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Thread: Problem when I send email through Internet

  1. #1
    most is offline Intermediate Member
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    Default Problem when I send email through Internet

    Dear sir
    I get this message "Message not sent one more addresses were not accepted"
    I search in the fourms to find solution I check This post
    Relay access denied when sending mail out to the Internet
    but I can not access the soluation
    here are my informations
    1- log file
    Caused by:
    Code:
    com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: 554 5.7.1 <most122@gmail.com>: Relay access denied
    ; chained exception is:
        com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <most122@gmail.com>: Relay access denied
    
        at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1281)
        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:622)
        at javax.mail.Transport.send0(Transport.java:169)
        at javax.mail.Transport.send(Transport.java:98)
        at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:428)
        at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:248)
        ... 33 more
    2010-11-06 15:35:38,764 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2010-11-06 15:36:08,770 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2010-11-06 15:36:38,776 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2010-11-06 15:37:08,782 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2010-11-06 15:37:20,079 INFO  [btpool0-0] [name=mustafa@albaraka.com.sd;mid=7;ip=41.209.64.16;ua=ZimbraWebClient - [unknown] (Win)/5.0.2_GA_1975.RHEL5;] mailbox - Added message: id=283, digest=GjimEcp1BtRTcihR8xrrs5K,oN8=, folderId=6, folderName=Drafts
    Code:
    cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1               localhost.localdomain localhost
    ##::1           localhost6.localdomain6 localhost6
    96.1.196.30    webmail.albaraka.com.sd webmail
    196.1.196.30    bmail.albaraka.com.sd  bmail
    
    10.114.43.52    webmail.albaraka.com.sd webmail
    10.114.43.52    bmail.albaraka.com.sd  bmail
    Code:
    [root@bmail ~]# cat /etc/resolv.conf
    search albaraka.com.sd
    #nameserver 127.0.0.1
    nameserver 10.114.43.52
    #nameserver 196.1.196.30
    Code:
    [root@bmail ~]# dig albaraka.com.sd mx
    
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 47926
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;albaraka.com.sd.               IN      MX
    
    ;; ANSWER SECTION:
    albaraka.com.sd.        38400   IN      MX      10 bmail.albaraka.com.sd.
    
    ;; AUTHORITY SECTION:
    albaraka.com.sd.        38400   IN      NS      10.114.43.52.albaraka.com.sd.
    
    ;; ADDITIONAL SECTION:
    bmail.albaraka.com.sd.  38400   IN      A       10.114.43.52
    
    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Sat Nov  6 16:27:08 2010
    ;; MSG SIZE  rcvd: 98
    Code:
    [root@bmail ~]# dig albaraka.com.sd any
    
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57159
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;albaraka.com.sd.               IN      ANY
    
    ;; ANSWER SECTION:
    albaraka.com.sd.        38400   IN      SOA     bmail.albaraka.com.sd. root.albaraka.com.sd. 1223137471 10800 900 1814400 10800
    albaraka.com.sd.        38400   IN      NS      10.114.43.52.albaraka.com.sd.
    albaraka.com.sd.        38400   IN      A       10.114.43.52
    albaraka.com.sd.        38400   IN      A       196.1.196.30
    albaraka.com.sd.        38400   IN      MX      10 bmail.albaraka.com.sd.
    
    ;; ADDITIONAL SECTION:
    bmail.albaraka.com.sd.  38400   IN      A       10.114.43.52
    
    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Sat Nov  6 16:27:40 2010
    ;; MSG SIZE  rcvd: 171
    Code:
    [root@bmail ~]# host hostname
    Host hostname not found: 3(NXDOMAIN)
    [root@bmail ~]#


    Code:
    [root@bmail ~]# host $(hostname)
    bmail.albaraka.com.sd has address 10.114.43.52
    Code:
    [root@bmail ~]# host bmail
    bmail.albaraka.com.sd has address 10.114.43.52
    Last edited by phoenix; 11-06-2010 at 08:10 AM.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Your hosts file is incorrect, it should only contain the loopback IP and the IP of your Zimbra server on the LAN and nothing else. I'd suggest you go to the Split DNS article and look at the 'Verify....' section, that has details of what should be in the hosts file. Fix that and restart Zimbra then see if you get any errors in the log files.

    This error and the solution I've mentioned above is in the thread that you've posted the link or and many other threads in the forums.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Wink

    Quote Originally Posted by phoenix View Post
    Your hosts file is incorrect, it should only contain the loopback IP and the IP of your Zimbra server on the LAN and nothing else. I'd suggest you go to the Split DNS article and look at the 'Verify....' section, that has details of what should be in the hosts file. Fix that and restart Zimbra then see if you get any errors in the log files.

    This error and the solution I've mentioned above is in the thread that you've posted the link or and many other threads in the forums.
    Thanks Mr Bill Because you are trying to help me for the second time ;I dont know what do you mean By zimbra IP Address.. Ihave 2 Ipaddress one is for LAN 10.114.43.52 and the other 196 is for external IP so Is server address is same of zimbra ip address?
    Please give me more patience im new in zimbra and linux world

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by most View Post
    Thanks Mr Bill Because your help me before I dont know what do you mean By zimbra IP Address.. Ihave 2 Ipaddress one is for LAN 10.114.43.52 and the other 196 is for external IP so Is lan address is same of zimbra ip address?
    I've already told you in my rpevious reply, the LAN IP address of the Zimbra server - and nothing else (apart from the loopback IP). The format is given in the Split DNS article including a full explanation of what's needed in the hosts file.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    My hostfile after I have changed it is correct now?
    [root@bmail ~]# cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    10.114.43.52 bmail.albaraka.com.sd bmail
    ##::1 localhost6.localdomain6 localhost6

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by most View Post
    My hostfile after I have changed it is correct now?
    Yes, it is.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
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    Quote Originally Posted by phoenix View Post
    Yes, it is.
    Thank You let me check and iwill inform you

  8. #8
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    After checked again there were no error message and the message "Messgae sent " appear but when I check my inbox I found nothing this the same thing when I send from me to me!!!

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by most View Post
    After checked again there were no error message and the message "Messgae sent " appear but when I check my inbox I found nothing this the same thing when I send from me to me!!!
    You need to tail the log files and post the information you see when you send an email from a Zimbra account to somewhere else.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
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    Quote Originally Posted by phoenix View Post
    You need to tail the log files and post the information you see when you send an email from a Zimbra account to somewhere else.
    This is the log file:-

    Code:
    2010-11-08 07:36:04,607 INFO  [btpool0-1] [name=admin@albaraka.com.sd;mid=2;ip=10.114.43.52;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] SendMsg - <SendMsg> LC(mbox=64b2927e-6784-4a60-bd30-c90bc34e8865, sessions=115)
    2010-11-08 07:36:04,609 INFO  [btpool0-1] [name=admin@albaraka.com.sd;mid=2;ip=10.114.43.52;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] smtp - Sending message: Message-ID=<22486527.61289219764609.JavaMail.root@bmail.albaraka.com.sd>, replyType=r
    2010-11-08 07:36:04,631 INFO  [btpool0-1] [name=admin@albaraka.com.sd;mid=2;ip=10.114.43.52;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] mailbox - Added message: id=302, digest=qR4gdvpQHiUkOXytVm2P,JtWNDI=, folderId=5, folderName=Sent
    2010-11-08 07:36:12,131 WARN  [btpool0-19] [] log - /service/proxy: java.net.UnknownHostException: j.maxmind.com
    2010-11-08 07:36:12,407 WARN  [btpool0-12] [] log - /service/proxy: java.net.UnknownHostException: api.maps.yahoo.com
    2010-11-08 07:36:32,896 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2010-11-08 07:36:37,682 INFO  [btpool0-22] [name=admin@albaraka.com.sd;mid=2;ip=10.114.43.52;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] SendMsg - <SendMsg> LC(mbox=64b2927e-6784-4a60-bd30-c90bc34e8865, sessions=115)
    2010-11-08 07:36:37,683 INFO  [btpool0-22] [name=admin@albaraka.com.sd;mid=2;ip=10.114.43.52;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] smtp - Sending message: Message-ID=<14468322.91289219797683.JavaMail.root@bmail.albaraka.com.sd>, replyType=r
    2010-11-08 07:36:37,697 INFO  [btpool0-22] [name=admin@albaraka.com.sd;mid=2;ip=10.114.43.52;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] mailbox - Added message: id=303, digest=ercVsGQ91lfg0OSLTepQB,3zwZk=, folderId=5, folderName=Sent
    Last edited by phoenix; 11-08-2010 at 03:51 AM.

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