Mailbox is being wiped by Zimbra *NOT* IMAP or POP

[tachijuan]

OK. I've tried this a number of different ways and turned off all access by external systems (i.e. IMAP or POP) and my mailbox has it's INBOX wiped every night. It seems to happen right around midnight.

None of my other users are experiencing this. My email account is defined as an administrator account. As far as I can tell this is the only difference between my account that that of all of the other users. This all started after my upgrade to zimbra 4.0. I need your help guys. This is killing my inbox every night and I can not get the messages back.

What can I provide to start troubleshooting this?

Thanks!

ps This happens to read and unread messages in the INBOX, but it does not affect any of my other folders. Help please.

[jholder]

You probably won't belive me, but I'd bet a beer that you've got some device that's connecting to your server, logging in as you, and downloading your messages.

Zimbra won't "wipe" an account.

A good way to check this out would be to check the audit log for people/devices logging in as you. Then go to the /var/log/zimbra.log for the coorisponding time, and look at the info.

I may be wrong, but I'm willing to bet on it. . .and I don't do that often.



Good luck.

[schemers]

The fact that is only INBOX makes it sound like a pop client is fetching the mail and deleting it. The logs should show access.

If it were other folders as well, I'd suggest checking zimbraMailMessageLifetime. Probably still worth checking. Run:

/opt/zimbra/bin/zmprov ga your-account|grep -i zimbramail.*lifetime
zimbraMailMessageLifetime: 0
zimbraMailSpamLifetime: 30d
zimbraMailTrashLifetime: 30d

As long as you see something like that then it isn't message lifetime. If zimbraMailMessageLifetime is set to 1d then that is your problem

[dkarp]

If you set zimbraMailMessageLifetime to a value less than 31 days, the server will log a warning, ignore the value, and expire only 31-day-old mail. So that's not it.

I'd bet on the POP client, too. Check the logs...

[marcmac]

zmprov gacf | grep zimbraSpamIs

Is your account listed as the Spam or NotSpam accounts? Cause those get cleaned out, nightly.

[tachijuan]

I had one of my aliases listed as both the isspam and isnotspam accounts. I'm not sure how those accounts are used, but I went ahead and created two new accounts ("isspam" and "isnotspam"). I used zmprov to change those two values to those two accounts. I'll let you know tomorrow how it goes, but I have a feeling that this is it.

Thanks as usual guys.

[tachijuan]

Thanks guys.