[SOLVED] system failure: exception during auth

[pingwin]

I want to upgrade my secondary server despite possible issues, just to figure out all steps before upgrading main mail server of my company.
Now my zimbra 6 is running under ubuntu 8.04 x64 virtual machine.
There is two options - upgrade zimbra first or ubuntu.
I am going to try upgrading zimbra first and ubuntu after. If it won't be good I can revert snapshot and try another way

[pingwin]

upgrade to 7.0.0 went well, but many items in admin panel don't work, throwing error:
Server error encountered Message: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: [unknown] Details:soap:Receiver

[phoenix]

Originally Posted by pingwin

upgrade to 7.0.0 went well, but many items in admin panel don't work, throwing error:
Server error encountered Message: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: [unknown] Details:soap:Receiver

What does this have to do with the original thread? You should have started a new thread for this.

Try looking at your certificates and see if they're expired.

[pingwin]

After upgrade many items of admin panel do not work

Message: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: [unknown] Details:soap:Receive

Tried recreating and installing certificates with commands

zmcertmgr createca -new
zmcertmgr createcrt -new -days 365
zmcertmgr deploycrt self
zmcertmgr deployca
zmcertmgr viewdeployedcrt

It did not help

[phoenix]

Don't start a new thread for every post n this topic when I've already move your original into a new thread!!

Look in the log files and see what errors there are and don't post one line out-of-context.

[pingwin]

I am sorry, I won't.

found in mailbox.log

2011-03-02 20:39:29,201 INFO [btpool0-3://mail.domain.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@domain.com;mid=17;ip=192.168.100.167;ua =ZimbraWebClient - SAF3 (Win);] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
ExceptionId:btpool0-3://mail.domain.com:7071/service/admin/soap/GetMailQueueInfoRequest:1299091169200:1a971181a660 f057
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:193)
at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:127)
at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:52)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:401)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:276)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: java.io.IOException: auth failed
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:186)
... 37 more
2011-03-02 20:39:29,280 ERROR [{RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}-zmqstat deferred] [] rmgmt - error when scanning mail queue deferred on host mail.domain.com
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
ExceptionId:{RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}-zmqstat deferred:1299091169280:1a971181a660f057
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:193)
at com.zimbra.cs.rmgmt.RemoteManager.executeBackgroun d0(RemoteManager.java:89)
at com.zimbra.cs.rmgmt.RemoteManager.access$000(Remot eManager.java:36)
at com.zimbra.cs.rmgmt.RemoteManager$1.run(RemoteMana ger.java:114)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.io.IOException: auth failed
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:186)
... 4 more

[pingwin]

I upgraded my zcs to 7.0.1 today and I steel see those errors on administration page.

mailbox.log shows java.io.IOException: auth failed during requests GetCertRequest BatchRequest GetMailQueueInfoRequest

[phoenix]

Originally Posted by pingwin

I upgraded my zcs to 7.0.1 today and I steel see those errors on administration page.

mailbox.log shows java.io.IOException: auth failed during requests GetCertRequest BatchRequest GetMailQueueInfoRequest

have you searched the forums or tried this Mail Queue Monitoring - Zimbra :: Wiki

[pingwin]

Thank you, this article is the solution.

[dsekots]

I fixed this problem (getting the "system failure exception during auth Remote Manager" etc error) by installing and configuring OpenSSH. I would always get the error when trying to view the Server Settings and Mail Queues areas of the Zimbra Administration controls.
You might think that the Zimbra folks could mention that the sshd daemon is required for the Admin console to work right, since it's not installed by default in Ubuntu, and they recommend certain distros of Ubuntu that don't come with sshd running.
But thanks to these forums, I got it resolved.