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Thread: E-mail message lifetime (what does this do)?

  1. #1
    rlaneice is offline New Member
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    Default E-mail message lifetime (what does this do)?

    Under the "Advanced" tab of the default class of service configuration, there is this option:

    "E-mail message lifetime:"

    My question is, what does this do? I thought it was going to be a way of setting an email retention policy -- but this does not seem to be the case. Zimbra retains all messages in users' folders, regardless of what this is set to.

    We are an organization that needs to setup email retention policies. The idea is that if we ever get sued, we don't have to go through years and years of emails. If we set our retention policy to say 6 months, we will only need to dig through that much smaller amount of email. Any ideas?

    Thanks,
    Ryan

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    KevinH's Avatar
    KevinH is offline Expert Member
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    If this is set to 1yr Zimbra should remove all mail older than 1yr. It doesn't have a safety net so it will never remove mail that is less than 30days old.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
    rlaneice is offline New Member
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    Default Thanks Kevin.

    Quote Originally Posted by KevinH
    If this is set to 1yr Zimbra should remove all mail older than 1yr. It doesn't have a safety net so it will never remove mail that is less than 30days old.
    Perfect! Thank you Kevin. That would explain why my tests of this feature weren't working.

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    jnr-urg is offline Junior Member
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    My users have years of emails, I change this feature to 180 (6 months) and now they have a complain with this because they only see 6 months. How I can revert this modification? Because the server looks like the emails are there, but the user does not see them.

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by jnr-urg View Post
    My users have years of emails, I change this feature to 180 (6 months) and now they have a complain with this because they only see 6 months.
    Why, in heavens name, did you do that?

    Quote Originally Posted by jnr-urg View Post
    How I can revert this modification?
    You can set the lifetime to zero.

    Quote Originally Posted by jnr-urg View Post
    Because the server looks like the emails are there, but the user does not see them.
    If you look at the quoted text in the message above yours you'll see that this feature removes any mail older than the message lifetime i.e. in your case all mail older than 6 months will have been removed (deleted). Before you ask, if the mail has been removed then it is gone with no way to restore it.

    BTW, in future, do not add your post to a thread that's over six years old - you should start a new thread.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    jnr-urg is offline Junior Member
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    I did it because the hard disk was full (99%). If this option "delete" the older emails, why the disk is already full?

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    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by jnr-urg View Post
    I did it because the hard disk was full (99%). If this option "delete" the older emails, why the disk is already full?
    I don't have access to your server, why would I know the answer to that?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    jnr-urg is offline Junior Member
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    Bill, I don't need your sarcastic answers. I need helpful responses. Please don't reply to me again. TQ

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by jnr-urg View Post
    Bill, I don't need your sarcastic answers. I need helpful responses.
    It wasn't a sarcastic answer. You asked a question and I answered it - I have no idea why you HD is full I have no access to the server and you have provided no information about what is on your HD nor what's occupying the space nor what size your HD is nor what investigation you've done to find out what's occupying the space on your HD. Provide some diagnostic information if you want anyone on these forums to help, we're not mind readers.

    Quote Originally Posted by jnr-urg View Post
    I need helpful responses.
    We need useful information to work with not comments such as 'why is my disk full'. What response do you expect when you've provided no information about the problem nor what you've done to investigate the problem?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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