Extension HTTP handler not found (Zimbra Mobile problem)

[Blinkiz]

After upgrade from 6.x to 7.1.0, Zimbra Mobile stopped to work. I can not figure out what is wrong.

In mailbox.log I get this error message when a mobile is trying to connect:

2011-04-15 12:32:43,650 WARN  [btpool0-12://mail.domain.net/Microsoft-Server-ActiveSync?Cmd=Sync&User=myname%40domain.net&DeviceId=androidc661430843&DeviceType=Android] [] log - /service/extension/zimbrasync
com.zimbra.common.service.ServiceException: system failure: Extension HTTP handler not found at /zimbrasync
ExceptionId:btpool0-12://mail.domain.net/Microsoft-Server-ActiveSync?Cmd=Sync&User=myname%40domain.net&DeviceId=androidc661430843&DeviceType=Android:1302863563650:2b73323f0993844d
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
	at com.zimbra.cs.extension.ExtensionDispatcherServlet.getHandler(ExtensionDispatcherServlet.java:139)
	at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:92)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:155)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.Server.handle(Server.java:326)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)

Release 7.1.0_GA_3140.UBUNTU8_64 UBUNTU8_64 NETWORK edition.

[gvillari]

Hi,

could be for this reason?

License Activation for 7.1
All network edition installs now require license activation. 
New installs will have a 10 day grace period from the license issue date before requiring 
activation. 
For Upgrade installations, activation is automatic during the install with systems that have 
external access to the Zimbra license servers. 
We will provide a means of creating manual activations for systems that do not have external 
access to the Zimbra license servers. See the ZCS installation guides for more information.
When upgrading to ZCS 7.0.0 or later, the way in which ZCO and Archiving licensing is enforced 
has changed in the server. Older licenses may have MAPIConnectorAccountsLimit set to 0 or 
ArchivingAccountsLimit missing in the license, please contact sales for an updated license file 
prior to upgrading if you have licensed either of these features and your current license doesn't 
properly reflect the correct number.
Important: Note that an upgrade installation will not proceed without automatic activation or a 
manually activated license file. Also, license activations are limited to three activations 
per license file. If you have previously used all three activations prior to upgrading your 
production system, you must contact sales to enable additional license activations.

this is an extract from the release notes of zimbra 7.1.0:

http://files.zimbra.com/website/docs...se%20Notes.pdf

Regards

[Blinkiz]

My installation is activated.
I have MAPIConnectorAccountsLimit set so that is okay.
But I can see that I have MobileSyncAccountsLimit=0 and MobileSyncEnabled=false. That is not right.. Hmm, strange that exchange mobiles worked with 6.x. Anyway, contacting support and getting a new license.

[BarefootPanda]

Did this resolve your issue?

I've ran into the exact same issue. It appears as though it's license issue for me too.


Release 7.1.4_GA_2555.UBUNTU10_64 UBUNTU10_64 NETWORK edition.



I've opened a support ticket, but haven't heard back yet.

[phoenix]

Originally Posted by BarefootPanda

Did this resolve your issue?

If you have MAPIConnectorAccountsLimit set to zero or a missing ArchiveAccountsLimit entry then you will need a new licence from your Sales contact (p8 of the Release Notes) - are those the entries in your licence file?