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Thread: Zimbra Desktop cannot connect

  1. #1
    rotorboy is offline Special Member
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    Default Zimbra Desktop cannot connect

    On Tuesday we upgraded from Zimbra 6.0.10NE to 7.1.1 and as far as it goes that upgrade seemed to go fine. The web client is working well and POP/IMAP users haven't complained of any problems.

    Users of Zimbra desktop (latest 7.0.1) are trying to connect to the server and are unable to do so. When I try to add a new account into Zimbra Desktop I get:

    Cannot connect to "https://mail.DOMAINNAME.com/service/soap/". Please check host/port and network connectivity.
    Display error details
    com.zimbra.common.soap.SoapFaultException: https://mail.DOMAINNAME.com/service/soap/ ExceptionId:com.zimbra.common.service.RemoteServic eException: https://mail.DOMAINNAME.com/service/soap/ ExceptionId:btpool0-12:1308242539675:28c123929f960bb8 Code:remote.CONNECT_FAILURE at com.zimbra.common.service.RemoteServiceException.C ONNECT_FAILURE(RemoteServiceException.java:80) at com.zimbra.common.service.RemoteServiceException.d oConnectionFailures(RemoteServiceException.java:16 3) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:567) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:555) at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox .java:550) at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMai lbox.java:496) at com.zimbra.cs.zclient.ZMailbox.(ZMailbox.java:411) at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox .java:348) at com.zimbra.cs.account.offline.OfflineProvisioning. newZMailbox(OfflineProvisioning.java:224) at com.zimbra.cs.account.offline.OfflineProvisioning. newZMailbox(OfflineProvisioning.java:216) at com.zimbra.cs.account.offline.OfflineProvisioning. createSyncAccount(OfflineProvisioning.java:540) at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:513) at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect (Unknown Source) at com.zimbra.common.net.CustomSSLSocket.connect(Cust omSSLSocket.java:292) at com.zimbra.common.net.ProtocolSocketFactoryWrapper .createSocket(ProtocolSocketFactoryWrapper.java:46 ) at org.apache.commons.httpclient.HttpConnection.open( HttpConnection.java:707) at org.apache.commons.httpclient.MultiThreadedHttpCon nectionManager$HttpConnectionAdapter.open(MultiThr eadedHttpConnectionManager.java:1361) at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:387) at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171) at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:243) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:561) ... 37 more Code:remote.CONNECT_FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.create Account(SoapProvisioning.java:464) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflin eAccount(JspProvStub.java:94) at com.zimbra.cs.offline.jsp.ZmailBean.doRequest(Zmai lBean.java:102) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_6(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Any ideas?

  2. #2
    brainspasm is offline Starter Member
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    I too am having the EXACT same problem on a SLES 10 x86 fresh install. Please Help

  3. #3
    rotorboy is offline Special Member
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    I've created a support ticket for this. It's been going back and forth for days. No one has logged in to do anything on the actual machine yet, they're just asking for me to run various commands and send the output.

    From what I can see, there's nothing actually listening on port 443 anymore so it would make sense there's an error...

  4. #4
    rotorboy is offline Special Member
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    The good news is Zimbra support was able to fix the problem. The bad news is I'm not sure what the problem was. This seemed to be the fix:

    zmtlsctl both
    zmmailboxdctl restart

  5. #5
    adamf663 is offline Intermediate Member
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    I think that's to enable listeners both for port 80 (unsecure) and 443 (ssl).
    Didn't help for me.

  6. #6
    m.erill is offline New Member
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    That was the key. It enable listening over both ports (the standard install only listen on port 80). The last command is a must or it will not work until next reboot of the server.

    thanks.

    Quote Originally Posted by rotorboy View Post
    The good news is Zimbra support was able to fix the problem. The bad news is I'm not sure what the problem was. This seemed to be the fix:

    zmtlsctl both
    zmmailboxdctl restart

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