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Thread: Zimbra crashes (see log)

  1. #1
    magneticinduction is offline Active Member
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    Default Zimbra crashes (see log)

    I am running zimbra 7 and everyone in a while it crashes on Ubuntu 10.04. Look at this log file:

    Code:
    # tail /var/log/zimbra.log
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmstorectl: (Cannot run program "/opt/zimbra/bin/zmstorectl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmmailboxdctl: (Cannot run program "/opt/zimbra/bin/zmmailboxdctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/postfix: (Cannot run program "/opt/zimbra/bin/postfix" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmsaslauthdctl: (Cannot run program "/opt/zimbra/bin/zmsaslauthdctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmswatchctl: (Cannot run program "/opt/zimbra/bin/zmswatchctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmspellctl: (Cannot run program "/opt/zimbra/bin/zmspellctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmstatctl: (Cannot run program "/opt/zimbra/bin/zmstatctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
    Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmclamdctl: (Cannot run program "/opt/zimbra/bin/zmclamdctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)

    How would I fix this?

  2. #2
    raj's Avatar
    raj
    raj is offline Moderator
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    run the zmfixperms as ROOT user and restart services as ZIMBRA user and then monitor if the problem presisit

    /opt/zimbra/libexec/zmfixperms --verbose --extended
    su - zimbra
    zmcontrol stop
    zmcontrol start
    i2k2 Networks
    Dedicated & Shared Zimbra Hosting Provider

  3. #3
    magneticinduction is offline Active Member
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    Thats seems to have fixed that problem. Thank you very much. I hope this fixes the crashing problem that occurs every few days. Thank you.

  4. #4
    magneticinduction is offline Active Member
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    It still happens. I don't see anything in the logs that looks strange. All services are running. Any ideas?

  5. #5
    magneticinduction is offline Active Member
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    Code:
    Jun 18 12:44:35 mta1 postfix/postfix-script[2753]: warning: not owned by root: /opt/zimbra/postfix-2.7.4.2z/conf/main.cf
    Jun 18 12:44:35 mta1 postfix/postfix-script[2754]: warning: not owned by root: /opt/zimbra/postfix-2.7.4.2z/conf/master.cf
    Jun 18 12:44:35 mta1 postfix/postfix-script[2755]: warning: not owned by root: /opt/zimbra/postfix-2.7.4.2z/conf/master.cf.in
    Jun 18 12:44:35 mta1 postfix/postfix-script[2758]: warning: not owned by postfix: /opt/zimbra/data/postfix/data/./master.lock
    Jun 18 12:44:35 mta1 postfix/postfix-script[2759]: warning: not owned by postfix: /opt/zimbra/data/postfix/data/./prng_exch
    Jun 18 12:44:35 mta1 postfix/postfix-script[2773]: starting the Postfix mail system
    Jun 18 12:44:35 mta1 postfix/master[2774]: fatal: open lock file /opt/zimbra/data/postfix/data/master.lock: cannot open file: Permission denied
    Jun 18 12:44:35 mta1 saslauthd[2780]: detach_tty      : master pid is: 2780
    Jun 18 12:44:35 mta1 saslauthd[2780]: ipc_init        : listening on socket: /opt/zimbra/cyrus-sasl-2.1.23.3z/state/mux
    Jun 18 12:44:35 mta1 zimbramon[611]: 611:info: Starting stats via zmcontrol
    Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service antispam 
    Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service antivirus 
    Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service ldap 
    Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service logger 
    Jun 18 12:44:51 mta1 zmmailboxdmgr[3419]: status requested
    Jun 18 12:44:51 mta1 zmmailboxdmgr[3419]: status OK
    Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service mailbox 
    Jun 18 12:44:51 mta1 zmmailboxdmgr[3427]: status requested
    Jun 18 12:44:51 mta1 zmmailboxdmgr[3427]: status OK
    Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service mailboxd 
    Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service mta 
    Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service sasl 
    Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service snmp 
    Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service spell 
    Jun 18 12:44:52 zmconfigd CRITICAL [818-MainThread-2] Tracking service stats 
    Jun 18 12:45:00 mta1 postfix/postqueue[3567]: fatal: Queue report unavailable - mail system is down

  6. #6
    kuda is offline Junior Member
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    Default Any glue?

    Hi, any glue on this? I have the same problem, same distro U.10.04 and zimbra OSE 7.1.1 .. TIA

  7. #7
    ccelis5215 is offline Elite Member
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    Quote Originally Posted by raj View Post
    run the zmfixperms as ROOT user and restart services as ZIMBRA user and then monitor if the problem presisit
    It works for me! Thanks!

  8. #8
    magneticinduction is offline Active Member
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    That allows it to work temporally but it does break again after a day to two. When that happens a restart would fix it again for a few more days.

  9. #9
    quanah is offline Zimbra Employee
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    both the postfix issue from zmfixperms and the zmconfigd constantly crashing issues are fixed in 7.1.1 P2
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  10. #10
    ccelis5215 is offline Elite Member
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    Quote Originally Posted by quanah View Post
    both the postfix issue from zmfixperms and the zmconfigd constantly crashing issues are fixed in 7.1.1 P2
    Ok, the behavior pointed by MAGNETICINDUCTION ocurred in my installation. So i apply the 7.1.1 P2.

    Thanks you all!

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