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Thread: ZCS 7 - Error when deleting a User Account

  1. #1
    cybersid is offline New Member
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    Default ZCS 7 - Error when deleting a User Account

    When deleting a User Account from the Web Admin i get the below error:

    Server error encountered Message: mailbox in maintenance mode: 3 Error code: mail.MAINTENANCE Method: [unknown] Details:soap:Receiver

    If i try to do the same from CLI, i get ERROR: mail.Maintenance (mailbox in maintenance mode: 3)

    If i check the account status from CLI i get that the response as account is Active.

    Thanks in Advance!
    Sid

  2. #2
    cybersid is offline New Member
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    I have stopped the Zimbra Services and started the same.

    Went to the Web Admin and i am now able to delete the user account. Do not know why i got the error in the first place.

  3. #3
    raj's Avatar
    raj
    raj is offline Moderator
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    your profile dont mention if you are using the NE version or not?
    If you are using the NE version..may be your account was getting Backed-up and during that time it was in "Maintanance" Mode.

    unless we have a bug on our hands..

    Raj
    i2k2 Networks
    Dedicated & Shared Zimbra Hosting Provider

  4. #4
    cybersid is offline New Member
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    I am using the OS Edition and there is no backup taking place.

    Sid

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    bothunter is offline New Member
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    I'm hitting this issue as well. Have you figured out how to fix this? I ended up resorting to just removing the LDAP entry for the user.

  6. #6
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    le_gache is offline Member
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    Default Only with FF 4

    I have the same issue, so I open a bug : Bug 59500 – Error when deleting an account when account in maintenance mode.

    But after a few testing, here are the result :

    - No error in CLI.

    - An error occurs only when deleting an account with admin interface with Firefox 4 (Windows XP) and then there is also an error in CLI.

    - No error with Firefox 3.6.16 (Windwos XP).

    With the accounts in error, my only solution is to kill them with an ldap client.

  7. #7
    bothunter is offline New Member
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    Update on this:

    I had a few corrupted databases. Somehow, a few tables were missing on the databases, and all of the affected users were on those databases. I repaired the tables and haven't seen this problem since.

  8. #8
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    How do you repair the databases ?

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