.soap.DocumentHandler.getRequestedMailbox(DocumentHandler.java:84)
	at com.zimbra.cs.service.mail.Search.handle(Search.java:68)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:261)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:162)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:173)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
	at java.lang.Thread.run(Thread.java:595)
Caused by: java.sql.SQLException: Duplicate entry '3469abe4-5b76-11da-b235-3bfc4af89311' for key 2

Query being executed when exception was thrown:

com.mysql.jdbc.ServerPreparedStatement[19] - INSERT INTO mailbox(account_id, id, index_volume_id, item_id_checkpoint, comment) SELECT '3469abe4-5b76-11da-b235-3bfc4af89311', next_mailbox_id, index_volume_id, 255, 'michael@glatter-goetz.de' FROM current_volumes ORDER BY index_volume_id LIMIT 1
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2928)
	at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1571)
	at com.mysql.jdbc.ServerPreparedStatement.serverExecute(ServerPreparedStatement.java:1124)
	at com.mysql.jdbc.ServerPreparedStatement.executeInternal(ServerPreparedStatement.java:676)
	at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:1166)
	at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:1082)
	at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:1067)
	at org.apache.commons.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:233)
	at com.zimbra.cs.db.DbMailbox.createMailbox(DbMailbox.java:88)
	... 27 more

code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver
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  4. 10-21-2006, 08:10 AM #4
    jholder's Avatar
    jholder
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    Since your a NE customer, have you sent an e-mail to support <at> zimbra.com?

    Also, is your former server still operational/online?
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  5. 10-21-2006, 10:44 AM #5
    dkarp
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    Default Duplicate mailbox

    Going through support will make your life easier -- it sounds like we may need to look at your backups.

    Additional information 2 says that there's already a mailbox with that ID on the new server. Does bouncing zimbra fix that issue?
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  6. 10-22-2006, 12:20 AM #6
    goetzi
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    Also, is your former server still operational/online?
    Yes, I can start the old server with all data if needed.

    Going through support will make your life easier -- it sounds like we may need to look at your backups.
    I logged a support case.
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