Results 1 to 4 of 4

Thread: HELP!! Zimbra Junk problem

  1. #1
    SolutionX is offline New Member
    Join Date
    Nov 2010
    Posts
    3
    Rep Power
    4

    Unhappy HELP!! Zimbra Junk problem

    I am running a Zimbra 5.0.14 open source email server, serving around 15 users.

    Recently my users reported that a lot of INCOMING mails are put into the junk folder. There was even once when an email from the same domain (that is, xxx@domain.com to yyy@domain.com) fell into the junk folder!!! Seems the antispam is now too powerful, and it troubled my users quite a lot.

    I once tried whitelisting some domains by modifying the "/opt/zimbra/conf/amavisd.conf", adding sth like "'domain.com' => -10.0" Strange enough, the lines were gone now! I suspect the file was modified when the antispam daemon updates itself.

    Any suggestions of amendment? And any suggestions of ways to learn how to tune the antispam detailed settings? I've searched in the wiki and it seems quite confusing. Wish you could give a helping hand

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,499
    Rep Power
    56

    Default

    You should look at the headers of the email in the Junk folder and see what's causing the problem, you can then search the forums for those keywords and find a solution.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    SolutionX is offline New Member
    Join Date
    Nov 2010
    Posts
    3
    Rep Power
    4

    Default

    Does it have anything to do with chinese headers? My users are Chinese users.

    btw, is the above mentioned whitelisting method effective? I actually did it following instructions from the wiki.

    Thanks very much, and sorry for troubling and I am really trying hard searching thru the posts...

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,499
    Rep Power
    56

    Default

    Quote Originally Posted by SolutionX View Post
    Does it have anything to do with chinese headers? My users are Chinese users.
    That may, or may not, be the problem but you need to look at the headers to determine what the exact cause of the problem is - you can always post them in this thread.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 12
    Last Post: 02-25-2008, 07:28 PM
  2. [SOLVED] Clamav problem ? What's happening ?
    By aNt1X in forum Installation
    Replies: 23
    Last Post: 02-14-2008, 05:43 AM
  3. 4.5 Upgrade failure
    By brained in forum Installation
    Replies: 9
    Last Post: 03-03-2007, 03:30 PM
  4. dspam logrotate errors
    By michaeln in forum Users
    Replies: 7
    Last Post: 02-19-2007, 12:45 PM
  5. svn version still won't start
    By kinaole in forum Developers
    Replies: 0
    Last Post: 10-04-2006, 06:47 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •