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Thread: How To Troubleshoot Missing E-Mail?

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    thunder04 is offline Special Member
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    Default How To Troubleshoot Missing E-Mail?

    I just had a user report that most of the e-mail in their inbox disappeared. I have no clue where to begin to troubleshoot this. I had them check all of their folders to see if they somehow moved the e-mail into another folder by accident (including trash), but that doesn't seem to be the case.

    What are some tips/tricks to troubleshooting an event like this?

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    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by thunder04 View Post
    I just had a user report that most of the e-mail in their inbox disappeared. I have no clue where to begin to troubleshoot this. I had them check all of their folders to see if they somehow moved the e-mail into another folder by accident (including trash), but that doesn't seem to be the case.

    What are some tips/tricks to troubleshooting an event like this?
    Have you tried re-indexing the user mailbox?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    thunder04 is offline Special Member
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    I did. Re-indexing completes almost instantaneously and doesn't resolve the problem.

    Would anything like this show up in a log somewhere?

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    jonallport is offline Special Member
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    Has their quota usage gone down?
    If they know the sender/subject of one of the 'missing' messages then see if it comes up in a search (including Trash & Junk)

    I had a user who dragged/dropped the entire contents of his Inbox into another folder without realising it.

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