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Thread: Reading Pane Keeps Resetting

  1. #1
    amnesia is offline Senior Member
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    Default Reading Pane Keeps Resetting

    Running latest ZCS on Ubuntu 10.04.2 LTS, for some reason the reading pane view setting does not "stick" for any of our users. Most of them prefer it on the right, but every time they login it's reset to the bottom.

    Interestingly enough, we have another server with the same version of Zimbra on Debian 5 and the setting works fine.

    Has anyone run into this and knows how to fix it?

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by amnesia View Post
    Running latest ZCS on Ubuntu 10.04.2 LTS,
    The 'latest' version of Zimbra is ZCS 7, is that what you're running?

    Quote Originally Posted by amnesia View Post
    ... for some reason the reading pane view setting does not "stick" for any of our users. Most of them prefer it on the right, but every time they login it's reset to the bottom.
    Does this always happen for these users? Which browser is it and does the same thing happen if they use another browser? Have them remove the cookies from their browser and try again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    mavlenko is offline Active Member
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    I think this the same problem like to disable preference tab. If it's disabled - users can toggle reading pane but it didn't saved after relogin, if it's enabled - reading pane saved in it's place after relogin.

  4. #4
    amnesia is offline Senior Member
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    Quote Originally Posted by phoenix View Post
    The 'latest' version of Zimbra is ZCS 7, is that what you're running?
    Oops! Sorry, didn't realize there was a new release (I usually depend on the upgrade notification emails), I am on 6.0.10.

    Quote Originally Posted by phoenix View Post
    Does this always happen for these users? Which browser is it and does the same thing happen if they use another browser? Have them remove the cookies from their browser and try again.
    It is any user, any browser - we have tried IE, FF, Opera and Chrome. Clearing cookies does not help.

  5. #5
    amnesia is offline Senior Member
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    Quote Originally Posted by mavlenko View Post
    I think this the same problem like to disable preference tab. If it's disabled - users can toggle reading pane but it didn't saved after relogin, if it's enabled - reading pane saved in it's place after relogin.
    I don't have the preference tab disabled for any users though.

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