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Thread: Zimbra error when sending messages

  1. #1
    illscientific is offline Active Member
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    Default Zimbra error when sending messages

    msg - system failure: indexMessage caught IOException
    com.zimbra.cs.service.ServiceException: system failure: indexMessage caught IOException
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    at com.zimbra.cs.index.Indexer.indexMessage(Indexer.j ava:161)
    at com.zimbra.cs.mailbox.Message.reindex(Message.java :421)
    at com.zimbra.cs.mailbox.Mailbox.endTransaction(Mailb ox.java:4371)
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:3318)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:3062)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:3034)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:183)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:119)
    at com.zimbra.cs.operation.SendMsgOperation.callback( SendMsgOperation.java:73)
    at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:109)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.io.IOException: Could not create index /opt/zimbra/index/0/4/index/0 (directory already exists)
    at com.zimbra.cs.index.MailboxIndex.openIndexWriter(M ailboxIndex.java:906)
    at com.zimbra.cs.index.MailboxIndex.addDocument(Mailb oxIndex.java:349)
    at com.zimbra.cs.index.Indexer.addDocument(Indexer.ja va:354)
    at com.zimbra.cs.index.Indexer.addDocument(Indexer.ja va:324)
    at com.zimbra.cs.index.Indexer.indexMessage(Indexer.j ava:156)
    ... 32 more
    Caused by: java.io.IOException: Lock obtain timed out: Lock@/opt/zimbra/apache-tomcat-5.5.1...2ef-write.lock
    at org.apache.lucene.store.Lock.obtain(Lock.java:58)
    at org.apache.lucene.index.IndexWriter.<init>(IndexWr iter.java:223)
    at org.apache.lucene.index.IndexWriter.<init>(IndexWr iter.java:173)
    at com.zimbra.cs.index.MailboxIndex.openIndexWriter(M ailboxIndex.java:887)
    ... 36 more

    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver

    Has anyone seen this or know a way to fix this.... This happens when I try and send a mail message from inside Zimbra. This is the latest opensource version and I saw this with the last version .02.... It would happen sometimes when trying to use the wiki and contacts... only one would work. I created contacts and used the wiki this time but now messages dont seem to be accepted and definitely not sent...

    Any ideas?

  2. #2
    illscientific is offline Active Member
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    Default

    I submitted this as Bugzilla Bug 11466. The other posts about this in the forums talk about a permissions problem. I do not think this has anything to do with this issue.

  3. #3
    illscientific is offline Active Member
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    Ok. Maybe I was wrong If I chown -R zimbra:zimbra index/ and restart zimbra its all good. So this has to do with a kernel issue? I build custom kernels and I am running 2.6.17-8 from kernel.org... this is a debian system though.

  4. #4
    papaya74 is offline Active Member
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    Default

    Interesting, i also did a kernel update in Debian and have the same problem. How is this related i don't understand this exactly.

    Why a kernel problem ?
    Are there kernels, which produce malfunctions in Zimbra ?

    I use the standard Debian Kernel 2.6.8-2-686....


    Regards,

    /harry

  5. #5
    dkarp is offline Zimbra Employee
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    Default Debian kernel bug

    This is a Debian kernel bug. It's been known for quite a while, and there's a forum thread about this that says that it's been fixed in the Debian source:
    woot

    it's fixed in debian's linux-source-2.6.17-8~bpo.1
    Bugzilla - Wiki - Downloads - Before posting... Search!

  6. #6
    m.a.g. is offline Active Member
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    Default

    Quote Originally Posted by illscientific View Post
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    When I want to send an email in Webmail, I get the very same error (I used to have it for a long time, but fixing the permission after shutting down fixed it).
    Starting approximatly two days ago, fixing the permissions didn't help any more. I am starting Zimbra with the right permissions for redolog & index, but I still get the error.

    What could that be? About two weeks ago I upgraded Zimbra to 4.5.3 (open source edtion). Everythings seems to work ok, exept SMTPS. Is there a connection?
    I'm running Debian 3.1

    Thanks for your hints.

  7. #7
    m.a.g. is offline Active Member
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    Doesn't anybody have a solution?

    This error doesn't let me use Zimbra...

    Thank you.
    Last edited by m.a.g.; 03-14-2007 at 01:46 PM.

  8. #8
    dkarp is offline Zimbra Employee
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    Default More info, please...

    Can you post the error message and stack trace from the mailbox.log logfile?
    Bugzilla - Wiki - Downloads - Before posting... Search!

  9. #9
    m.a.g. is offline Active Member
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    The errormessage in Webmail is:
    Code:
    msg - system failure: MessagingException
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    The mailbox.log sayed that it was unable to connect to the SMTP Server; a firewall-rule was changed by errror.

    After changing this rule back to its original value, it worked again.

    Thank you very much for leading me into the right direction!

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