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Thread: Cannot add external account

  1. #1
    Saturdays is offline Advanced Member
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    Default Cannot add external account

    Hi,

    I am not able to add external account in my account, getting the error:

    Error: SSL peer shut down incorrectly
    Note: If you continue to save, account will be marked inactive.
    Press Cancel to return to editing accounts.

    I have the following error in my mailbox log.

    2010-12-16 10:00:06,142 WARN [btpool0-33264] [] log - javax.net.ssl.SSLException: Received fatal alert: certificate_expired

    I have checked the SSL cert and its not expired.

    please help.

  2. #2
    Saturdays is offline Advanced Member
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    Am getting this error when SSL is used for IMAP connection.

    New External Account Failed
    Error: connect timed out

  3. #3
    gvillari is offline Trained Alumni
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    Hi,

    you have to set the attribute 'javamail_pop3_enable_starttls' to false in /opt/zimbra/conf/localconfig.xml.

  4. #4
    gvillari is offline Trained Alumni
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    sorry,

    the attribute to set to false is 'javamail_imap_enable_starttls' if you choose to add an external IMAP account.

    Regards

  5. #5
    Saturdays is offline Advanced Member
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    Quote Originally Posted by gvillari View Post
    sorry,

    the attribute to set to false is 'javamail_imap_enable_starttls' if you choose to add an external IMAP account.

    Regards
    thnx, I will try this out.

  6. #6
    fyd
    fyd is offline Elite Member
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    that would solve it I guess .. but I am struck with this ..

    Error: Could not determine server
    Is there anything I should do to pass through? I am able to telnet the destination. Tried adding it to zimbraProxyAllowedDomains in COS, but with no luck.

    this is all I could get from ~/mailbox.log which is usual i guess

    -------
    2010-12-17 16:51:12,975 INFO [btpool0-0://zmhostname/service/soap/TestDataSourceRequest] [name=xxxxxx@xxxxx;mid=1;ip=xxxxxxx;ua=ZimbraWebCli ent - FF3.0 (Linux)/6.0.9_GA_2687;] datasource - Testing: DataSource: { id=TestId, type=imap, isEnabled=false, name=Test, host=mail.xxx.com, port=143, connectionType=cleartext, username=xxxxxx@xxxxxx, folderId=-1 }
    2010-12-17 16:51:16,126 WARN [btpool0-0://zmhostname/service/soap/TestDataSourceRequest] [name=xxxx@xxxx;mid=1;ip=xxxxx;ua=ZimbraWebClient - FF3.0 (Linux)/6.0.9_GA_2687;] datasource - Test failed: DataSource: { id=TestId, type=imap, isEnabled=false, name=Test, host=xxxxxxxx, port=143, connectionType=cleartext, username=xxxxxxxxxxx, folderId=-1 }
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=TestId, type=imap, isEnabled=false, name=Test, host=xxxxxxxx, port=143, connectionType=cleartext, username=xxxxxxxxxx, folderId=-1 }
    ----------

  7. #7
    Saturdays is offline Advanced Member
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    Quote Originally Posted by gvillari View Post
    sorry,

    the attribute to set to false is 'javamail_imap_enable_starttls' if you choose to add an external IMAP account.

    Regards
    that didn't work out

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