[SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

[websavages]

Hi all,

I recently upgraded my version to "Release 6.0.12_GA_2883.UBUNTU8 UBUNTU8 FOSS edition." and ever since I am unable to logon to the webmail. When I try to login the following error message is displayed on the login page: ???remote.CONNECT_FAILURE???

Anyone any ideas?

Below is the error message in the /opt/zimbra/log/mailbox.log

2011-04-22 16:14:37,720 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection refused
2011-04-22 16:14:37,721 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - Retrying request

My server has two ip addresses and below is the result from netstat -tna | grep -i listen

tcp        0      0 0.0.0.0:7780            0.0.0.0:*               LISTEN     
tcp        0      0 89.200.140.237:389      0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:10663         0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:10024         0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:10025         0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:7306          0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:3306          0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:587             0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:3310          0.0.0.0:*               LISTEN     
tcp        0      0 89.200.140.247:80       0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:465             0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:25              0.0.0.0:*               LISTEN     
tcp6       0      0 :::7072                 :::*                    LISTEN     
tcp6       0      0 :::7777                 :::*                    LISTEN     
tcp6       0      0 :::993                  :::*                    LISTEN     
tcp6       0      0 :::5222                 :::*                    LISTEN     
tcp6       0      0 :::5223                 :::*                    LISTEN     
tcp6       0      0 :::7335                 :::*                    LISTEN     
tcp6       0      0 :::143                  :::*                    LISTEN     
tcp6       0      0 89.200.140.237:80       :::*                    LISTEN     
tcp6       0      0 :::7025                 :::*                    LISTEN     
tcp6       0      0 :::5269                 :::*                    LISTEN     
tcp6       0      0 89.200.140.237:443      :::*                    LISTEN     
tcp6       0      0 :::10015                :::*                    LISTEN     
tcp6       0      0 :::7071                 :::*                    LISTEN

DNS results for webmail.websavages.com:

;; ANSWER SECTION:
webmail.websavages.com.	1800	IN	CNAME	eeyore.websavages.com.
eeyore.websavages.com.	1800	IN	A	89.200.140.237

Below an excerpt from /opt/zimbra/jetty/etc/jetty.xml.in showing configuration to force Zimbra to listen to one IP address

<!-- =========================================================== -->
    <!-- Set connectors                                              -->
    <!-- =========================================================== -->

    <!-- user services connector, no SSL -->
    <!-- HTTPBEGIN -->
	<Call name="addConnector">
      <Arg>
        <New id="http" class="org.mortbay.jetty.nio.SelectChannelConnector">
          <Set name="port"><SystemProperty name="jetty.port" default="%%zimbraMailPort%%"/></Set>
          <Set name="host">89.200.140.237</Set>
		  <Set name="maxIdleTime">30000</Set>
          <Set name="lowResourcesMaxIdleTime">10000</Set>
          <Set name="Acceptors">2</Set> 
          <Set name="confidentialPort">%%zimbraMailSSLPort%%</Set>
          <Set name="useDirectBuffers">%%zimbraMailUseDirectBuffers%%</Set>
        </New>
      </Arg>
    </Call>
<!-- HTTPEND -->
    
    <!-- user services connector, SSL -->
    <!-- HTTPSBEGIN -->
    <Call name="addConnector">
      <Arg>
        <New id="ssl" class="org.mortbay.jetty.security.SslSelectChannelConnector">
          <Set name="Port">%%zimbraMailSSLPort%%</Set>
  	  <Set name="host">89.200.140.237</Set>
          <Set name="useDirectBuffers">%%zimbraMailUseDirectBuffers%%</Set>
          <Set name="maxIdleTime">30000</Set> 
          <Set name="lowResourcesMaxIdleTime">10000</Set>
          <Set name="Acceptors">2</Set>
          <Set name="keystore"><SystemProperty name="jetty.home" default="."/>/etc/keystore</Set>
          <Set name="password">@@mailboxd_keystore_password@@</Set>
          <Set name="KeyPassword">@@mailboxd_keystore_password@@</Set>
          <Set name="ExcludeCipherSuites">
            <Array type="java.lang.String">
              %%zimbraSSLExcludeCipherSuitesXML%%
            </Array>
          </Set>
        </New>
      </Arg>
    </Call>
<!-- HTTPSEND -->

Let me what else you need. I do have apache listening on port 80 for IP 89.200.140.247 and this is by design.

Cheers ws

[websavages]

It turns out that the error message is generated because Zimbra isn't listening on port 443 on both IP addresses.