ERROR: account.ACCOUNT_EXISTS when trying to rename accounts

[stace]

I have a domain in zimbra populated with accounts. Let's pretend the domain is called "zimbra.company.com." I'm now ready to migrate these users to a new domain on the server, which is called "company.com".

When I issue the command:

zmprov ra oldaccount@zimbra.company.com newaccount@company.com

I get the following error:

ERROR: account.ACCOUNT_EXISTS (email address already exists: newaccount@company.com)
com.zimbra.common.soap.SoapFaultException: email address already exists: newaccount@company.com
ExceptionId:com.zimbra.cs.account.AccountServiceException: email address already exists: newaccount@company.com
ExceptionId:btpool0-36://zimbra-mb2.company.com:7071/service/admin/soap/RenameAccountRequest/RenameAccountRequest:1306356587647:4608f9db0812c4de
Code:account.ACCOUNT_EXISTS
    at com.zimbra.cs.account.AccountServiceException.ACCOUNT_EXISTS(AccountServiceException.java:243)
    at com.zimbra.cs.account.ldap.LdapProvisioning.renameAccount(LdapProvisioning.java:2350)
(etc.)

Now, obviously, newaccount@company.com doesn't exist, or else I wouldn't be stumped by this.

The domain company.com authenticates against external LDAP, so I thought maybe it was because the account existed in the external LDAP. So I turned off ldap and switched to internal auth. No dice. Same problem.

I originally suspected this was going to be a problem for every account in the domain, but it turns out that so far it's localized to this one account. Any ideas on how I can isolate the problem?

[Mojah]

Hi,

We just had the exact same issue - we "solved" it by first changing the account from "active" to "closed", renamed it, and then changed it back to active.

Silly workaround, but it did the trick.

Mattias

[bofh]

another issue could be nother obect in this domain with that name

that can be a resource or an alias -

[LMStone]

Originally Posted by stace

I have a domain in zimbra populated with accounts. Let's pretend the domain is called "zimbra.company.com." I'm now ready to migrate these users to a new domain on the server, which is called "company.com".

When I issue the command:

zmprov ra oldaccount@zimbra.company.com newaccount@company.com

I get the following error:

ERROR: account.ACCOUNT_EXISTS (email address already exists: newaccount@company.com)
com.zimbra.common.soap.SoapFaultException: email address already exists: newaccount@company.com
ExceptionId:com.zimbra.cs.account.AccountServiceException: email address already exists: newaccount@company.com
ExceptionId:btpool0-36://zimbra-mb2.company.com:7071/service/admin/soap/RenameAccountRequest/RenameAccountRequest:1306356587647:4608f9db0812c4de
Code:account.ACCOUNT_EXISTS
    at com.zimbra.cs.account.AccountServiceException.ACCOUNT_EXISTS(AccountServiceException.java:243)
    at com.zimbra.cs.account.ldap.LdapProvisioning.renameAccount(LdapProvisioning.java:2350)
(etc.)

Now, obviously, newaccount@company.com doesn't exist, or else I wouldn't be stumped by this.

The domain company.com authenticates against external LDAP, so I thought maybe it was because the account existed in the external LDAP. So I turned off ldap and switched to internal auth. No dice. Same problem.

I originally suspected this was going to be a problem for every account in the domain, but it turns out that so far it's localized to this one account. Any ideas on how I can isolate the problem?

Why not just rename the domain? Doing so will rename all the accounts for you at the same time.

Hope that helps,
Mark

[bofh]

congrats thata the most evil advise today here lol

first it wont help him - the domain name is irrelevant because he need the new account in the same realm

others then mybe causing trouble and reject mail will not happen with a domain rename - thats NOT relyable even in a network hehe