Page 1 of 2 12 LastLast
Results 1 to 10 of 16

Thread: alt-a IE problem

  1. #1
    zolty is offline Intermediate Member
    Join Date
    Mar 2011
    Posts
    16
    Rep Power
    4

    Default alt-a IE problem

    Hello,

    I've recently upgraded my zimbra to 7.0.1 and my users complain that during writing new email when they use alt-a (we have polish keybord and alt-a is really important letter in our alphabet) all previously written text disappeared. On my other server with zimbra 7.0 there is no such problem.

  2. #2
    zolty is offline Intermediate Member
    Join Date
    Mar 2011
    Posts
    16
    Rep Power
    4

    Default

    Hi,

    I've updated another node of zimbra to 7.0.1 from 7.0 and there is no such a problem. I've tested this on the same browser and system. Do u have any idea which option in zcs admin console could be resposible for this ?

  3. #3
    zolty is offline Intermediate Member
    Join Date
    Mar 2011
    Posts
    16
    Rep Power
    4

    Default

    i figuerd out what causes the problem. when i write new messgae in HTML format in IE 8 or IE 9 pressing alt-a erase all previously written message. I will send a bug to zimbra, but I know that this is rather IE problem because no other browser has such problem

  4. #4
    adamhatak is offline Active Member
    Join Date
    Jan 2011
    Location
    Poland
    Posts
    27
    Rep Power
    4

    Default

    I have same problem here. Upgraded Zimbra from 6.0.10 to 6.0.12, then Ubuntu upgrade to 10.04 LTS, then to Zimbra 7.1.0. In Firefox everything looks OK, but in IE message is cleared then Alt+A is pressed. Looking forward to see any solution for that. I can't force users to use only one browser, even if it's Firefox.

    Update:

    OK. I've made some tests, and it seems that alt + A means same thing as: Ctrl + A and then Alt + A. Saw that, when after that pressed Ctrl + Z (undo).
    That's why whole test message is deleted. The sequence for right Alt + A is:
    1. Select all - mark all text (Ctrl + a)
    2. Type ą (Alt + a) - where it overrides marked text with ą

    The problem is related to Zimbra SOAP - prepared simple website with <Textarea> and <input> HTML tags and everything worked fine. Also checked with Gmail web in IE, no such issue. Even Zimbra webmail with simple HTML works fine - only in AJAX interface issue exists.

    Still trying to figure out what can I do to solve this issue.

    Any help will be highly appreciated.

    Regards,

    Adam
    Last edited by adamhatak; 05-25-2011 at 01:53 AM. Reason: New facts

  5. #5
    japanase is offline New Member
    Join Date
    Jun 2011
    Posts
    3
    Rep Power
    3

    Default

    I have the same problem with Alt + A.
    Did you find a solution to this problem?

  6. #6
    adamhatak is offline Active Member
    Join Date
    Jan 2011
    Location
    Poland
    Posts
    27
    Rep Power
    4

    Default

    Use Firefox instead of IE.
    It's already reported as a bug, we're waiting for a fix (see https://bugzilla.zimbra.com/show_bug.cgi?id=58569)

    Regards

  7. #7
    japanase is offline New Member
    Join Date
    Jun 2011
    Posts
    3
    Rep Power
    3

    Default

    Thank you for your reply.
    Temporarily solved it by using Chrome.
    Well wait for the patch.

  8. #8
    adamhatak is offline Active Member
    Join Date
    Jan 2011
    Location
    Poland
    Posts
    27
    Rep Power
    4

    Default

    Managed to solve the problem with huge help from PROs at Zimbra. Patch provided by them helped and issue is now solved. I had to apply some changes in source code of JavaScript in Zimbra.
    Look forward for next release of ZCS. It will fix the problem.
    Last edited by adamhatak; 09-20-2011 at 06:30 AM. Reason: SOLVED

  9. #9
    japanase is offline New Member
    Join Date
    Jun 2011
    Posts
    3
    Rep Power
    3

    Default

    The problem with ALT + A reactivation -)
    This time, after upgrading to v8, there is a problem in chrome.
    IE and firefox works without problems.

  10. #10
    bazyl is offline Starter Member
    Join Date
    Nov 2012
    Posts
    2
    Rep Power
    2

    Default

    I can confirm this issue, version 8 and Chrome. Alt+A behaves like Ctrl+A, and the next key replaces all the text already written.
    Webclient in Chrome is pretty much unusable if your using Polish characters, because Alt+A is used very often. For me it's back to Firefox.
    Hope to see some fix for this bug.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. IE 7 message view pane scrolling problem
    By gkra in forum Administrators
    Replies: 2
    Last Post: 04-02-2008, 10:06 AM
  2. Missing Email Problem
    By prox in forum Zimbra Connector for Outlook
    Replies: 6
    Last Post: 03-16-2008, 10:01 PM
  3. Replies: 5
    Last Post: 11-16-2006, 02:55 PM
  4. Problem with IE 6.0
    By tbullock in forum Users
    Replies: 2
    Last Post: 12-16-2005, 01:59 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •