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Thread: Not Receiving EMail

  1. #1
    Berryjk1 is offline New Member
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    Default Not Receiving EMail

    Hi,

    I am having trouble receiving email either from local or web.

    I have the Turnkey 5.0 Zimbra Server Appliance Install. I have setup DNS and the "Check MX Record" button in the Admin Domain section says that "MX Records check passed".

    I can send email to yahoo and i receive it fine. I can send emails from yahoo and they go into the mail queue on the local server as deferred with a error message of (Reason connect to: mail.xxx.xxx.xxx[ip addrress]: Connection timed out)

    This error happens with both local and web email.

    Please help. If you need more info. i will be happy to send it.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Go to the Split DNS article and in the 'Verfiy...' section you'll see a set of commands to check your DNS set-up, run all of them and post the output here.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Berryjk1 is offline New Member
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    Code:
    root@zimbra:~# dig kromail.homeip.net mx
    
    ; <<>> DiG 9.4.2-P2.1 <<>> kromail.homeip.net mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61256
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 5, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;kromail.homeip.net. IN MX
    
    ;; ANSWER SECTION:
    kromail.homeip.net. 60 IN MX 10 kropiwka.homeip.net.
    
    ;; AUTHORITY SECTION:
    homeip.net. 86400 IN NS ns5.dyndns.org.
    homeip.net. 86400 IN NS ns1.dyndns.org.
    homeip.net. 86400 IN NS ns3.dyndns.org.
    homeip.net. 86400 IN NS ns2.dyndns.org.
    homeip.net. 86400 IN NS ns4.dyndns.org.
    
    ;; ADDITIONAL SECTION:
    kropiwka.homeip.net. 60 IN A 66.41.229.155
    
    ;; Query time: 59 msec
    ;; SERVER: 192.168.1.1#53(192.168.1.1)
    ;; WHEN: Wed Nov 24 18:12:54 2010
    ;; MSG SIZE rcvd: 177
    Code:
    root@zimbra:~# dig kromail.homeip.net any
    
    ; <<>> DiG 9.4.2-P2.1 <<>> kromail.homeip.net any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50093
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 5, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;kromail.homeip.net. IN ANY
    
    ;; ANSWER SECTION:
    kromail.homeip.net. 60 IN MX 10 kropiwka.homeip.net.
    kromail.homeip.net. 60 IN A 66.41.229.155
    
    ;; AUTHORITY SECTION:
    homeip.net. 86400 IN NS ns4.dyndns.org.
    homeip.net. 86400 IN NS ns3.dyndns.org.
    homeip.net. 86400 IN NS ns5.dyndns.org.
    homeip.net. 86400 IN NS ns2.dyndns.org.
    homeip.net. 86400 IN NS ns1.dyndns.org.
    
    ;; ADDITIONAL SECTION:
    kropiwka.homeip.net. 60 IN A 66.41.229.155
    
    ;; Query time: 121 msec
    ;; SERVER: 192.168.1.1#53(192.168.1.1)
    ;; WHEN: Wed Nov 24 18:13:45 2010
    ;; MSG SIZE rcvd: 193
    Code:
    root@zimbra:~# host $(hostname)
    zimbra A 216.146.36.99
    Last edited by phoenix; 11-24-2010 at 11:37 AM.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    You missed posting the output of the hosts & resolv.conf files as per the commands in that section, you should post that information just for confirmation.
    Last edited by phoenix; 11-24-2010 at 11:35 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    Berryjk1 is offline New Member
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    Sorry about that did not see it on first look. Here it is.

    Code:
    root@zimbra:~# host $(hostname)
    zimbra A 216.146.36.99
    Code:
    root@zimbra:~# cat /etc/resolv.conf
    # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
    # DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
    nameserver 192.168.1.1
    Code:
    root@zimbra:~# cat /etc/hosts
    127.0.0.1 localhost mail.kromail.homeip.net
    127.0.1.1 zimbra
    
    #Required for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    Last edited by phoenix; 11-24-2010 at 11:35 AM.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    You'll never receive any email with that hosts file and DNS configuration. I assume (as your DNS server is on a private IP) that you're behind a NAT router and that the Zimbra server also has a private IP? If that's the case you need to follow the instructions in the Split DNS article and set your A & MX records correctly and also adjust the content format of your hosts file, all the details are there that you need. You will also need to forward port 25 through your NAT router to the LAN IP of your Zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    Berryjk1 is offline New Member
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    Thank you, Phoenix

    After reading though the split DNS article, i installed bind9 DNS server on my server. set up the DNS server as per this article on the turnkey website forum How to access Zimbra Admin from web At the bottom there is section that talks about setting up an DNS. Used those instaration and after i stopped and restarted the bind server. I told my email that were deferrend in the mail server to reque. Within 2 mintues i hade all the emails in my inbox, now my mail server is set up great and everything is working.

    Thank you,

    PS... it toke me about a week to setup the Zimbra server. (first time i have ever done this) but i love the server. Its has a lot of extras that i am going to try next... mobile smart phone to name one...

    Thanks for all your help.

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Glad you've go it working, enjoy.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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