[SOLVED] Error opening mail queu admin console

[jayel]

Hello,

When I click on the mail queu I get following error (see attachment)

Hope somebody can help me?

Greets,

John

[phoenix]

When I click on the mail queu I get following error (see attachment)

Posting an image with an error message in your post isn't necessarily the best thing to do, you should look through the log files when you have a problem to see what is the exact error message. When you've done that you should search the forums to see if the question has already been answered, in this case it has.

Have you looked at your certificate to see if it's expired? Have you changed the ssh port to something other than 22? Is your DNS working correctly? Is your hosts file valid? Is this an upgrade or a new install of Zimbra? Is it a self-signed certificate or a commercial one.

[jayel]

Hallo,

Sorry about the screenshot.
As for the question you asked.
It is a upgrade.

I think it started when we upgrade from 5 to 6.

When I look at zimbra.log there is nothing unusual.
I have never had to deal with certificates?
When I click on certificates I also get an error !

greets,

John

[phoenix]

Sorry about the screenshot.
As for the question you asked.
It is a upgrade.

I think it started when we upgrade from 5 to 6.

Which exact version was your version 5 installation?

When I look at zimbra.log there is nothing unusual.

You should have seen the error messages that relate to your queue problem.

I have never had to deal with certificates?
When I click on certificates I also get an error !

You didn't really answer all the questions I asked, they also will help in diagnosing the problem. I suggest you go to the wiki article on certificates and see if they're still valid, if they're not regenerate them.

[fyd]

Adding to what Bill said. John, can you check these?

su - zimbra
zmprov gs `zmhostname` zimbraRemoteManagementPort

this port should be the same as your ssh port configured in your server server ( check 'netstat -lpn | grep ssh' as root to see that port)

[fyd]

system failure: exception during auth {Remote Manager:mail.robotronic.be->zimbra@mail.robotronic.be:22}

This is what you should look into. The queue and certifcate info requests fail when zimbra queries port 22 (ssh) for the result. It is probably not the port that you have opened in server for ssh.
I had to come across the exact same issue of port mismatch after an upgrade, and corrected it by setting the right ssh port with

# su - zimbra
$ zmprov ms `zmhostname` zimbraRemoteManagementPort <ssh port>
$ zmsshkeygen
$ zmupdateauthkeys

[jayel]

thanks.

I checked my port settings and everything is ok :

zimbra@mail:/root$ zmprov gs `zmhostname` zimbraRemoteManagementPort
# name mail.robotronic.be
zimbraRemoteManagementPort: 22

 netstat -lpn | grep ssh
tcp6       0      0 :::22                   :::*                    LISTEN      4188/sshd

22? Am I right?

John

[jayel]

@Phoenix,

I checked my zimbra.log again but nothing unussual when I get the error in the admin console.
No additional entries in the log file, ... no errors.

greets,

John

[fyd]

thanks.

I checked my port settings and everything is ok :

zimbra@mail:/root$ zmprov gs `zmhostname` zimbraRemoteManagementPort
# name mail.robotronic.be
zimbraRemoteManagementPort: 22

 netstat -lpn | grep ssh
tcp6       0      0 :::22                   :::*                    LISTEN      4188/sshd

22? Am I right?
John

That part looks good. Did you do an zmsshkeygen and zmupdateauthkeys as zimbra user? Won't break anything. And we can see if that helps.

[fyd]

Check this post