Outlook IMAP server UID error

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07-18-2011, 11:51 PM
Labsy

So far regarding this problem:
- reindexing mailbox does not have any influence
- installing Outlook on fresh machine from scratch neither
- upgradng Zimbra to latest ZCS also no avail
- it is definitelly Zimbra messing arround with IMAP UID at some point

So, my question:
Is it possible somehow to find, which message coresponds to certain IMAP UID number? So I could pinpoint the problematic message, remove it and see what it does with the problem.
07-19-2011, 01:20 AM
jamesbroadplace

We have had this issue since ZCS 6.x
07-19-2011, 04:54 AM
fyd

Quote:

Originally Posted by Labsy

So far regarding this problem:
- reindexing mailbox does not have any influence
- installing Outlook on fresh machine from scratch neither
- upgradng Zimbra to latest ZCS also no avail
- it is definitelly Zimbra messing arround with IMAP UID at some point

So, my question:
Is it possible somehow to find, which message coresponds to certain IMAP UID number? So I could pinpoint the problematic message, remove it and see what it does with the problem.

Hi Labsy. Since there seem to be no definite way to reproduce this, I think it would be best to file a bug report(and get others with similar issues to vote for it), just so that experts can try to reproduce it.
07-19-2011, 10:24 AM
Labsy

Bug reported: https://bugzilla.zimbra.com/show_bug.cgi?id=62160
Please vote!
07-19-2011, 10:35 AM
theboina

I Have the same Issue.... I cant use outlook IMAP with ZCS OSE 7.1.1 ... I have a lot of users with outlook 2003 and 2007 and cant access..... It's a problem...
07-19-2011, 12:56 PM
sae65

Is this just for imap or connector users or both?

It seems this is only about using outlook as an imap client. Would like to verify if problem with connector users too.

Thanks,
Steve
07-19-2011, 01:42 PM
theboina

I don't have connector for outlook (ocs version). Only connect from outook with IMAP (works fine in 6.12).. and when i has been updated to 7.1.1 found the problem...
07-23-2011, 01:29 PM
Labsy

Quote:

Originally Posted by sae65

It seems this is only about using outlook as an imap client. Would like to verify if problem with connector users too.

Small correction:
seems this issue only present when user's account is accessed both at the same time many times, with Outlook via IMAP and via Webmail. Outlook IMAP itself seems does NOT produce this error (regarding to my base of 1700+ users).
07-27-2011, 01:18 PM
sangamc

This can be fixed by finding the offending message. In the few situations it happened to me. The user had created new folders outside of the inbox. I was able to (outlook 2010) unsubscribe from all imap folders except Inbox, junk and trash. The subscribe back to each folder one at a time until the message came back.

With the offending folder located I moved all the emails out from zimbra web client and added them back in one at a time until the offending message was found.

Very tedious with large mailbox but it works every time.
08-19-2011, 06:13 AM
jamesbroadplace

Quote:

Originally Posted by Labsy

Small correction:
seems this issue only present when user's account is accessed both at the same time many times, with Outlook via IMAP and via Webmail. Outlook IMAP itself seems does NOT produce this error (regarding to my base of 1700+ users).

I can confirm that it is an issue when Outlook and Webmail are both used. We have a number of users which use webmail and when they return to the office and use Outlook 100's of the errors pop up in outlook making the application pretty much unusable... Anyone have any idea what is the cause of the problem and ideally a workaround/fix!
I would be happy to send logs etc.. if this would help

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