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Thread: Cannot connect to "https://xyz.com/service/soap/".

  1. #1
    mikob is offline New Member
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    Angry Cannot connect to "https://xyz.com/service/soap/".

    Hi,

    I have a configuration problem. I use this Zimbra open source version for try:
    Release 7.0.0_GA_3077.UBUNTU10_64 UBUNTU10_64 FOSS edition.
    When I 'd like to login Zimbra Desktop by IMAP over SSL, I get an error message.
    "Cannot connect to "https://xyz.com/service/soap/". Please check host/port and network connectivity."
    Some port I opened on my Linux server (443, 143, 7071, 7070 and more).

    Please, help me!

    Thx.

    Barna

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mikob View Post
    I have a configuration problem. I use this Zimbra open source version for try:
    Release 7.0.0_GA_3077.UBUNTU10_64 UBUNTU10_64 FOSS edition.
    When I 'd like to login Zimbra Desktop by IMAP over SSL, I get an error message.
    "Cannot connect to "https://xyz.com/service/soap/". Please check host/port and network connectivity."
    Some port I opened on my Linux server (443, 143, 7071, 7070 and more).
    Have you searched the forums for the answer (it is there)? Have you set-up a Split DNS on your LAN? You need one if you're behind a firewall or NAT router.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    mikob is offline New Member
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    Yes, I searched the forums for the answer. I tested my IMAP connection on SSL on the LAN and WAN. My problem has both directions. The connection do not established into LAN.

    I searched answer my problem on the web. I found some same problem without solution.

    I use router and firewall integrated with router in my test environment. I opened 443 port.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mikob View Post
    Yes, I searched the forums for the answer. I tested my IMAP connection on SSL on the LAN and WAN. My problem has both directions. The connection do not established into LAN.

    I searched answer my problem on the web. I found some same problem without solution.
    Then the answer will be all over these forums.

    Quote Originally Posted by mikob View Post
    I use router and firewall integrated with router in my test environment. I opened 443 port.
    You didn't answer my question about the Split DNS.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    mikob is offline New Member
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    No, I didn't configure Split DNS.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mikob View Post
    No, I didn't configure Split DNS.
    As I mentioned in my first reply to you:

    Quote Originally Posted by phoenix View Post
    You need one if you're behind a firewall or NAT router.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    mikob is offline New Member
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    Hi Bill,

    I installed a Zimbra Desktop to the server. I met same problem. I think, DNS not relevant on the local enviroment. I tried setup ZD with private IP address. The problem same as before.

    Thx.

    Barna

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mikob View Post
    I think, DNS not relevant on the local enviroment.
    Yes, it is but if you choose not to believe me then just search the forums for details of why it's important and take a look at the Quick Start Installation Guide about DNS records.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    maggikr is offline Junior Member
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    Default Zimbra Desktop can not access Zimbra soap service.

    Hi, I have the same problem, but in my case Im not natting or behind seperate firewall.
    The server has a public Ip and iptables as firewall.
    These ports are open: 22,25,80,110,389,443,465,993,995,143,7071,7025,707 0,10000
    The server is working fine if I log into the web interface and with Zimbra Desktop through IMAP.
    If I try to connect the Zimbra Desktop to the server as a Zimbra Account Type
    I get Error: "Cannot connect to "https://myserver/service/soap/". Please check host/port and network connectivity"
    Do I need to use this Split DNS on my setup as well ?
    I have this setup: Release 7.0.0_GA_3077.UBUNTU10_64 UBUNTU10_64 FOSS edition.

    Update: 02-25-2011
    Problem solved :
    Standard setup of Zimbra is serving Zimbra desktop and web logon on port 80, non secure.
    By running "su - zimbra zmtlsctl https" and restart the server, I enabled communication throu port 443. Both for Zimbra Desktop as well for web access.

    Regards.
    Maggi.
    Last edited by maggikr; 02-25-2011 at 06:14 AM.

  10. #10
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by maggikr View Post
    Hi, I have the same problem, but in my case Im not natting or behind seperate firewall.
    You don't need to be behind a separate firewall, just behind a firewall and you are. I'd suggest you look at Split DNS. Look at the log files first and see what errors there are.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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