I have lots of clients who are used to using folders and for whom building and saving searches is just too complex for them to want to worry about. In fact, I'm starting to understand why so many of them are not liking zimbra; because the system defaults to 'conversation' mode and the interface is so complex that they become a little lost. 'Message' mode by default would have been a far better choice in my opinion.
My many clients fall into two distinct categories with regards to zimbra: they are either reasonably computer literate and love it; or they struggle with new concepts and they hate it. Personally, I wish that the zimbra UI scripts were a little leaner so that it would load quicker and act slicker, but I'm more interested in the operational benefits of the system as a whole than its interface weaknesses of complexity and lack of immediacy. I also very much appreciate the fact that the makers have released the OS version for free - what stars they are
