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  #1 (permalink)  
Old 03-03-2011, 07:24 AM
Junior Member
 
Posts: 5
Default Software Updates Check Fails

Hi, I'm investigating a weird problem.

Every time I click "Software Updates -> Check Now" I get this error:

Quote:
system failure: error parsing zimbraVersionCheckLastResponse
config attribute error code. Failure defails: soap:Receiver
I tried to check for updates manually:

/opt/zimbra/libexec/zmcheckversion -m

Quote:
Received invalid response from the update script: <?xml version="1.0"?> <versionCheck status="1"> <updates> <update type="major" shortversion="" version="" release="" critical="" updateURL="" description="" platform="" buildtype=""/> </updates> </versionCheck>
[] ERROR: Error in versioncheck util
com.zimbra.common.soap.SoapFaultException: Received invalid response from the update script: <?xml version="1.0"?> <versionCheck status="1"> <updates> <update type="major" shortversion="" version="" release="" critical="" updateURL="" description="" platform="" buildtype=""/> </updates> </versionCheck>
ExceptionId:com.zimbra.cs.service.versioncheck.Ver sionCheckException: Received invalid response from the update script:
<?xml version="1.0"?>
<versionCheck status="1">
<updates>
<update type="major" shortversion="" version="" release="" critical="" updateURL="" description="" platform="" buildtype=""/>
</updates>
</versionCheck>
ExceptionId:btpool0-0://localhost:7071/service/admin/soap/VersionCheckRequest:1299165272061:f3f2597fd68457d1
Code:versioncheck.INVALID_VC_RESPONSE
at com.zimbra.cs.service.versioncheck.VersionCheckExc eption.INVALID_VC_RESPONSE(VersionCheckException.j ava:14)
at com.zimbra.cs.service.versioncheck.VersionCheck.ha ndle(VersionCheck.java:89)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: org.dom4j.DocumentException: Error on line 2 of document : The processing instruction target matching "[xX][mM][lL]" is not allowed. Nested exception: The processing instruction target matching "[xX][mM][lL]" is not allowed.
at org.dom4j.io.SAXReader.read(SAXReader.java:350)
at org.dom4j.io.SAXReader.read(SAXReader.java:274)
at com.zimbra.common.soap.Element.parseXML(Element.ja va:420)
at com.zimbra.common.soap.Element.parseXML(Element.ja va:418)
at com.zimbra.cs.service.versioncheck.VersionCheck.ha ndle(VersionCheck.java:87)
... 35 more

Code:versioncheck.INVALID_VC_RESPONSE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:303)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:262)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:253)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:162)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:356)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:319)
at com.zimbra.cs.client.soap.LmcSoapRequest.invoke(Lm cSoapRequest.java:140)
at com.zimbra.cs.versioncheck.VersionCheckUtil.doVers ionCheck(VersionCheckUtil.java:127)
at com.zimbra.cs.versioncheck.VersionCheckUtil.main(V ersionCheckUtil.java:106)
My ZCS was zcs-NETWORK-6.0.10_GA running on CentOS.
I tried to update manually to zcs-NETWORK-6.0.11_GA. Everything seems to work fine, but I still have the same issue with automatic checks.

Any idea?
Thx
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  #2 (permalink)  
Old 03-03-2011, 12:42 PM
Elite Member
 
Posts: 469
Default

I saw the same thing 2 days ago too as I was actively watching for the 6.0.11 release - 6.0.10 FOSS on CentOS5_64
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  #3 (permalink)  
Old 03-03-2011, 11:13 PM
Junior Member
 
Posts: 5
Default

Quote:
Originally Posted by liverpoolfcfan View Post
I saw the same thing 2 days ago too as I was actively watching for the 6.0.11 release - 6.0.10 FOSS on CentOS5_64
You're saying it's not my problem only?
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  #4 (permalink)  
Old 03-04-2011, 12:31 AM
Active Member
 
Posts: 26
Default

same problem for me on a SuseLinuxEnterpriseServer 11 SP1

Since i've updated my zcs to 6.0.10, i have this error message:

Erreur de serveur ! Mail : system failure: error parsing zimbraVersionCheckLastResponse config attribute Code d'erreur : service.FAILURE Détails :soap:Receiver

Before the 6.0.10, I had never had this problem

Any help? Many thanks!
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  #5 (permalink)  
Old 03-04-2011, 01:59 AM
Junior Member
 
Posts: 8
Default

same problem here: Release 7.0.0_GA_3077.UBUNTU10_64 UBUNTU10_64 NETWORK edition
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  #6 (permalink)  
Old 03-04-2011, 02:49 AM
Intermediate Member
 
Posts: 20
Default

same problem here.
__________________
Intel Xeon Quad 4x 2.83+ GHz 12 MB L2 - FSB 1333 3Ware RAID1 2x750 GB SATA2 8 GB DDR2
Minimal Centos 5.3 64 bit - About 1000 users
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  #7 (permalink)  
Old 03-04-2011, 05:02 AM
Elite Member
 
Posts: 305
Default

After reading this thread, I went to check mine. I got:

Server error encountered Message: system failure: error parsing zimbraVersionCheckLastResponse config attribute Error code: service.FAILURE Details:soap:Receiver

Does anybody have a ticket open on this?

Doug
__________________
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
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  #8 (permalink)  
Old 03-04-2011, 06:24 AM
Special Member
 
Posts: 137
Default

Same here on 6.0.10
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  #9 (permalink)  
Old 03-04-2011, 06:31 AM
Zimbra Consultant & Moderator
 
Posts: 20,314
Default

Quote:
Originally Posted by dik23 View Post
Same here on 6.0.10
It would be of more help if you filed a bug report instead of a 'me too' post?
__________________
Regards


Bill
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  #10 (permalink)  
Old 03-04-2011, 06:45 AM
Junior Member
 
Posts: 6
Default re: software update check fails

has anyone come up with an answer to fix this problem....
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