[SOLVED] Genuine emails ending up in junk for all users

[albsallu]

My email server is acting up. Since the 26th of March, it has being sending all genuine emails to the junk folder for all users including the director. The same thing is happening with the ham accounts also. This is new and very strange. I need someone to kindly help me resolve this problem.

Thanks,

[phoenix]

Originally Posted by albsallu

My email server is acting up. Since the 26th of March, it has being sending all genuine emails to the junk folder for all users including the director. The same thing is happening with the ham accounts also. This is new and very strange. I need someone to kindly help me resolve this problem.

You need to post some details of exactly what's happening, how about the headers of some non-spam email that ends up in the Junk folder. Do also search the forums for this problem and see what you find.

[albsallu]

I will pm you some of the header messages. I have being looking thorugh the forum and came across this thread, but I am still having the same issue. Thanks for your prompt response

[albsallu]

This is the header messge:

Return-Path: albsallu@yahoo.com
Received: from zimbra.nassit.org.sl (LHLO zimbra.nassit.org.sl)
 (132.168.150.20) by zimbra.nassit.org.sl with LMTP; Mon, 28 Mar 2011
 13:40:16 -0400 (EDT)
Received: from localhost (localhost.localdomain [127.0.0.1])
	by zimbra.nassit.org.sl (Postfix) with ESMTP id 5245C17EC002
	for <akargbo@nassit.org.sl>; Mon, 28 Mar 2011 13:40:16 -0400 (EDT)
X-DSPAM-Result: Spam
X-DSPAM-Class: Spam
X-DSPAM-Confidence: 0.99
X-DSPAM-Probability: 1.0000
X-DSPAM-Signature: N/A
X-Virus-Scanned: amavisd-new at zimbra.nassit.org.sl
X-Spam-Flag: YES
X-Spam-Score: 7.992
X-Spam-Level: *******
X-Spam-Status: Yes, score=7.992 tagged_above=-10 required=6.6
	tests=[BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1,
	DKIM_VALID_AU=-0.1, FREEMAIL_FROM=0.001, HTML_MESSAGE=0.001,
	RCVD_IN_DNSWL_NONE=-0.0001, T_RP_MATCHES_RCVD=-0.01,
	DSPAM:Spam=10.000] autolearn=ham
Authentication-Results: zimbra.nassit.org.sl (amavisd-new); dkim=pass
	header.i=@yahoo.com
Authentication-Results: zimbra.nassit.org.sl (amavisd-new); domainkeys=pass
	header.from=albsallu@yahoo.com
Received: from zimbra.nassit.org.sl ([127.0.0.1])
	by localhost (zimbra.nassit.org.sl [127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id 6TcALL2J3xmb for <akargbo@nassit.org.sl>;
	Mon, 28 Mar 2011 13:40:15 -0400 (EDT)
Received: from web110414.mail.gq1.yahoo.com (web110414.mail.gq1.yahoo.com [67.195.8.238])
	by zimbra.nassit.org.sl (Postfix) with SMTP id 8DDC317EC001
	for <akargbo@nassit.org.sl>; Mon, 28 Mar 2011 13:40:12 -0400 (EDT)
Received: (qmail 96944 invoked by uid 60001); 28 Mar 2011 17:33:31 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=1301333611; bh=OEIE3Y9HaFf/54Dz55SjxtlBZf7Fb0t2MHUpUvzyss0=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type; b=M6PDZm6bOWFBf0r3Zl6U8sZdllD9/QWCukq7BYxIYJUOdC8zryZXIvq5dLIVAx968ttMU0l1Mre58ZfU8UbLDFMHmebj06208K+ZVS4zNBjEUG01/QK+6vLr7GJ/d+vlWw9xdjhVt9Dr2p+I0GdRT2ZBH/fF1O5ZvmHsqGepVV0=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.com;
  h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type;
  b=ZbNuNBTl1Jq+U7hJrs6aNhHoffb9BdhkpwCEaCUE7zPzPnJjRMEFsN+PneTQwdF49DyjKC7dVrbESNnNTopTSbcCtC0EGknry5sG4toW8P6O8npDuniCcOBOkgeDo1YvZ4qfFbbfvEsPlHBHU7wjK8qIopP3e6icuCQ/Hl+ewW8=;
Message-ID: <589508.77133.qm@web110414.mail.gq1.yahoo.com>
X-YMail-OSG: gplU5wMVM1lNXzJvKVH9cuTpyJXEm6h_jfYLO0AgskAYkGQ
 qubz5QdVW2aearpr1vDuA0OJxy_pUMxE0YQTYNPNQZzFWhtP8qst3bBp0dz9
 yfhlLXMwPXL538IMAGxJGMbsA6ufeX_ddsrDoNUydfnnLKgI6TMBGYNM8291
 jrTae9Nat6bWuzPp1dPpc0o_PmLzLinTqy8Agm9tNlvevYdKek08ezn1Gchs
 NN7eYckUIXkRUxgeR6GnyDSAEZIPMbEjiRRtbn9ReiqQDoG096BGbCGdIxrC
 MreadfvY4R4HAEWMgW5R4W0JOgIVj7zx5hxKJY4CljrM6..WVEPjO5ffG8AP
 w6W.gM3uau_RqryaK4V7h24QjhrH2T_CZarGQjpaGFPfkti40wVL4_fdRY4S
 X_u3im_K.xn8-
Received: from [132.168.150.58] by web110414.mail.gq1.yahoo.com via HTTP; Mon, 28 Mar 2011 10:33:31 PDT
X-Mailer: YahooMailClassic/12.0.2 YahooMailWebService/0.8.109.295617
Date: Mon, 28 Mar 2011 10:33:31 -0700 (PDT)
From: Alhaji Sallu Kargbo <albsallu@yahoo.com>
Subject: Testing
To: Alhaji Kargbo <akargbo@nassit.org.sl>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-1925824804-1301333611=:77133"

--0-1925824804-1301333611=:77133
Content-Type: text/plain; charset=us-ascii

Testing

[albsallu]

Solution to problem:

 root@mambo:~# su - zimbra
 zimbra@mambo:~$ zmlocalconfig -e amavis_dspam_enabled=false
 zimbra@mambo:~$ zmcontrol stop; zmcontrol start

[ewilen]

Instead of disabling DSPAM, you might try changing its scoring factor or training it (or both).

Using DSPAM for Spam Filtering - Zimbra :: Wiki
Enabling DSPAM

[spotty]

what's the % of messages it sends to SPAM?

did you resolve this?

I checked the IP and it looks like there's a complaint against it here