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Thread: postqueue: fatal: Queue report unavailable - mail system is down

  1. #1
    phantom21 is offline Active Member
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    Default postqueue: fatal: Queue report unavailable - mail system is down

    When I restarted zimbra after installing the license I got this message in the mail.

    I checked the zmcontrol status and everything says it's running.

    I went into the logs and there are no indications of problems.

    I checked a previous person's support questions with this error, but nothing there helped.

    I need a clue. Can anyone help?


    Thanks,

    Mark

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Please update your forum profile with the output of the following command (do not post the output in this thread):

    Code:
    zmcontrol -v
    Quote Originally Posted by phantom21 View Post
    When I restarted zimbra after installing the license I got this message in the mail.

    I checked the zmcontrol status and everything says it's running.

    I went into the logs and there are no indications of problems.

    I checked a previous person's support questions with this error, but nothing there helped.

    I need a clue. Can anyone help?
    The usual reasons are in the forums (which of these have you tried?) and it's caused by certificate problems: site:zimbra.com +"postqueue: fatal: Queue report unavailable" - Yahoo! Search Results

    What exactly did you do the install the licence? Did you get any errors )apart from the email) during the restart? Are your certificates up to date and valid?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    phantom21 is offline Active Member
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    Release 6.0.9_GA_2686.RHEL4_64_20101115224447 CentOS5_64 NETWORK edition.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by phantom21 View Post
    Release 6.0.9_GA_2686.RHEL4_64_20101115224447 CentOS5_64 NETWORK edition.
    That needs to go in your forum profile as I asked earlier otherwise we have to keep asking "which version....'"when you post. Do you have answers to my other questions?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    phantom21 is offline Active Member
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    Placed the result of zmcontrol -v on my profile.

    I installed the license via zmlicense -i, and it came back no error. I then checked with zmlicense -c and it said it was OK.

    The certificates should be up to date, but I don't know how to check that.

    Mark

  6. #6
    phantom21 is offline Active Member
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    The problem may have something to do with ldap.

    I did a tail -n40 on /var/spool/mail/zimbra and this is what I got -

    To: zimbra@mail2
    Subject: Cron <zimbra@mail2> /opt/zimbra/libexec/zmstatuslog
    Content-Type: text/plain; charset=UTF-8
    Auto-Submitted: auto-generated
    X-Cron-Env: <SHELL=/bin/sh>
    X-Cron-Env: <HOME=/opt/zimbra>
    X-Cron-Env: <PATH=/usr/bin:/bin>
    X-Cron-Env: <LOGNAME=zimbra>
    X-Cron-Env: <USER=zimbra>
    Message-Id: <E1PNKAJ-0005AT-00@mail2>
    Sender: CronDaemon <zimbra@mail2>
    Date: Tue, 30 Nov 2010 01:58:23 -0500

    Unable to determine enabled services from ldap.
    Enabled services read from cache. Service list may be inaccurate.

    From zimbra@mail2 Tue Nov 30 02:50:11 2010
    Return-path: <zimbra@mail2>
    Envelope-to: zimbra@mail2
    Delivery-date: Tue, 30 Nov 2010 02:50:11 -0500
    Received: from zimbra by mail2 with local (Exim 4.63)
    (envelope-from <zimbra@mail2>)
    id 1PNKyZ-0002Rc-Ja
    for zimbra@mail2; Tue, 30 Nov 2010 02:50:11 -0500
    From: root@mail2 (Cron Daemon)
    To: zimbra@mail2
    Subject: Cron <zimbra@mail2> /opt/zimbra/libexec/zmqueuelog
    Content-Type: text/plain; charset=UTF-8
    Auto-Submitted: auto-generated
    X-Cron-Env: <SHELL=/bin/sh>
    X-Cron-Env: <HOME=/opt/zimbra>
    X-Cron-Env: <PATH=/usr/bin:/bin>
    X-Cron-Env: <LOGNAME=zimbra>
    X-Cron-Env: <USER=zimbra>
    Message-Id: <E1PNKyZ-0002Rc-Ja@mail2>
    Sender: CronDaemon <zimbra@mail2>
    Date: Tue, 30 Nov 2010 02:50:11 -0500

    postqueue: fatal: Queue report unavailable - mail system is down


    --------------------------------------
    Note the unable to to determine enabled services from ldap, that it's reading from cache.

    I don't know how to fix this.

    Mark

  7. #7
    iway is offline Partner (VAR/HSP)
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    Have you checked for correct /etc/hosts file and DNS settings?

  8. #8
    phantom21 is offline Active Member
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    Yes.

    Hosts file:
    127.0.0.1 localhost.localdomain localhost
    ::1 localhost6.localdomain6 localhost6
    207.192.75.62 mailgate.jvnla.com mailgate

    # next line added by MSH 11/29/09
    192.168.0.17 mail3.jvnla.com mail3


    resolv.conf:
    search mail3.jvnla.com
    nameserver 4.2.2.1


    Note, these files remain unchanged from prior to the zimbra update from 6.0.4 OSE to the 6.0.9 NETWORD edition. And everything was working prior to the update.

    Mark

  9. #9
    phantom21 is offline Active Member
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    So, no one has an answer for this?

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