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Thread: can't get access to server (pop, imap? web), but it works with smtp...

  1. #1
    chain is offline Intermediate Member
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    Default can't get access to server (pop, imap? web), but it works with smtp...

    Hi all. I've got strange situation. A little pre history:
    This weekend we had electricity outages. For long time. So UPS switched off the servers. Today on monday I'm late about half hour and other man in office restart both servers, switches and router with button to get the internet in office. And now:
    Internet works,
    DNS works,
    Mail server works (u can check it here intoDNS: mmsystems.ru - check DNS server and mail server health)
    It receive mail and can resent it to external hosts.
    BUT no one in office can't access mail, by pop, imap, web interface. And I can't access admin interface.
    We used zimbra about 2 years and this is first time we get the troubles.
    I tried to restart server checked logs but can't understand what's happened.
    Logs of server's start in attachment.
    Ubuntu 8.04, last 6 version of Zimbra.
    Some postfix warnings "not owned by root" as usual and new "zmmailboxdmgr[11993]: no manager process is running"
    25 port works:
    Code:
    # netstat -luntp | grep 25
    tcp        0      0 127.0.0.1:10025         0.0.0.0:*               LISTEN      19644/master    
    tcp        0      0 0.0.0.0:25              0.0.0.0:*               LISTEN      19644/master
    # netstat -luntp | grep 110
    # netstat -luntp | grep 7071
    so 110 and 7071 just clear.
    all ok with nslookup, hosts and external DNS..
    Tried to reinstall zimbra server also.
    Any ideas?
    Attached Files Attached Files

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Please update your forum profile with the output of the following command (do not post the output in this thread):

    Code:
    zmcontrol -v
    Quote Originally Posted by chain View Post
    all ok with nslookup, hosts and external DNS..
    What about your internal DNS server? You have this in the log file you've posted:

    Code:
    ;; Got SERVFAIL reply from 192.168.8.1, trying next server
    Server:		192.168.8.10
    Address:	192.168.8.10#53
    
    ** server can't find mail: NXDOMAIN
    
    root@mail:/etc# nslookup mail.pt.network
    Server:		192.168.8.10
    Address:	192.168.8.10#53
    
    ** server can't find mail.pt.network: NXDOMAIN
    
    root@mail:/etc# nslookup 192.168.8.10
    Server:		192.168.8.1
    Address:	192.168.8.1#53
    
    10.8.168.192.in-addr.arpa	name = mail.pt.network.
    Go to the Split DNS article and run all the commands in the 'Verify...' section to confirm your hosts file is correct and the LAN DNS settings.

    Quote Originally Posted by chain View Post
    Tried to reinstall zimbra server also.
    It's never a good idea doing that, you should resolve the problem first.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    chain is offline Intermediate Member
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    Thanx for quick reply. I'll update forum profile tomorrow.
    May be my story was not so clear, server worked about 2 years with the same settings, nothing was changed. But I'll sent u all outputs tomorrow.
    Thank u.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by chain View Post
    May be my story was not so clear, server worked about 2 years with the same settings,
    It was perfectly clear.

    Quote Originally Posted by chain View Post
    ....nothing was changed.
    That may be true but something is obviously different as you're getting no response to your nslookup commands.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    chain is offline Intermediate Member
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    Hi, again.
    That's from verify section:
    Code:
    dig mmsystems.ru mx
    
    ; <<>> DiG 9.4.2-P2.1 <<>> mmsystems.ru mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 3767
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 4
    
    ;; QUESTION SECTION:
    ;mmsystems.ru.			IN	MX
    
    ;; ANSWER SECTION:
    mmsystems.ru.		604800	IN	MX	10 mail.mmsystems.ru.
    
    ;; AUTHORITY SECTION:
    mmsystems.ru.		604800	IN	NS	ns8.nic.ru.
    mmsystems.ru.		604800	IN	NS	ns.mmsystems.ru.
    mmsystems.ru.		604800	IN	NS	ns4.nic.ru.
    
    ;; ADDITIONAL SECTION:
    mail.mmsystems.ru.	604800	IN	A	192.168.8.10
    ns.mmsystems.ru.	604800	IN	A	192.168.8.10
    ns4.nic.ru.		74916	IN	A	194.226.96.8
    ns8.nic.ru.		74916	IN	A	193.232.130.14
    
    ;; Query time: 0 msec
    ;; SERVER: 192.168.8.10#53(192.168.8.10)
    ;; WHEN: Tue Feb 15 14:23:10 2011
    ;; MSG SIZE  rcvd: 172
    Code:
    dig mmsystems.ru any
    
    ; <<>> DiG 9.4.2-P2.1 <<>> mmsystems.ru any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7267
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 4
    
    ;; QUESTION SECTION:
    ;mmsystems.ru.			IN	ANY
    
    ;; ANSWER SECTION:
    mmsystems.ru.		604800	IN	SOA	ns.paritet-invest.ru. admin.paritet-invest.ru. 2010102604 1500 600 2419200 3600
    mmsystems.ru.		604800	IN	NS	ns.mmsystems.ru.
    mmsystems.ru.		604800	IN	NS	ns4.nic.ru.
    mmsystems.ru.		604800	IN	NS	ns8.nic.ru.
    mmsystems.ru.		604800	IN	MX	10 mail.mmsystems.ru.
    mmsystems.ru.		604800	IN	A	192.168.8.10
    
    ;; ADDITIONAL SECTION:
    ns.mmsystems.ru.	604800	IN	A	192.168.8.10
    ns4.nic.ru.		74797	IN	A	194.226.96.8
    ns8.nic.ru.		74797	IN	A	193.232.130.14
    mail.mmsystems.ru.	604800	IN	A	192.168.8.10
    
    ;; Query time: 0 msec
    ;; SERVER: 192.168.8.10#53(192.168.8.10)
    ;; WHEN: Tue Feb 15 14:25:09 2011
    ;; MSG SIZE  rcvd: 248
    Code:
    host $(hostname)
    mail.pt.network has address 192.168.8.10
    Code:
    cat /etc/resolv.conf
    nameserver 192.168.8.10
    nameserver 192.168.8.1
    Code:
    cat /etc/hosts
    127.0.0.1 localhost
    192.168.8.10 mail.pt.network mail
    And after server starting I always receive 2 messageson my external mailbox:
    Code:
    mail zimbramon[8656]: 8656:err: Service status change: mmsystems.ru mailboxd changed from running to stopped
    Code:
    mail zimbramon[8656]: 8656:err: Service status change: mmsystems.ru mailbox changed from running to stopped

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by chain View Post
    Code:
    cat /etc/resolv.conf
    nameserver 192.168.8.10
    nameserver 192.168.8.1
    Unless both of those servers have exactly the same DNS records you should only have the DNS server IP address for the Zimbra server in there.

    Quote Originally Posted by chain View Post
    Code:
    cat /etc/hosts
    127.0.0.1 localhost
    192.168.8.10 mail.pt.network mail
    That hosts file is incorrect, check the Split DNS article for the correct format and required contents of the loopback IP line.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    chain is offline Intermediate Member
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    mail server is in thw windows active directory, so I need in that config. For sure I'll try to change it, but it worked about 2 years...
    It's more looks like something wrong with mailboxes:
    Code:
    Feb 15 15:26:05 mail zmmailboxdmgr[30434]: stale pid 27076 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Feb 15 15:26:05 mail zmmailboxdmgr[30434]: assuming no other instance is running
    Feb 15 15:26:05 mail zmmailboxdmgr[30434]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Feb 15 15:26:05 mail zmmailboxdmgr[30434]: assuming no other instance is running
    Feb 15 15:26:05 mail zmmailboxdmgr[30434]: no manager process is running
    Release 6.0.10_GA_2692.UBUNTU8 UBUNTU8 FOSS edition.

  8. #8
    chain is offline Intermediate Member
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    Code:
    ~$ cat /etc/resolv.conf
    nameserver 192.168.8.10
    ~$ cat /etc/hosts
    127.0.0.1 localhost.localdomain localhost
    192.168.8.10 mail.pt.network mail
    Release 6.0.10_GA_2692.UBUNTU8 UBUNTU8 FOSS edition.

  9. #9
    chain is offline Intermediate Member
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    any ideas? I can start mailbox service manually, but it stop in about a minute. May be some advices about full logs. For now I can see it's "up" and "down" messages. That's all..
    Last edited by chain; 02-16-2011 at 04:27 AM.
    Release 6.0.10_GA_2692.UBUNTU8 UBUNTU8 FOSS edition.

  10. #10
    chain is offline Intermediate Member
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    So, as I thought the problem was not in DNS and hosts files. The problem - with database. Because I can start server with new installation. So as I did backup, can u tell me about instruments to check the database and repare it?
    Last edited by chain; 02-16-2011 at 08:47 AM.
    Release 6.0.10_GA_2692.UBUNTU8 UBUNTU8 FOSS edition.

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