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Thread: Network Service Error with MIME encoded message

  1. #1
    Glenham is offline Starter Member
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    Default Network Service Error with MIME encoded message

    Hi there,

    I get a Network Service Error when trying to view a specific Mime encoded message. The error from the log is:
    SoapEngine - handler exception com.zimbra.cs.service.ServiceException: system failure: null

    Not very friendly.

    The message shows up in the Inbox, but when you click on it to read, reply, or forward the message, you get the error. The message is not damaged as it pops or imaps into Outlook and Outlook express and displays correctly. My guess is that Zimbra cannot interpret it to display it.

    I have three attachements
    1. The message
    2. The excerpt from the Zimbra log. The ... 25 more was actually in the log.
    3. A screenshot of the Network Service Error in action.

    The message is basically very simple. It is just some formatted html text with a image (gif) file built in.

    Any ideas about what I can do to get this working? I can change the way the message is encoded if that is the problem.

    Thanks for the help!
    Glenham
    Attached Images Attached Images
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  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    Default

    The problem is JavaMail (which we use to parse parts of the message) is failing.

    Might be either:

    http://bugzilla.zimbra.com/show_bug.cgi?id=10623

    or

    http://bugzilla.zimbra.com/show_bug.cgi?id=688

    10623 looks like the best match might be a good idea to post your message as another test case.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
    romulo is offline Active Member
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    Default Bug

    HI Glenham,

    Look this BUG ...

    http://bugzilla.zimbra.com/show_bug.cgi?id=11313

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