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Thread: Zimbra cannot access via Web Interface

  1. #1
    troya is offline Member
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    Default Zimbra cannot access via Web Interface

    I have successfull Install Zimbra 7.0 on Ubuntu 10.04 Server.
    But, when i try to access Zimbra via browser with url :
    Code:
    https://192.168.1.37:7071
    .

    or via my hostname

    Code:
    http://zimbra.troya.local/
    i cannot get it.

    What's wrong with my installation ?

    this is log of my Installation.

    Code:
    Do you wish to upgrade? [Y] n
    
    *** WARNING - you are about to delete all existing users and mail
    
    Delete users/mail? [N] y
    
    Select the packages to install
    
    Install zimbra-ldap [Y] y
    
    Install zimbra-logger [Y] 
    
    Install zimbra-mta [Y] 
    
    Install zimbra-snmp [Y] 
    
    Install zimbra-store [Y] 
    
    Install zimbra-apache [Y] 
    
    Install zimbra-spell [Y] 
    
    Install zimbra-memcached [N] 
    
    Install zimbra-proxy [N] y
    Checking required space for zimbra-core
    checking space for zimbra-store
    
    Installing:
        zimbra-core
        zimbra-ldap
        zimbra-logger
        zimbra-mta
        zimbra-snmp
        zimbra-store
        zimbra-apache
        zimbra-spell
        zimbra-proxy
    
    The system will be modified.  Continue? [N] y
    
    Shutting down zimbra mail
    
    Removing existing packages
    
       zimbra-ldap...done
       zimbra-logger...done
       zimbra-mta...done
       zimbra-snmp...done
       zimbra-store...done
       zimbra-spell...done
       zimbra-memcached...done
       zimbra-proxy...done
       zimbra-apache...done
       zimbra-core...done
    
    Removing deployed webapp directories
    
    Removing /opt/zimbra
    Removing zimbra crontab entry...done.
    Cleaning up zimbra init scripts...done.
    Cleaning up /etc/ld.so.conf...done.
    Cleaning up /etc/logrotate.d/zimbra...done.
    Cleaning up /etc/security/limits.conf...done.
    
    Finished removing Zimbra Collaboration Suite.
    
    Installing packages
    
        zimbra-core......zimbra-core_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-ldap......zimbra-ldap_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-logger......zimbra-logger_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-mta......zimbra-mta_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-snmp......zimbra-snmp_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-store......zimbra-store_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-apache......zimbra-apache_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-spell......zimbra-spell_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
        zimbra-proxy......zimbra-proxy_7.0.0_GA_3077.UBUNTU10_64_amd64.deb...done
    Operations logged to /tmp/zmsetup.03192011-172820.log
    Installing LDAP configuration database...done.
    Setting defaults...
    
    DNS ERROR resolving MX for zimbra.troya.local
    It is suggested that the domain name have an MX record configured in DNS
    Change domain name? [Yes] y
    Create domain: [zimbra.troya.local] zimbra.troya.local
    
    
    DNS ERROR resolving MX for zimbra.troya.local
    It is suggested that the domain name have an MX record configured in DNS
    Re-Enter domain name? [Yes] zimbra.troya.local
    A Yes/No answer is required
    Re-Enter domain name? [Yes] zimbra.troya.local
    A Yes/No answer is required
    Re-Enter domain name? [Yes] no
    done.
    Checking for port conflicts
    
    Main menu
    
       1) Common Configuration:                                                  
       2) zimbra-ldap:                             Enabled                       
       3) zimbra-store:                            Enabled                       
            +Create Admin User:                    yes                           
            +Admin user to create:                 admin@zimbra.troya.local      
    ******* +Admin Password                        UNSET                         
            +Anti-virus quarantine user:           virus-quarantine.hsfnsp06@zimbra.troya.local
            +Enable automated spam training:       yes                           
            +Spam training user:                   spam.thsbh7usw@zimbra.troya.local
            +Non-spam(Ham) training user:          ham.kc04d4wvy@zimbra.troya.local
            +SMTP host:                            zimbra.troya.local            
            +Web server HTTP port:                 80                            
            +Web server HTTPS port:                443                           
            +Web server mode:                      http                          
            +IMAP server port:                     7143                          
            +IMAP server SSL port:                 7993                          
            +POP server port:                      7110                          
            +POP server SSL port:                  7995                          
            +Use spell check server:               yes                           
            +Spell server URL:                     http://zimbra.troya.local:7780/aspell.php
            +Enable version update checks:         TRUE                          
            +Enable version update notifications:  TRUE                          
            +Version update notification email:    admin@zimbra.troya.local      
            +Version update source email:          admin@zimbra.troya.local      
    
       4) zimbra-mta:                              Enabled                       
       5) zimbra-snmp:                             Enabled                       
       6) zimbra-logger:                           Enabled                       
       7) zimbra-spell:                            Enabled                       
       8) zimbra-proxy:                            Enabled                       
       9) Default Class of Service Configuration:                                
       r) Start servers after configuration        yes                           
       s) Save config to file                                                    
       x) Expand menu                                                            
       q) Quit                                    
    
    Address unconfigured (**) items  (? - help) 3
    
    
    Store configuration
    
       1) Status:                                  Enabled                       
       2) Create Admin User:                       yes                           
       3) Admin user to create:                    admin@zimbra.troya.local      
    ** 4) Admin Password                           UNSET                         
       5) Anti-virus quarantine user:              virus-quarantine.hsfnsp06@zimbra.troya.local
       6) Enable automated spam training:          yes                           
       7) Spam training user:                      spam.thsbh7usw@zimbra.troya.local
       8) Non-spam(Ham) training user:             ham.kc04d4wvy@zimbra.troya.local
       9) SMTP host:                               zimbra.troya.local            
      10) Web server HTTP port:                    80                            
      11) Web server HTTPS port:                   443                           
      12) Web server mode:                         http                          
      13) IMAP server port:                        7143                          
      14) IMAP server SSL port:                    7993                          
      15) POP server port:                         7110                          
      16) POP server SSL port:                     7995                          
      17) Use spell check server:                  yes                           
      18) Spell server URL:                        http://zimbra.troya.local:7780/aspell.php
      19) Enable version update checks:            TRUE                          
      20) Enable version update notifications:     TRUE                          
      21) Version update notification email:       admin@zimbra.troya.local      
      22) Version update source email:             admin@zimbra.troya.local      
    
    Select, or 'r' for previous menu [r] 4
    
    Password for admin@zimbra.troya.local (min 6 characters): [ltBVrqEboK] 29011991
    
    Store configuration
    
       1) Status:                                  Enabled                       
       2) Create Admin User:                       yes                           
       3) Admin user to create:                    admin@zimbra.troya.local      
       4) Admin Password                           set                           
       5) Anti-virus quarantine user:              virus-quarantine.hsfnsp06@zimbra.troya.local
       6) Enable automated spam training:          yes                           
       7) Spam training user:                      spam.thsbh7usw@zimbra.troya.local
       8) Non-spam(Ham) training user:             ham.kc04d4wvy@zimbra.troya.local
       9) SMTP host:                               zimbra.troya.local            
      10) Web server HTTP port:                    80                            
      11) Web server HTTPS port:                   443                           
      12) Web server mode:                         http                          
      13) IMAP server port:                        7143                          
      14) IMAP server SSL port:                    7993                          
      15) POP server port:                         7110                          
      16) POP server SSL port:                     7995                          
      17) Use spell check server:                  yes                           
      18) Spell server URL:                        http://zimbra.troya.local:7780/aspell.php
      19) Enable version update checks:            TRUE                          
      20) Enable version update notifications:     TRUE                          
      21) Version update notification email:       admin@zimbra.troya.local      
      22) Version update source email:             admin@zimbra.troya.local      
    
    Select, or 'r' for previous menu [r] r
    
    Main menu
    
       1) Common Configuration:                                                  
       2) zimbra-ldap:                             Enabled                       
       3) zimbra-store:                            Enabled                       
       4) zimbra-mta:                              Enabled                       
       5) zimbra-snmp:                             Enabled                       
       6) zimbra-logger:                           Enabled                       
       7) zimbra-spell:                            Enabled                       
       8) zimbra-proxy:                            Enabled                       
       9) Default Class of Service Configuration:                                
       r) Start servers after configuration        yes                           
       s) Save config to file                                                    
       x) Expand menu                                                            
       q) Quit                                    
    
    *** CONFIGURATION COMPLETE - press 'a' to apply
    Select from menu, or press 'a' to apply config (? - help) a
    Save configuration data to a file? [Yes] yes
    Save config in file: [/opt/zimbra/config.26201] 
    Saving config in /opt/zimbra/config.26201...done.
    The system will be modified - continue? [No] yes
    Operations logged to /tmp/zmsetup.03192011-172820.log
    Setting local config values...done.
    Setting up CA...done.
    Deploying CA to /opt/zimbra/conf/ca ...done.
    Creating SSL certificate...done.
    Installing mailboxd SSL certificates...done.
    Initializing ldap...done.
    Setting replication password...done.
    Setting Postfix password...done.
    Setting amavis password...done.
    Setting nginx password...done.
    Creating server entry for zimbra.troya.local...done.
    Saving CA in ldap ...done.
    Saving SSL Certificate in ldap ...done.
    Setting spell check URL...done.
    Setting service ports on zimbra.troya.local...done.
    Adding zimbra.troya.local to zimbraMailHostPool in default COS...done.
    Installing webclient skins...
    	smoke...done.
    	lemongrass...done.
    	sand...done.
    	pebble...done.
    	twilight...done.
    	waves...done.
    	oasis...done.
    	lake...done.
    	lavender...done.
    	sky...done.
    	bare...done.
    	steel...done.
    	carbon...done.
    	beach...done.
    	tree...done.
    	hotrod...done.
    	bones...done.
    Finished installing webclient skins.
    Setting zimbraFeatureTasksEnabled=TRUE...done.
    Setting zimbraFeatureBriefcasesEnabled=TRUE...done.
    Setting MTA auth host...done.
    Setting TimeZone Preference...done.
    WARNING
    
    You are configuring this host as a proxy server, but there is currently no 
    memcached service for proxy.  The proxy service will not work correctly.
    Once you have installed a memcached server, restart the proxy service:
    zmproxyctl restart
    
    Press return to continue
     
    Initializing mta config...done.
    Setting services on zimbra.troya.local...done.
    Creating domain zimbra.troya.local...done.
    Setting default domain name...done.
    Creating domain zimbra.troya.local...already exists.
    Creating admin account admin@zimbra.troya.local...done.
    Creating root alias...done.
    Creating postmaster alias...done.
    Creating user spam.thsbh7usw@zimbra.troya.local...done.
    Creating user ham.kc04d4wvy@zimbra.troya.local...done.
    Creating user virus-quarantine.hsfnsp06@zimbra.troya.local...done.
    Setting spam training and Anti-virus quarantine accounts...done.
    Initializing store sql database...done.
    Setting zimbraSmtpHostname for zimbra.troya.local...done.
    Configuring SNMP...done.
    Checking for default IM conference room...not present.
    Initializing default IM conference room...done.
    Setting up syslog.conf...done.
    
    You have the option of notifying Zimbra of your installation.
    This helps us to track the uptake of the Zimbra Collaboration Suite.
    The only information that will be transmitted is:
    	The VERSION of zcs installed (7.0.0_GA_3077_UBUNTU10_64)
    	The ADMIN EMAIL ADDRESS created (admin@zimbra.troya.local)
    
    Notify Zimbra of your installation? [Yes] y
    Notifying Zimbra of installation via http://www.zimbra.com/cgi-bin/notify.cgi?VER=7.0.0_GA_3077_UBUNTU10_64&MAIL=admin@zimbra.troya.local
    
    Notification complete
    
    Starting servers...done.
    Installing common zimlets...
    	com_zimbra_linkedin...done.
    	com_zimbra_url...done.
    	com_zimbra_dnd...done.
    	com_zimbra_phone...done.
    	com_zimbra_webex...done.
    	com_zimbra_social...done.
    	com_zimbra_email...done.
    	com_zimbra_adminversioncheck...done.
    	com_zimbra_cert_manager...done.
    	com_zimbra_date...done.
    	com_zimbra_srchhighlighter...done.
    	com_zimbra_bulkprovision...done.
    	com_zimbra_attachmail...done.
    	com_zimbra_attachcontacts...done.
    Finished installing common zimlets.
    Restarting mailboxd...done.
    Setting up zimbra crontab...done.
    
    
    Moving /tmp/zmsetup.03192011-172820.log to /opt/zimbra/log
    
    
    Configuration complete - press return to exit
    anyone have same problem with me ? please share these...help me

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by troya View Post
    I have successfull Install Zimbra 7.0 on Ubuntu 10.04 Server.
    But, when i try to access Zimbra via browser with url :
    Code:
    https://192.168.1.37:7071
    .

    or via my hostname

    Code:
    http://zimbra.troya.local/
    i cannot get it.

    What's wrong with my installation ?
    I would guess from the fact you're using an IP address to access the admin UI that you don't have valid DNS A & MX records for your domain, go to the Split DNS and configure it correctly. You can also use the 'Verify...' section of that article to confirm the correct settings and do, please, search the forums as this question has been asked and answered many times. You possibly have another problem in which case you need to look in the log files for further errors and information.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    troya is offline Member
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    I have read Split DNS - Zimbra :: Wiki

    But on my installation, zimbra is not behind NAT or Firewall.

    When i check on /opt/zimbra/log/mailbox.log i get error log. on the other, i don't found error.

    Appear zimbra cannot connect to Mysql Database.

    This is error log of mailbox.log

    Code:
    Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Could not create connection to database server. Attempted$
            at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
            at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
            at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
            at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
            at com.mysql.jdbc.Util.handleNewInstance(Util.java:409)
            at com.mysql.jdbc.Util.getInstance(Util.java:384)
            at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1015)
            at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:989)
            at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:984)
            at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:929)
            at com.mysql.jdbc.ConnectionImpl.connectWithRetries(ConnectionImpl.java:2226)
            at com.mysql.jdbc.ConnectionImpl.createNewIO(ConnectionImpl.java:2127)
            at com.mysql.jdbc.ConnectionImpl.<init>(ConnectionImpl.java:774)
            at com.mysql.jdbc.JDBC4Connection.<init>(JDBC4Connection.java:49)
            at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
            at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
            at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
            at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
            at com.mysql.jdbc.Util.handleNewInstance(Util.java:409)
            at com.mysql.jdbc.ConnectionImpl.getInstance(ConnectionImpl.java:375)
            at com.mysql.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:289)
            at java.sql.DriverManager.getConnection(DriverManager.java:582)
            at java.sql.DriverManager.getConnection(DriverManager.java:154)
            at org.apache.commons.dbcp.DriverManagerConnectionFactory.createConnection(DriverManagerConnectionFactory.java:78)
            at com.zimbra.cs.db.ZimbraConnectionFactory.createConnection(ZimbraConnectionFactory.java:66)
    
    he last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.
            at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
            at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
            at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
            at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
            at com.mysql.jdbc.Util.handleNewInstance(Util.java:409)
            at com.mysql.jdbc.SQLError.createCommunicationsException(SQLError.java:1118)
            at com.mysql.jdbc.MysqlIO.<init>(MysqlIO.java:343)
            at com.mysql.jdbc.ConnectionImpl.connectWithRetries(ConnectionImpl.java:2168)
            ... 57 more
    Caused by: java.net.ConnectException: Connection refused
            at java.net.PlainSocketImpl.socketConnect(Native Method)
            at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
            at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
            at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
            at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
            at java.net.Socket.connect(Socket.java:529)
            at java.net.Socket.connect(Socket.java:478)
            at java.net.Socket.<init>(Socket.java:375)
            at java.net.Socket.<init>(Socket.java:218)
            at com.mysql.jdbc.StandardSocketFactory.connect(StandardSocketFactory.java:256)
            at com.mysql.jdbc.MysqlIO.<init>(MysqlIO.java:292)
    any suggestion ?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by troya View Post
    I have read Split DNS - Zimbra :: Wiki

    But on my installation, zimbra is not behind NAT or Firewall.
    Yes it is. According to your original post your IP address for the server is:

    Code:
    https://192.168.1.37:7071
    That is a private IP address and it means you're behind a NAT router. In any case, the section of the Split DNS article I pointed you to is also for verifying your DNS settings whether you're behind NAT or not, run those commands and check your DNS - I think it's set-up incorrectly.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    chamila_gayashan is offline New Member
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    i installed zimbra on VM, guest os is Centos and its working perfectly when i loging to the web interface using the ip + port number, even though it doesnt work when i try to access it using my domain name + port number :/

    Any idea ??

    Thanks & Regards
    Chamila

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by chamila_gayashan View Post
    Any idea ??
    Did you actually read the details in this thread (or the many other forum threads) about DNS A & MX records?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    chamila_gayashan is offline New Member
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    yes, i configured a mx record on my dns server and both my host file and rosolv.conf are correct..

    anyways thanks for the reply

  8. #8
    chamila_gayashan is offline New Member
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    and the web interface loads perfectly on https://zimbra_ip:7071

    even though it doesnt work for https://mail.domain.com:7071

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by phoenix View Post
    Did you actually read the details in this thread (or the many other forum threads) about DNS A & MX records?
    Then let's see some confirmation that they're correct, go to the Spilt DNS article and post the output of all the commands in the 'Verify...' section of that article.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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