postqueue: fatal: Queue report unavailable - mail system is down

[phantom21]

When I restarted zimbra after installing the license I got this message in the mail.

I checked the zmcontrol status and everything says it's running.

I went into the logs and there are no indications of problems.

I checked a previous person's support questions with this error, but nothing there helped.

I need a clue. Can anyone help?


Thanks,

Mark

[phoenix]

Please update your forum profile with the output of the following command (do not post the output in this thread):

zmcontrol -v

When I restarted zimbra after installing the license I got this message in the mail.

I checked the zmcontrol status and everything says it's running.

I went into the logs and there are no indications of problems.

I checked a previous person's support questions with this error, but nothing there helped.

I need a clue. Can anyone help?

The usual reasons are in the forums (which of these have you tried?) and it's caused by certificate problems: site:zimbra.com +"postqueue: fatal: Queue report unavailable" - Yahoo! Search Results

What exactly did you do the install the licence? Did you get any errors )apart from the email) during the restart? Are your certificates up to date and valid?

[phantom21]

Release 6.0.9_GA_2686.RHEL4_64_20101115224447 CentOS5_64 NETWORK edition.

[phoenix]

Release 6.0.9_GA_2686.RHEL4_64_20101115224447 CentOS5_64 NETWORK edition.

That needs to go in your forum profile as I asked earlier otherwise we have to keep asking "which version....'"when you post. Do you have answers to my other questions?

[phantom21]

Placed the result of zmcontrol -v on my profile.

I installed the license via zmlicense -i, and it came back no error. I then checked with zmlicense -c and it said it was OK.

The certificates should be up to date, but I don't know how to check that.

Mark

[phantom21]

The problem may have something to do with ldap.

I did a tail -n40 on /var/spool/mail/zimbra and this is what I got -

To: zimbra@mail2
Subject: Cron <zimbra@mail2> /opt/zimbra/libexec/zmstatuslog
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/opt/zimbra>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=zimbra>
X-Cron-Env: <USER=zimbra>
Message-Id: <E1PNKAJ-0005AT-00@mail2>
Sender: CronDaemon <zimbra@mail2>
Date: Tue, 30 Nov 2010 01:58:23 -0500

Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.

From zimbra@mail2 Tue Nov 30 02:50:11 2010
Return-path: <zimbra@mail2>
Envelope-to: zimbra@mail2
Delivery-date: Tue, 30 Nov 2010 02:50:11 -0500
Received: from zimbra by mail2 with local (Exim 4.63)
(envelope-from <zimbra@mail2>)
id 1PNKyZ-0002Rc-Ja
for zimbra@mail2; Tue, 30 Nov 2010 02:50:11 -0500
From: root@mail2 (Cron Daemon)
To: zimbra@mail2
Subject: Cron <zimbra@mail2> /opt/zimbra/libexec/zmqueuelog
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/opt/zimbra>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=zimbra>
X-Cron-Env: <USER=zimbra>
Message-Id: <E1PNKyZ-0002Rc-Ja@mail2>
Sender: CronDaemon <zimbra@mail2>
Date: Tue, 30 Nov 2010 02:50:11 -0500

postqueue: fatal: Queue report unavailable - mail system is down


--------------------------------------
Note the unable to to determine enabled services from ldap, that it's reading from cache.

I don't know how to fix this.

Mark

[iway]

Have you checked for correct /etc/hosts file and DNS settings?

[phantom21]

Yes.

Hosts file:
127.0.0.1 localhost.localdomain localhost
::1 localhost6.localdomain6 localhost6
207.192.75.62 mailgate.jvnla.com mailgate

# next line added by MSH 11/29/09
192.168.0.17 mail3.jvnla.com mail3


resolv.conf:
search mail3.jvnla.com
nameserver 4.2.2.1


Note, these files remain unchanged from prior to the zimbra update from 6.0.4 OSE to the 6.0.9 NETWORD edition. And everything was working prior to the update.

Mark

[phantom21]

So, no one has an answer for this?