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Thread: [SOLVED] zmcontrol stop; zmcontrol start needed several times per day

  1. #1
    dvandenputte is offline New Member
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    Default [SOLVED] zmcontrol stop; zmcontrol start needed several times per day


    new installation, new customer.

    During the test phase ==> everything was OK.
    Just after production: the server need to be restarted (zmcontrol stop; zmcontrol start), several times per day.

    The customer reports (no login possible either using webmail or IMAP client).

    The log reports (actual data masked)

    May 16 17:07:39 dc1 postfix/lmtp[22480]: 3EBD01766D2E: to=<USER@DOMAIN>, []:7025, delay=5206, delays=4906/0.02/300/0, dsn=4.4.2, status=deferred (conversation with[] timed out while receiving the initial server greeting)

    and (more obscure to me)

    May 16 15:50:46 dc1 saslauthd[9885]: zmpost: url='' returned buffer->data='<soap:Envelope xmlns:soap=""><soap:Header><context xmlns="urn:zimbra"/></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Receiver</soap:Value></soap:Code><soap:Reason><soap:Text>system failure: ZimbraLdapContext</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.FAILURE</Code><Trace>com.zimbra.common.service.ServiceExcep tion: system failure: ZimbraLdapContext#012ExceptionId:btpool0-11:// ILURE#012#011at com.zimbra.common.service.ServiceException.FAILURE ( com.zimbra.cs.account.ldap.ZimbraLdapContext.&lt;i nit>( com.zimbra.cs.account.ldap.ZimbraLdapContext.&lt;i nit>( com.zimbra.cs.account.ldap.LdapProvisioning.getAcc ountByQuery( com.zimbra.cs.account.ldap.LdapProvisioning.getAcc ountByNameInternal( 011at com.zimbra.cs.account.ldap.LdapProvisioning.getAcc ountByName( com.zimbra.cs.account.ldap.LdapProvisioning.get(Ld com.zimbra.cs.account.ldap.LdapProvisioning.get(Ld com.zimbra.cs.service.account.Auth.handle(Auth.jav a:98)#012#011at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)#012#011at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)#012#011at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)#012#011at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)#012#011at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)#012#011at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra javax.servlet.http.HttpServlet

    As stated above a zmcontrol stop; zmcontrol start solves all problems

    ulimit seems OK:

    zimbra@dc1:~$ ulimit -n

    The customer is about to stop trial and revoke his order, so any help would be appreciated

  2. #2
    bdial's Avatar
    bdial is offline Moderator
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    if you're a network edition customer i would advise contacting support especially if it's this cdritical

  3. #3
    dvandenputte is offline New Member
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    Indeed bdial.
    Since it is a Trial Licence the support is not automatically active.
    The Sales Rep is actually going to activate the support for this license.

    BUT I believe I already find the solution

    The /etc/security/limits.conf file already had:

    zimbra soft nofile 524288
    zimbra hard nofile 524288

    I added :

    root soft nofile 524288
    root hard nofile 524288

    and rebooted the server.

    (from another post on the forum), and this probably solved the problem.

    If confirmed by the customer I'll update this post (and quote the solving post)

  4. #4
    dvandenputte is offline New Member
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  5. #5
    pbrunnen's Avatar
    pbrunnen is offline Loyal Member
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    Rochester, NY
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    I can confirm this helped me too. Migrating to Ubuntu 10.04LTS...

    Thanks! -Cheers, Peter.

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