Problem Uploading or Attaching Files

[dhollingworth]

Hi

We are using Zimbra 6.0.5 CE on Debian 5. One of our users (OK, me!) is having a problem uploading files of a moderate size to a Briefcase or attaching them to emails. I'm using the web client in AJAX mode and have tried many different browsers / versions.

Files less than 100Kb in size seem to work OK; but files of 500Kb never upload / attach. If I try to upload a 497Kb file to a Briefcase I get this error message in the mailbox.log file:

2011-01-10 12:31:07,949 INFO  [btpool0-4314://zimbra.dba.ie/service/upload?fmt=e
xtended] [name=dhollingworth@dba.ie;mid=14;ip=83.70.138.185;ua=Mozilla/5.0 (Wind
ows NT 6.1;; rv:2.0b8) Gecko/20100101 Firefox/4.0b8;] FileUploadServlet - File u
pload failed
org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing o
f multipart/form-data request failed. timeout
        at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadB
ase.java:367)
        at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(
ServletFileUpload.java:126)
        at com.zimbra.cs.service.FileUploadServlet.handleMultipartUpload(FileUpl
oadServlet.java:403)
        at com.zimbra.cs.service.FileUploadServlet.doPost(FileUploadServlet.java
:385)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511
)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Servlet
Handler.java:1166)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:7
9)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Servlet
Handler.java:1157)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(Servlet
Handler.java:1157)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:3
88)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.jav
a:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:1
82)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:7
65)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHand
lerCollection.java:230)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.
java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:1
52)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandle
r.java:230)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:1
52)
        at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:1
52)
        at org.mortbay.jetty.Server.handle(Server.java:326)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:54
3)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnectio
n.java:939)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.ja
va:409)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool
.java:451)
Caused by: org.mortbay.jetty.EofException: timeout
        at org.mortbay.jetty.HttpParser$Input.blockForContent(HttpParser.java:11
72)
        at org.mortbay.jetty.HttpParser$Input.read(HttpParser.java:1122)
        at org.apache.commons.fileupload.MultipartStream$ItemInputStream.makeAva
ilable(MultipartStream.java:977)
        at org.apache.commons.fileupload.MultipartStream$ItemInputStream.read(Mu
ltipartStream.java:887)
        at java.io.InputStream.read(InputStream.java:85)
        at org.apache.commons.fileupload.util.Streams.copy(Streams.java:94)
        at org.apache.commons.fileupload.util.Streams.copy(Streams.java:64)
        at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadB
ase.java:362)
        ... 33 more

I've found a similar error message described for Tomcat servers where the solution seems to be to set disableUploadTimeout to false. However I can't for the life of me find this configuration variable under the Zimbra installation.

Is there a way to configure this in Zimbra?

Regards

David