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Thread: admin console page - doesnt load

  1. #1
    berjos is offline Intermediate Member
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    Default admin console page - doesnt load

    Hi

    Been trying to find a soultion to this in the forums, but havent had any sucsess.

    This is a problem that comes every now and then. Admin page wont load, only shows blank screen. Have tried from different machines, without proxy, and different browsers. But they all give the same result.. Everthing works as normal for the users. Meaning they can log inn etc..

    The problem goes away when i reboot the server, but i dont want to do that to often.. I find a error in mailbox.log , there dosent seem to be any other errors , at least not in the logs i have checked.

    Anyone have any clue whats causing this ?

    tail -f /opt/zimbra/log/mailbox.log shows :


    2010-12-13 14:49:13,239 ERROR [btpool0-12://mail.domain.no:7071/zimbraAdmin/res/I18nMsg,AjxMsg,ZMsg,ZaMsg,AjxKeys.js.zgz?v=1008200 55815&skin=beach] [] log - /zimbraAdmin/res/I18nMsg,AjxMsg,ZMsg,ZaMsg,AjxKeys.js.zgz
    java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
    at java.util.Properties.loadConvert(Properties.java:5 52)
    at java.util.Properties.load0(Properties.java:375)
    at java.util.Properties.load(Properties.java:325)
    at com.zimbra.kabuki.servlets.Props2Js.convert(Props2 Js.java:111)
    at com.zimbra.kabuki.servlets.Props2JsServlet.load(Pr ops2JsServlet.java:298)
    at com.zimbra.kabuki.servlets.Props2JsServlet.getBuff er(Props2JsServlet.java:278)
    at com.zimbra.kabuki.servlets.Props2JsServlet.doGet(P rops2JsServlet.java:142)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:241)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:924)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:547)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Malformed \uxxxx encoding.2010-12-13 14:50:04,331 INFO [btpool0-19://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap

  2. #2
    berjos is offline Intermediate Member
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    Default

    Anyone have any ideas ? its getting pretty anoying.. :/

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Location
    Vannes, France
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    Default

    Quote Originally Posted by berjos View Post
    Anyone have any ideas ? its getting pretty anoying.. :/
    Take a look at this bug report and see if the language problems apply to you. If it's not a language problem then provide some errors by following the steps in comment #9 of that report.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    berjos is offline Intermediate Member
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    When the error accure , The log inn page/box dosent show at all, so that seems a bit different from the bug report.

    But it might be language problems after all, as the main language is in norwegian. Admin page shows in english still.

    I will post the firebug information next time the error happens, i just restarted the server, so will work for a while now.

  5. #5
    berjos is offline Intermediate Member
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    Error report from firebug :

    AjxMsg is not defined
    [Break On This Error] AjxStringUtil.MSG_SEP_RE = new RegExp(....forwardedMessage + ")\\s*--+", "i");
    AjxStr...0055815 (line 777)
    I18nMsg is not defined
    [Break On This Error] I18nMsg.formatDateShort, I18nMsg.formatDateMedium,
    AjxTex...0055815 (line 582)
    AjxDateFormat.WeekdaySegment.WEEKDAYS is undefined
    [Break On This Error] AjxDateUtil.WEEKDAY_SHORT = AjxDateFor...egment.WEEKDAYS[AjxDateFormat.SHORT];
    AjxDat...0055815 (line 34)
    AjxMsg is not defined
    [Break On This Error] {id:"numTotal", ref:"numTotal", type:_NUMBER_},
    ZaXPro...0055815 (line 82)
    AjxMsg is not defined
    [Break On This Error] XModel.registerErrorMessage("valueIsRequired", AjxMsg.valueIsRequired);
    XModel...0055815 (line 190)
    I18nMsg is not defined
    [Break On This Error] {value:1, label:I18nMsg.monthJanMedium},
    XFormI...0055815 (line 3719)
    ZaMsg is not defined
    [Break On This Error] ZaModel.SEND_READ_RECEPIT_CHOICES = [{...abel:ZaMsg.SEND_READ_RECEIPT_ALWAYS},
    ZaMode...0055815 (line 64)
    ZaMsg is not defined
    [Break On This Error] ZaItem._ATTR[ZaItem.A_zimbraId] = ZaMsg.attrDesc_zimbraId;
    ZaItem...0055815 (line 58)
    ZaModel.getTimeChoices is not a function
    [Break On This Error] {type:_OSELECT1_, ref:".", labelLocat..._, choices: ZaModel.getTimeChoices(),
    Lifeti...0055815 (line 82)
    ZaMsg is not defined
    [Break On This Error] ZaSettings.ALL_UI_COMPONENTS.push({ va...el: ZaMsg.UI_Comp_AccountListView });
    ZaSett...0055815 (line 298)
    ZaMsg is not defined
    [Break On This Error] new DwtDialog_ButtonDescriptor (ZaMsg...e_tab_delete, DwtDialog.ALIGN_RIGHT);
    ZaMsgD...0055815 (line 37)
    ZaMsg is not defined
    [Break On This Error] {value:"!",label:ZaMsg.mandatory},
    ZaZiml...0055815 (line 7)
    _STRING_ is not defined
    [Break On This Error] Cos_String_XModelItem.prototype.dataType = _STRING_;
    Super_...0055815 (line 25)
    Dwt_Button_XFormItem is not defined
    [Break On This Error] XFormItemFactory.createItemType("_MENU...ton_XForm Item, Dwt_Button_XFormItem);
    MenuBu...0055815 (line 23)
    WidgetAdaptor_XFormItem is not defined
    [Break On This Error] AutoCompleteList_XFormItem, WidgetAdaptor_XFormItem);
    AutoCo...0055815 (line 24)
    _NUMBER_ is not defined
    [Break On This Error] {id:"numTotal", ref:"numTotal", type:_NUMBER_},
    ZaXPro...0055815 (line 82)
    POST https://mail.domain.no:7071/service/...p/BatchRequest
    POST https://mail.domain.no:7071/service/...p/BatchRequest

    200 OK
    101ms
    AjxRpc...0055815 (line 133)
    _STRING_ is not defined
    [Break On This Error] toolTipContent:ZaMsg.tt_StartTypingDomainName,
    EmailA...0055815 (line 121)
    ZaItem.ObjectModifiers is undefined
    [Break On This Error] ZaItem.ObjectModifiers["ZaAccount"] = [];
    ZaAcco...0055815 (line 38)
    ZaItem.ObjectModifiers is undefined
    [Break On This Error] ZaItem.ObjectModifiers["ZaDistributionList"] = [] ;
    ZaDist...0055815 (line 44)
    this._init is not a function
    [Break On This Error] this._init();
    ZaAcco...0055815 (line 27)
    ZaMsg is not defined
    [Break On This Error] ZaItem._ATTR[ZaAlias.A_targetAccount] = ZaMsg.attrDesc_aliasFor;
    ZaAlia...0055815 (line 35)
    ZaMsg is not defined
    [Break On This Error] {value: ZaCos.A_zimbraFeatureMailE...ZaMsg.NAD_zimbraFeatu reMailEnabled },
    ZaCos....0055815 (line 199)
    ZaMsg is not defined
    [Break On This Error] ZaDomain.ACLLabels = {r:ZaMsg.ACL_R, w...ACL_A, d:ZaMsg.ACL_D, x:ZaMsg.ACL_X};
    ZaDoma...0055815 (line 57)
    _STRING_ is not defined
    [Break On This Error] {id:ZaSearch.A_query, type:_STRING_},
    ZaSear...0055815 (line 607)
    ZaMsg is not defined
    [Break On This Error] ZaServer.volumeTypeChoices = new XForm...VM_VOLUME_Index}, XFormChoices.HASH);
    ZaServ...0055815 (line 320)
    _STRING_ is not defined
    [Break On This Error] { id:ZaZimlet.A_name, ref:ZaZimlet.A_name, type: _STRING_ },
    ZaZiml...0055815 (line 258)
    Number_XModelItem is not defined
    [Break On This Error] XModelItemFactory.createItemType("_LIF...Number_XF ormItem, Number_XModelItem);
    ZaGlob...0055815 (line 291)
    ZaMsg is not defined
    [Break On This Error] ZaMTA.SCANNER_STATUS_CHOICES = [{value...S_IDLE, label:ZaMsg.PQ_ScannerIdle},
    ZaMTA....0055815 (line 42)
    _STRING_ is not defined
    [Break On This Error] {refeleteAcctsPgrsDlg._STATUS, type:_STRING_},
    Delete...0055815 (line 56)
    _STRING_ is not defined
    [Break On This Error] {id:ZaItem.A_zimbraId, type:_STRING_, ref:"attrs/"+ZaItem.A_zimbraId},
    ZaFlus...0055815 (line 40)
    ZaMsg is not defined
    [Break On This Error] emptyText:ZaMsg.enterSearchTerm,
    AddrAC...0055815 (line 56)
    ZaMsg is not defined
    [Break On This Error] ZaMTAXFormView.tabChoices = new XFormC..._tab1, label:ZaMsg.PQV_Tab_Deferred},
    ZaMTAX...0055815 (line 43)
    ZaMsg is not defined
    [Break On This Error] ZaMTAActionDialog.ANSWER_CHOICES = [{v...D_SET, label:ZaMsg.PQ_FILTERED_SET}];
    ZaMTAA...0055815 (line 44)
    _LIST_ is not defined
    [Break On This Error] {id:ZaAccount.A2_directMemberList, t..."/" + ZaAccount.A2_directMemberList},
    ZaAcco...0055815 (line 40)
    ZaMsg is not defined
    [Break On This Error] toolTipContent:ZaMsg.tt_StartTypingDomainName,
    EmailA...0055815 (line 121)
    POST https://mail.domain.no:7071/service/...p/BatchRequest
    POST https://mail.domain.no:7071/service/...p/BatchRequest

    200 OK
    54ms
    AjxRpc...0055815 (line 133)

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