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Thread: [SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

  1. #1
    websavages is offline Junior Member
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    Default [SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

    Hi all,

    I recently upgraded my version to "Release 6.0.12_GA_2883.UBUNTU8 UBUNTU8 FOSS edition." and ever since I am unable to logon to the webmail. When I try to login the following error message is displayed on the login page: ???remote.CONNECT_FAILURE???

    Anyone any ideas?

    Below is the error message in the /opt/zimbra/log/mailbox.log

    Code:
    2011-04-22 16:14:37,720 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    2011-04-22 16:14:37,721 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - Retrying request
    My server has two ip addresses and below is the result from netstat -tna | grep -i listen

    Code:
    tcp        0      0 0.0.0.0:7780            0.0.0.0:*               LISTEN     
    tcp        0      0 89.200.140.237:389      0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:10663         0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:10024         0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:10025         0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:7306          0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:3306          0.0.0.0:*               LISTEN     
    tcp        0      0 0.0.0.0:587             0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:3310          0.0.0.0:*               LISTEN     
    tcp        0      0 89.200.140.247:80       0.0.0.0:*               LISTEN     
    tcp        0      0 0.0.0.0:465             0.0.0.0:*               LISTEN     
    tcp        0      0 0.0.0.0:25              0.0.0.0:*               LISTEN     
    tcp6       0      0 :::7072                 :::*                    LISTEN     
    tcp6       0      0 :::7777                 :::*                    LISTEN     
    tcp6       0      0 :::993                  :::*                    LISTEN     
    tcp6       0      0 :::5222                 :::*                    LISTEN     
    tcp6       0      0 :::5223                 :::*                    LISTEN     
    tcp6       0      0 :::7335                 :::*                    LISTEN     
    tcp6       0      0 :::143                  :::*                    LISTEN     
    tcp6       0      0 89.200.140.237:80       :::*                    LISTEN     
    tcp6       0      0 :::7025                 :::*                    LISTEN     
    tcp6       0      0 :::5269                 :::*                    LISTEN     
    tcp6       0      0 89.200.140.237:443      :::*                    LISTEN     
    tcp6       0      0 :::10015                :::*                    LISTEN     
    tcp6       0      0 :::7071                 :::*                    LISTEN

    DNS results for webmail.websavages.com:

    Code:
    ;; ANSWER SECTION:
    webmail.websavages.com.	1800	IN	CNAME	eeyore.websavages.com.
    eeyore.websavages.com.	1800	IN	A	89.200.140.237
    Below an excerpt from /opt/zimbra/jetty/etc/jetty.xml.in showing configuration to force Zimbra to listen to one IP address

    Code:
    <!-- =========================================================== -->
        <!-- Set connectors                                              -->
        <!-- =========================================================== -->
    
        <!-- user services connector, no SSL -->
        <!-- HTTPBEGIN -->
    	<Call name="addConnector">
          <Arg>
            <New id="http" class="org.mortbay.jetty.nio.SelectChannelConnector">
              <Set name="port"><SystemProperty name="jetty.port" default="%%zimbraMailPort%%"/></Set>
              <Set name="host">89.200.140.237</Set>
    		  <Set name="maxIdleTime">30000</Set>
              <Set name="lowResourcesMaxIdleTime">10000</Set>
              <Set name="Acceptors">2</Set> 
              <Set name="confidentialPort">%%zimbraMailSSLPort%%</Set>
              <Set name="useDirectBuffers">%%zimbraMailUseDirectBuffers%%</Set>
            </New>
          </Arg>
        </Call>
    <!-- HTTPEND -->
        
        <!-- user services connector, SSL -->
        <!-- HTTPSBEGIN -->
        <Call name="addConnector">
          <Arg>
            <New id="ssl" class="org.mortbay.jetty.security.SslSelectChannelConnector">
              <Set name="Port">%%zimbraMailSSLPort%%</Set>
      	  <Set name="host">89.200.140.237</Set>
              <Set name="useDirectBuffers">%%zimbraMailUseDirectBuffers%%</Set>
              <Set name="maxIdleTime">30000</Set> 
              <Set name="lowResourcesMaxIdleTime">10000</Set>
              <Set name="Acceptors">2</Set>
              <Set name="keystore"><SystemProperty name="jetty.home" default="."/>/etc/keystore</Set>
              <Set name="password">@@mailboxd_keystore_password@@</Set>
              <Set name="KeyPassword">@@mailboxd_keystore_password@@</Set>
              <Set name="ExcludeCipherSuites">
                <Array type="java.lang.String">
                  %%zimbraSSLExcludeCipherSuitesXML%%
                </Array>
              </Set>
            </New>
          </Arg>
        </Call>
    <!-- HTTPSEND -->
    Let me what else you need. I do have apache listening on port 80 for IP 89.200.140.247 and this is by design.

    Cheers ws
    Last edited by websavages; 04-23-2011 at 07:42 AM. Reason: Added Jetty config and the error message!

  2. #2
    websavages is offline Junior Member
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    Default

    It turns out that the error message is generated because Zimbra isn't listening on port 443 on both IP addresses.

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