Pidgin and Spark IM not connecting to Zimbra

[popsicles]

Hello All,

We have ZCS 5.0.22 OSS version running on my server. we decided to use Pidgin or Spark IM for chat. Installation of these IMs went successful but I cannot connect to zimbra.

Pidgin is giving me an error "connection failed"
Spark is giving an error "server is unreachable or user on found" but I can ping the server using IP and name.

what do I do. What can be wrong. because I followed the installation manuals.

thanks
popsicles

[bdial]

are you using zimbra proxy? i dont' think it proxies xmpp you would have to connect directly to a mailbox server.

[popsicles]

Hello Bidail,

Thanks for your response. I finally got pidgin to connect to my zimbra server. it was a firewall problem that I could not connect previosly.

Now I have been able to connect but I cant chat. what do I do?

Popsicles

[sukrant2tech]

I am using spark for IM using Zimbra Acoount.

this is in brief like.

username :- zimbra user name without domain like user1
password :- Users' password
Server :- Use only domain (please don't use Server name or IP)
only domain like example.com of user1@example.com

Go to Advanced tab
uncheck the :- Automatically discover host & port.
then,
Host :- your mail Server like mail.example.com
port :- 5222

Hope it's help you