Results 1 to 4 of 4

Thread: Outlook deleting mail problem

  1. #1
    Labsy is offline Elite Member
    Join Date
    Nov 2009
    Location
    Ljubljana, Slovenia
    Posts
    268
    Rep Power
    5

    Default Outlook deleting mail problem

    Hi,

    I have many users on my Zimbra box, most of them using Outlook, verisons from 2003 to 2010. Today one of users was trying to free some space on his old computer by (stupidly!) deleting mail from Outlook 2003 on his old computer...but he realised the harsh truth after he logged into his NEW computer and saw, that mail is gone also from his new Outlook 2010.

    Ok, he called me and it took me some time to explain IMAP sync principle to him, but I promised to try to recover deleted items.

    Any idea if mail, deleted with Outlook 2003 can be somehow recovered? Maybe files are still on zimbra server, but where should I look?
    Trash is empty, of course.

    Ideas welcome.

  2. #2
    bdial's Avatar
    bdial is offline Moderator
    Join Date
    Jul 2007
    Location
    Baltimore
    Posts
    1,649
    Rep Power
    10

    Default

    did you enable the dumpster feature of v7? not sure if that appleis to mails deleted via imap or not

  3. #3
    Labsy is offline Elite Member
    Join Date
    Nov 2009
    Location
    Ljubljana, Slovenia
    Posts
    268
    Rep Power
    5

    Default

    No
    I did not recon this feature exists. But anyways...Outlook 2003/2007 delete mail directly, not using trash folder.

    Edit:
    On client's machine I copied Outlook.pst file, where mail is stored, and it was about 150 MB in size. Ok, I thought, some mail it must contain. So I did follow Microsoft's instructions how to restore deleted items (first edit in hex editor and zero out hex chunks from 7 to 13 in this .pst file, then run scanpst.exe against this file, and it will restore all items, existing and deleted ones).
    At first I thought it was sucess, because all deleted items, few thousands of them appeared in .pst file....but unfortunatelly only headers were restored. No mail bodies

    That's just for info if somebody else tries the same method.

    Edit 2:
    I solved the lost mail problem via Windows shadow copies. Restored IMAP .pst file on client machine dated 1 week ago and all deleted mail was there. Maybe it helps somebody.
    Last edited by Labsy; 02-20-2011 at 03:07 PM.

  4. #4
    tdslot is offline Active Member
    Join Date
    May 2010
    Posts
    46
    Rep Power
    4

    Default

    Hello,

    Yes, I also have this problem with Outlook 2007. Some ways outlook deletes outlook.pst file where is store Outbox folder. And delete other .pst files like archive.pst and so on...

    How to solve this problem?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 20
    Last Post: 03-18-2008, 05:37 AM
  2. Problem after change the Web mail client port number
    By eugeneewe in forum Installation
    Replies: 2
    Last Post: 07-19-2007, 06:27 PM
  3. Problem in Outlook 2003 with SMTPS
    By m.a.g. in forum Installation
    Replies: 6
    Last Post: 03-06-2007, 02:35 PM
  4. Problem sending mail from another account in Outlook
    By UTSCSE in forum Zimbra Connector for Outlook
    Replies: 4
    Last Post: 01-25-2007, 05:50 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •