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Thread: [SOLVED] Genuine emails ending up in junk for all users

  1. #1
    albsallu is offline Intermediate Member
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    Default [SOLVED] Genuine emails ending up in junk for all users

    My email server is acting up. Since the 26th of March, it has being sending all genuine emails to the junk folder for all users including the director. The same thing is happening with the ham accounts also. This is new and very strange. I need someone to kindly help me resolve this problem.

    Thanks,

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by albsallu View Post
    My email server is acting up. Since the 26th of March, it has being sending all genuine emails to the junk folder for all users including the director. The same thing is happening with the ham accounts also. This is new and very strange. I need someone to kindly help me resolve this problem.
    You need to post some details of exactly what's happening, how about the headers of some non-spam email that ends up in the Junk folder. Do also search the forums for this problem and see what you find.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    albsallu is offline Intermediate Member
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    I will pm you some of the header messages. I have being looking thorugh the forum and came across this thread, but I am still having the same issue. Thanks for your prompt response

  4. #4
    albsallu is offline Intermediate Member
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    This is the header messge:
    Code:
    Return-Path: albsallu@yahoo.com
    Received: from zimbra.nassit.org.sl (LHLO zimbra.nassit.org.sl)
     (132.168.150.20) by zimbra.nassit.org.sl with LMTP; Mon, 28 Mar 2011
     13:40:16 -0400 (EDT)
    Received: from localhost (localhost.localdomain [127.0.0.1])
    	by zimbra.nassit.org.sl (Postfix) with ESMTP id 5245C17EC002
    	for <akargbo@nassit.org.sl>; Mon, 28 Mar 2011 13:40:16 -0400 (EDT)
    X-DSPAM-Result: Spam
    X-DSPAM-Class: Spam
    X-DSPAM-Confidence: 0.99
    X-DSPAM-Probability: 1.0000
    X-DSPAM-Signature: N/A
    X-Virus-Scanned: amavisd-new at zimbra.nassit.org.sl
    X-Spam-Flag: YES
    X-Spam-Score: 7.992
    X-Spam-Level: *******
    X-Spam-Status: Yes, score=7.992 tagged_above=-10 required=6.6
    	tests=[BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1,
    	DKIM_VALID_AU=-0.1, FREEMAIL_FROM=0.001, HTML_MESSAGE=0.001,
    	RCVD_IN_DNSWL_NONE=-0.0001, T_RP_MATCHES_RCVD=-0.01,
    	DSPAM:Spam=10.000] autolearn=ham
    Authentication-Results: zimbra.nassit.org.sl (amavisd-new); dkim=pass
    	header.i=@yahoo.com
    Authentication-Results: zimbra.nassit.org.sl (amavisd-new); domainkeys=pass
    	header.from=albsallu@yahoo.com
    Received: from zimbra.nassit.org.sl ([127.0.0.1])
    	by localhost (zimbra.nassit.org.sl [127.0.0.1]) (amavisd-new, port 10024)
    	with ESMTP id 6TcALL2J3xmb for <akargbo@nassit.org.sl>;
    	Mon, 28 Mar 2011 13:40:15 -0400 (EDT)
    Received: from web110414.mail.gq1.yahoo.com (web110414.mail.gq1.yahoo.com [67.195.8.238])
    	by zimbra.nassit.org.sl (Postfix) with SMTP id 8DDC317EC001
    	for <akargbo@nassit.org.sl>; Mon, 28 Mar 2011 13:40:12 -0400 (EDT)
    Received: (qmail 96944 invoked by uid 60001); 28 Mar 2011 17:33:31 -0000
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=1301333611; bh=OEIE3Y9HaFf/54Dz55SjxtlBZf7Fb0t2MHUpUvzyss0=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type; b=M6PDZm6bOWFBf0r3Zl6U8sZdllD9/QWCukq7BYxIYJUOdC8zryZXIvq5dLIVAx968ttMU0l1Mre58ZfU8UbLDFMHmebj06208K+ZVS4zNBjEUG01/QK+6vLr7GJ/d+vlWw9xdjhVt9Dr2p+I0GdRT2ZBH/fF1O5ZvmHsqGepVV0=
    DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
      s=s1024; d=yahoo.com;
      h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type;
      b=ZbNuNBTl1Jq+U7hJrs6aNhHoffb9BdhkpwCEaCUE7zPzPnJjRMEFsN+PneTQwdF49DyjKC7dVrbESNnNTopTSbcCtC0EGknry5sG4toW8P6O8npDuniCcOBOkgeDo1YvZ4qfFbbfvEsPlHBHU7wjK8qIopP3e6icuCQ/Hl+ewW8=;
    Message-ID: <589508.77133.qm@web110414.mail.gq1.yahoo.com>
    X-YMail-OSG: gplU5wMVM1lNXzJvKVH9cuTpyJXEm6h_jfYLO0AgskAYkGQ
     qubz5QdVW2aearpr1vDuA0OJxy_pUMxE0YQTYNPNQZzFWhtP8qst3bBp0dz9
     yfhlLXMwPXL538IMAGxJGMbsA6ufeX_ddsrDoNUydfnnLKgI6TMBGYNM8291
     jrTae9Nat6bWuzPp1dPpc0o_PmLzLinTqy8Agm9tNlvevYdKek08ezn1Gchs
     NN7eYckUIXkRUxgeR6GnyDSAEZIPMbEjiRRtbn9ReiqQDoG096BGbCGdIxrC
     MreadfvY4R4HAEWMgW5R4W0JOgIVj7zx5hxKJY4CljrM6..WVEPjO5ffG8AP
     w6W.gM3uau_RqryaK4V7h24QjhrH2T_CZarGQjpaGFPfkti40wVL4_fdRY4S
     X_u3im_K.xn8-
    Received: from [132.168.150.58] by web110414.mail.gq1.yahoo.com via HTTP; Mon, 28 Mar 2011 10:33:31 PDT
    X-Mailer: YahooMailClassic/12.0.2 YahooMailWebService/0.8.109.295617
    Date: Mon, 28 Mar 2011 10:33:31 -0700 (PDT)
    From: Alhaji Sallu Kargbo <albsallu@yahoo.com>
    Subject: Testing
    To: Alhaji Kargbo <akargbo@nassit.org.sl>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="0-1925824804-1301333611=:77133"
    
    --0-1925824804-1301333611=:77133
    Content-Type: text/plain; charset=us-ascii
    
    Testing

  5. #5
    albsallu is offline Intermediate Member
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    Solution to problem:

    Code:
     root@mambo:~# su - zimbra
     zimbra@mambo:~$ zmlocalconfig -e amavis_dspam_enabled=false
     zimbra@mambo:~$ zmcontrol stop; zmcontrol start

  6. #6
    ewilen's Avatar
    ewilen is offline Moderator
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    Instead of disabling DSPAM, you might try changing its scoring factor or training it (or both).

    Using DSPAM for Spam Filtering - Zimbra :: Wiki
    Enabling DSPAM

  7. #7
    spotty is offline Starter Member
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    what's the % of messages it sends to SPAM?

    did you resolve this?

    I checked the IP and it looks like there's a complaint against it here

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