zmmailboxdctl is not running

[mikemyk]

Hi there.

I am new here but ran into some trouble today.

Users couldn't log into Webmail client as well as not being able to login via IMAP.

I tried restarting Zimbra services thru zmcontrol stop/start

Initially, I got the following message after I did the restart:
Starting ldap...Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.

I browsed around the forums and tried to recreate the certificates which seemed to have solved that ldap issue.

When I restart Zimbra services, everything seem to start up correctly but zmmailboxdctl keeps stopping.

I don't know what to do next.

Appreciate any help.

PS. I am not well versed with Linux so please be patient.

Thanks!

[phoenix]

You should look in the log files and see what errors occur when you try to start Zimbra.

[mikemyk]

I was able to open the log files, but do not know how to copy and paste it so attach it to this thread.

Sorry.

[mikemyk]

I figured out how to get the logs. I attached it on this thread.

I also tried rebooting the server and after I did, I got the following message:

zimbra@mailserver:~/log$ zmcontrol start
Host digicom-ph.com
Starting ldap...Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
Starting logger...Failed.
Starting logswatch...ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.net.ssl.SSLHandshakeException sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed)
zimbra logger service is not enabled! failed.

[mikemyk]

Hi I recreted the certificate and was able to get ldap and the logger working.

However, I still get the zmmailboxdctl is not running message .


I checked the mailbox.log and get the following trace:

2011-04-16 06:23:23,221 INFO [main] [] soap - Servlet SoapServlet starting up
2011-04-16 06:23:23,331 INFO [main] [] soap - Adding service AccountService to SoapServlet
2011-04-16 06:23:23,588 INFO [main] [] soap - Adding service MailService to SoapServlet
2011-04-16 06:23:24,069 INFO [main] [] soap - Adding service IMService to SoapServlet
2011-04-16 06:23:24,166 INFO [main] [] misc - version=6.0.5_GA_2213.UBUNTU8 release=20100202225756 builddate=20100202-2304 buildhost=build25.lab.zimbra.com
2011-04-16 06:23:24,167 INFO [main] [] misc - LANG environment is set to: en_US.UTF-8
2011-04-16 06:23:24,167 INFO [main] [] misc - System property java.home=/opt/zimbra/jdk1.6.0_16/jre
2011-04-16 06:23:24,167 INFO [main] [] misc - System property java.runtime.version=1.6.0_16-b01
2011-04-16 06:23:24,167 INFO [main] [] misc - System property java.version=1.6.0_16
2011-04-16 06:23:24,167 INFO [main] [] misc - System property java.vm.info=mixed mode
2011-04-16 06:23:24,167 INFO [main] [] misc - System property java.vm.name=Java HotSpot(TM) Server VM
2011-04-16 06:23:24,167 INFO [main] [] misc - System property java.vm.version=14.2-b01
2011-04-16 06:23:24,167 INFO [main] [] misc - System property os.arch=i386
2011-04-16 06:23:24,167 INFO [main] [] misc - System property os.name=Linux
2011-04-16 06:23:24,167 INFO [main] [] misc - System property os.version=2.6.24-26-server
2011-04-16 06:23:24,167 INFO [main] [] misc - System property sun.arch.data.model=32
2011-04-16 06:23:24,167 INFO [main] [] misc - System property sun.cpu.endian=little
2011-04-16 06:23:24,167 INFO [main] [] misc - System property sun.cpu.isalist=
2011-04-16 06:23:24,167 INFO [main] [] misc - System property sun.os.patch.level=unknown
2011-04-16 06:23:24,255 INFO [main] [] system - Setting mysql connector property: maxActive=100
2011-04-16 06:23:24,301 INFO [main] [] system - Setting mysql connector property: maxActive=100
2011-04-16 06:23:30,905 INFO [main] [] sqltrace - Setting slow SQL threshold to 2000ms.
2011-04-16 06:23:37,926 INFO [main] [] ZimbraHttpConnectionManager - Starting http client idle connection reaper thread with sleep interval 300000.
2011-04-16 06:23:38,064 INFO [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
2011-04-16 06:23:38,068 INFO [IncomingDirectorySweeper] [] store - IncomingDirectorySweeper thread starting
2011-04-16 06:23:38,140 INFO [main] [] extensions - Loading extensions from /opt/zimbra/lib/ext
2011-04-16 06:23:38,173 INFO [main] [] extensions - extension com.zimbra.cs.nginx.NginxLookupExtension found in /opt/zimbra/lib/ext/nginx-lookup/nginx-lookup.jar
2011-04-16 06:23:38,174 INFO [main] [] extensions - extension com.zimbra.clam.ClamScanner found in /opt/zimbra/lib/ext/clamscanner/clamscanner.jar
2011-04-16 06:23:38,174 INFO [main] [] extensions - extension com.zimbra.cert.ZimbraCertMgrExt found in /opt/zimbra/lib/ext/com_zimbra_cert_manager/com_zimbra_cert_manager.jar
2011-04-16 06:23:38,175 INFO [main] [] extensions - extension com.zimbra.cs.versioncheck.VersionCheckExtension found in /opt/zimbra/lib/ext/zimbraadminversioncheck/zimbraadminversioncheck.jar
2011-04-16 06:23:38,175 INFO [main] [] extensions - extension com.zimbra.ldaputils.ZimbraLDAPUtilsExtension found in /opt/zimbra/lib/ext/zimbraldaputils/zimbraldaputils.jar
2011-04-16 06:23:38,175 INFO [main] [] extensions - extension com.zimbra.bp.ZimbraBulkProvisionExt found in /opt/zimbra/lib/ext/com_zimbra_bulkprovision/com_zimbra_bulkprovision.jar
2011-04-16 06:23:38,177 INFO [main] [] extensions - Initializing extensions
2011-04-16 06:23:38,258 INFO [main] [] extensions - registered handler at /nginx-lookup
2011-04-16 06:23:38,478 INFO [main] [] extensions - Initialized extension nginx-lookup: com.zimbra.cs.nginx.NginxLookupExten...extension.ZimbraExtensionClassLoader@65394b
2011-04-16 06:23:38,514 INFO [main] [] ClamScanner - attachment scan is disabled
2011-04-16 06:23:38,514 INFO [main] [] extensions - Initialized extension clamscanner: com.zimbra.clam.ClamScanner@com.zimb...tensio n.ZimbraExtensionClassLoader@199d8
2011-04-16 06:23:38,520 INFO [main] [] extensions - Initialized extension com_zimbra_cert_manager: com.zimbra.cert.ZimbraCertMgrExt@com...t ension.ZimbraExtensionClassLoader@8a2006
2011-04-16 06:23:38,716 INFO [main] [] extensions - Initialized extension versioncheck: com.zimbra.cs.versioncheck.VersionCh...extension.ZimbraExtensionClassLoader@1ebf4ff
2011-04-16 06:23:38,752 INFO [main] [] extensions - Initialized extension zimbrasamba: com.zimbra.ldaputils.ZimbraLDAPUtils...extension.ZimbraExtensionClassLoader@1f89785
2011-04-16 06:23:38,756 INFO [main] [] extensions - Initialized extension com_zimbra_bulkprovision: com.zimbra.bp.ZimbraBulkProvisionExt...extension.ZimbraExtensionClassLoader@138d56e
2011-04-16 06:23:38,758 INFO [main] [] index - Using Lucene Jar version 2.3 or higher
2011-04-16 06:23:38,911 INFO [IndexReadersCache-Sweeper] [] IndexReadersCache - IndexReadersCache-Sweeper thread starting
2011-04-16 06:23:39,049 INFO [main] [] redolog - Starting pre-startup crash recovery
2011-04-16 06:23:39,050 FATAL [main] [] redolog - Exception during crash recovery
2011-04-16 06:23:39,050 FATAL [main] [] system - Aborting process
java.io.FileNotFoundException: /opt/zimbra/redolog/redo.log (Permission denied)
at java.io.RandomAccessFile.open(Native Method)
at java.io.RandomAccessFile.<init>(RandomAccessFile.j ava:212)
at com.zimbra.cs.redolog.logger.FileLogWriter.open(Fi leLogWriter.java:190)
at com.zimbra.cs.redolog.RedoLogManager.start(RedoLog Manager.java:225)
at com.zimbra.cs.redolog.DefaultRedoLogProvider.start up(DefaultRedoLogProvider.java:41)
at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:211)
at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:123)
at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 125)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:440)
at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:263)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:685)
at org.mortbay.jetty.servlet.Context.startContext(Con text.java:140)
at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1250)
at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:517)
at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:467)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:152)
at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:156)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:152)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:130)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:130)
at org.mortbay.jetty.handler.DebugHandler.doStart(Deb ugHandler.java:127)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:130)
at org.mortbay.jetty.Server.doStart(Server.java:224)
at org.mortbay.setuid.SetUIDServer.doStart(SetUIDServ er.java:158)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:985)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.mortbay.start.Main.invokeMain(Main.java:194)
at org.mortbay.start.Main.start(Main.java:534)
at org.mortbay.start.Main.start(Main.java:441)
at org.mortbay.start.Main.main(Main.java:119)



Can somebody help me find a fix for this? Thanks!

[vavai]

Originally Posted by mikemyk

I figured out how to get the logs. I attached it on this thread.

I also tried rebooting the server and after I did, I got the following message:

zimbra@mailserver:~/log$ zmcontrol start
Host digicom-ph.com
Starting ldap...Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
Starting logger...Failed.
Starting logswatch...ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.net.ssl.SSLHandshakeException sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed)
zimbra logger service is not enabled! failed.

It seems that your certificate is expired. To view whether your certificate was expired or no, run the following command with root permission :

/opt/zimbra/bin/zmcertmgr viewdeployedcrt

Try to renewal the certificate and restart the service.

Below are for self-signed certificate (run with root permission) :

/opt/zimbra/bin/zmcertmgr createca -new
/opt/zimbra/bin/zmcertmgr createcrt -new -days 365
/opt/zimbra/bin/zmcertmgr deploycrt self
/opt/zimbra/bin/zmcertmgr deployca
/opt/zimbra/bin/zmcertmgr viewdeployedcrt

Then, restart the service. Hope this helps.