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Thread: [SOLVED] Searching not working after upgrade from 5 to 6

  1. #1
    igord is offline Junior Member
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    Default [SOLVED] Searching not working after upgrade from 5 to 6

    Hello,

    recently we successfully finished upgrade of our Zimbra Network edition from 5 to 6 (with Zimbra forum help, Phoenix - thanks for that!)

    Now we have problem - one account (which have 2.5 GB of e-mails) can`t search through subject of e-mails using Zimbra webmail.

    For example, we have e-mails which subject is "reopened", "outbound", etc, but searching for those is not working after upgrade.

    The search for other accounts is working fine.

    Please, can you provide us with some help e.g. where to look for problem, what tools to use, etc?

    Thank you in advance!

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Now you've done the update please update your forum profile with the output of the following command:

    Code:
    zmcontrol -v
    Have you tried a re-index of this account? You should give details of the exact search term you entered in the search bar (just for confirmation), is this a wildcard, a single word search or what?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    igord is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    Now you've done the update please update your forum profile with the output of the following command:

    Code:
    zmcontrol -v
    Hello,

    I`ve updated now my signature with zmcontrol -v (if I should put output somewhere else, please tell me where).


    Have you tried a re-index of this account? You should give details of the exact search term you entered in the search bar (just for confirmation), is this a wildcard, a single word search or what?
    I haven`t tried re-indexing, please can you tell what is syntax for that ?

    Search terms were single words. For example, in subject is "PLM Trends in Innovation and Sustainability" we have searched for word "Sustainability". Same thing happening when trying "Sustainability*"

    For example, there are lot of e-mails with subject "[JIRA] Commented: ...". Same thing - when we search for word "Commented" we receive only e-mails which was before upgrade of Zimbra.

    Thanks.
    Something beautiful :-)

  4. #4
    fyd
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    Wink hi

    Buddy you need to update your profile with zmcontrol -v. That's at the top in the right, look for 'User CP' after signing in. Check out Edit profle there. And then you can rewrite your signature with something beautiful ..

    And you can re-index the account from you zimbra admin console. Search the account, edit it and look for re-index mailbox. But before you do that I would suggest taking a full backup of the account, just to be on the safer side (zmbackup -f -a account@domain.com -s server). I hope that helps .. tc.

    In between you can search for warn messages in mailbox.log. If index file is corrupted, there should be entries as corrupted index.
    Last edited by fyd; 11-14-2010 at 08:39 AM.

  5. #5
    igord is offline Junior Member
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    Hello,

    thanks for directions and useful tips :-)

    I`ve done backup and started re-indexing but it did nothing (there was red bar showing 0 messages processed).

    I have attached output of mailbox.log into attachment, there were errors, please can you take a look?

    Thank you.
    Attached Files Attached Files
    Something beautiful :-)

  6. #6
    fyd
    fyd is offline Elite Member
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    Smile

    Hey igord,

    I love that signature .. hehe. Just looked into your mailbox.log and there are errors at the time of re-indexing. I did a search and found this. A similar issue .. convertd wasn't working for that guy and his logs had similar errors. I really think you should check out this thread. Since u've a backup of the account, just hit it.

  7. #7
    igord is offline Junior Member
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    Smile solved!

    Quote Originally Posted by fyd View Post
    Hey igord,

    I love that signature .. hehe. Just looked into your mailbox.log and there are errors at the time of re-indexing. I did a search and found this. A similar issue .. convertd wasn't working for that guy and his logs had similar errors. I really think you should check out this thread. Since u've a backup of the account, just hit it.
    Hello,

    thank you very much for tips - it worked!
    (and signature is inspired by your thoughts )


    I followed instructions at link you provided me with, I will repeat the steps if somebody else have the same problem:

    1) Check if convertd is enabled after upgrade (apparently it was installed but was not enabled):

    $ zmprov gs 'mail-server-hostname' | grep zimbraServiceInstalled

    zimbraServiceInstalled: antivirus
    zimbraServiceInstalled: antispam
    zimbraServiceInstalled: logger
    zimbraServiceInstalled: mailbox
    zimbraServiceInstalled: mta
    zimbraServiceInstalled: convertd
    zimbraServiceInstalled: stats
    zimbraServiceInstalled: archiving
    zimbraServiceInstalled: snmp
    zimbraServiceInstalled: ldap
    zimbraServiceInstalled: spell

    $ zmprov gs 'mail-server-hostname' | grep zimbraServiceEnabled

    zimbraServiceEnabled: antivirus
    zimbraServiceEnabled: antispam
    zimbraServiceEnabled: logger
    zimbraServiceEnabled: mailbox
    zimbraServiceEnabled: mta
    zimbraServiceEnabled: stats
    zimbraServiceEnabled: archiving
    zimbraServiceEnabled: snmp
    zimbraServiceEnabled: ldap
    zimbraServiceEnabled: spell

    2) Enable convertd service:

    $zmprov ms 'mail-server-hostname' -- +zimbraServiceEnabled convertd

    $zmconvertctl start

    3) Run full backup of account (just for any case!):

    $ zmbackup -f -a account@domain-name -s mail-server-hostname

    4) Re-index account through Admin panel.

    I was following /opt/zimbra/log/mailbox.log and saw that there is still this bug Bug 41613 – ReIndexRequest returns all 0's, Progress bar doesn't update

    because I was not able to see from Admin panel that re-indexing is working!

    I want to thank again everyone involved in helping out, specially Phoenix & Fyd
    Something beautiful :-)

  8. #8
    fyd
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    Talking Brilliant!

    Classic ... very happy for you igord. I appreciate you writing it here and posting details. Thanks. And maybe I should also think about a good signature, there's some charm there hehe.

    You are welcome buddy and it feels good to see my name next to some one I admire a lot here. Good luck to you and hope you get the best!

    So I guess you can happily mark this thread as solved, right there at the top i guess tc and i'll see you around.

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