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Thread: Zimbra reject email

  1. #1
    acidotherwise is offline New Member
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    Default Zimbra reject email

    Hello my name is rodrigo I have a client who uses a Linux server with zimbra installed and everything is ok but some domains that send the messages to them are not able to send it to the boss looks like the email that was sent from my domain but customer they do not receive the email, can someone help me

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    You should update your forum profile with the output of the following command (do not post the output in this thread):

    Code:
    zmcontrol -v
    Quote Originally Posted by acidotherwise View Post
    Hello my name is rodrigo I have a client who uses a Linux server with zimbra installed and everything is ok but some domains that send the messages to them are not able to send it to the boss looks like the email that was sent from my domain but customer they do not receive the email, can someone help me
    You need to give details about this server, whether it's a new install or an upgrade and how long this problem has been happening. Also, look in the log files for errors and see whether the sending server is making a connection and whether the mail arrives in Zimbra.
    Last edited by phoenix; 01-31-2011 at 10:08 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    acidotherwise is offline New Member
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    ok, let's go then this server is a time in the air and apparently is working normal sends and receives mail, only some domains can not send email to him. Monitoring emails the client realized that he receives email but give forth since he does not know what to put down the log that the client sent me


    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) Passed CLEAN, LOCAL [192.168.0.180] [192.168.0.180] <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz.com.br>, Message-ID
    : <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAA7s mSpWaHqk+ND5wr6jjC/sKAAAAQAAAAxwFSNJmLpEi1/znQTczh8QEAAAAA@agrolatina.com.br>, mail_id: akEz8xxf8CSo, Hits: 3.172, size: 4337,
    queued_as: D420AC34003, 207 ms
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) FWD via SMTP: <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz.com.br>,BODY=7BIT 250 2.6.0 Ok, id=10154-03, from MTA([12
    7.0.0.1]:10025): 250 2.0.0 Ok: queued as D420AC34003
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) Checking: akEz8xxf8CSo [192.168.0.180] <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz.com.br>
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20110127T160811-10154: <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz
    .com.br> SIZE=4338 Received: from ns1.agrolatina.com.br ([127.0.0.1]) by localhost (ns1.agrolatina.com.br [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <nfe@zschimmer-sch
    warz.com.br>; Thu, 27 Jan 2011 16:12:15 -0200 (BRST)
    root@ns1:~# tac /var/log/messages | egrep --color "zschimmer-schwarz.com.br" | more
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) Passed CLEAN, LOCAL [192.168.0.180] [192.168.0.180] <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz.com.br>, Message-ID
    : <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAA7s mSpWaHqk+ND5wr6jjC/sKAAAAQAAAAxwFSNJmLpEi1/znQTczh8QEAAAAA@agrolatina.com.br>, mail_id: akEz8xxf8CSo, Hits: 3.172, size: 4337,
    queued_as: D420AC34003, 207 ms
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) FWD via SMTP: <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz.com.br>,BODY=7BIT 250 2.6.0 Ok, id=10154-03, from MTA([12
    7.0.0.1]:10025): 250 2.0.0 Ok: queued as D420AC34003
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) Checking: akEz8xxf8CSo [192.168.0.180] <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz.com.br>
    Jan 27 16:12:15 ns1 amavis[10154]: (10154-03) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20110127T160811-10154: <nfe-agrolatina@agrolatina.com.br> -> <nfe@zschimmer-schwarz
    .com.br> SIZE=4338 Received: from ns1.agrolatina.com.br ([127.0.0.1]) by localhost (ns1.agrolatina.com.br [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <nfe@zschimmer-sch
    warz.com.br>; Thu, 27 Jan 2011 16:12:15 -0200 (BRST)

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    You didn't answer the rest of my questions, namely:
    You need to give details about this server, whether it's a new install or an upgrade and how long this problem has been happening.
    The details you've posted from the log only show that an email has been received at the server and not whether it's been delivered to a mailbox. You should see details in the log telling you that it's been delivered to a mailbox (or not), do you see them?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    acidotherwise is offline New Member
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    ok, I just do not know where I see it in the logs because they do not have much experience with zimbra, and it is a facility that is already running a long time and a few weeks ago that the client noticed it

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