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Thread: [SOLVED] System Failure

  1. #1
    most is offline Intermediate Member
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    Default [SOLVED] System Failure

    Dear All iam new in using zimbra I have installed it ok but mta service seem to be stop idid zmcontrol start command but it is still not working
    in the log file ifound:
    system failure:messagingexpception code service failure can any one help me

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by most View Post
    Dear All iam new in using zimbra I have installed it ok but mta service seem to be stop idid zmcontrol start command but it is still not working
    in the log file ifound:
    system failure:messagingexpception code service failure can any one help me
    Tell us which operating system and whether you've set-up a Split DNS and look in the log files for errors (you should also search the forums for a solution as it's most likely been covered already).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    I have used centos 5.4 its just test server so there is no firewall so no split dns
    Quote Originally Posted by phoenix View Post
    Tell us which operating system and whether you've set-up a Split DNS and look in the log files for errors (you should also search the forums for a solution as it's most likely been covered already).

  4. #4
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    Default part pf my log file

    This is part pf my log file
    2010-11-03 13:03:42,327 INFO [btpool0-0] [name=admin@test.com.sd;mid=2;ip=10.114.43.52;ua=Zi mbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: MessagingException
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:183)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:315)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:115)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:184)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:150)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:342)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:208)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:113)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:272)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:174)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: Connection refused; chained exception is:
    java.net.ConnectException: Connection refused
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1378)
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:399)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at javax.mail.Service.connect(Service.java:105)
    at javax.mail.Transport.send0(Transport.java:168)
    at javax.mail.Transport.send(Transport.java:98)
    at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:428)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:248)
    ... 33 more

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by most View Post
    I have used centos 5.4 its just test server so there is no firewall so no split dns
    Why do you think a Split DNS is only relevant if you're behind a firewall? Is it behind a NAT Router (if it is you'll need a Split DNS)? Do you actually have DNS A & MX records for this server (you need them)?

    As you seem to be on a Private LAN IP I'd suggest you read the Split DNS article and configure your DNS accordingly, you will also need a correctly configured /etc/hosts file (make sure you do that correctly, details also in the split dns article).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Quote Originally Posted by phoenix View Post
    Why do you think a Split DNS is only relevant if you're behind a firewall? Is it behind a NAT Router (if it is you'll need a Split DNS)? Do you actually have DNS A & MX records for this server (you need them)?

    As you seem to be on a Private LAN IP I'd suggest you read the Split DNS article and configure your DNS accordingly, you will also need a correctly configured /etc/hosts file (make sure you do that correctly, details also in the split dns article).
    Thank you Bill for your quick respnse ;
    I actually have DNS A & MX records for this server and nslookup resolving correctly i also check mx by this command: dig mydomain mx its seem to be ok so in my humble opinion there were no problem in my configuration the dns so basic problem now is mta service is stop so please look at my last post which ihave inserted part pf the log file maybe you can help you to recognize my problem.
    Thank you indeed for your kind patience
    most

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by most View Post
    Thank you Bill for your quick respnse ;
    I actually have DNS A & MX records for this server and nslookup resolving correctly i also check mx by this command: dig mydomain mx its seem to be ok so in my humble opinion there were no problem in my configuration the dns so basic problem now is mta service is stop so please look at my last post which ihave inserted part pf the log file maybe you can help you to recognize my problem.
    Thank you indeed for your kind patience
    most
    OK, just for my own clarification, go to the 'Verify...' section of the Split DNS article and post the output of all the commands in there.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
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    here are the output:

    root@bmail ~]# dig albaraka.com.sd mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14874
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;albaraka.com.sd. IN MX

    ;; ANSWER SECTION:
    albaraka.com.sd. 38400 IN MX 10 webmail.albaraka.com.sd.

    ;; AUTHORITY SECTION:
    albaraka.com.sd. 38400 IN NS webmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN NS bmail.albaraka.com.sd.albaraka.com.sd.

    ;; ADDITIONAL SECTION:
    webmail.albaraka.com.sd. 38400 IN A 10.114.43.52

    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Wed Nov 3 12:20:40 2010
    ;; MSG SIZE rcvd: 131

    [root@bmail ~]# bmail
    bash: bmail: command not found
    [root@bmail ~]# host bmail
    bmail.albaraka.com.sd has address 10.114.43.52
    [root@bmail ~]# dig albaraka.com.sd mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18434
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;albaraka.com.sd. IN MX

    ;; ANSWER SECTION:
    albaraka.com.sd. 38400 IN MX 10 webmail.albaraka.com.sd.

    ;; AUTHORITY SECTION:
    albaraka.com.sd. 38400 IN NS bmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN NS webmail.albaraka.com.sd.albaraka.com.sd.

    ;; ADDITIONAL SECTION:
    webmail.albaraka.com.sd. 38400 IN A 10.114.43.52

    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Wed Nov 3 14:13:44 2010
    ;; MSG SIZE rcvd: 131

    [root@bmail ~]# nslookup albaraka.com.sd
    Server: 10.114.43.52
    Address: 10.114.43.52#53

    Name: albaraka.com.sd
    Address: 10.114.43.52

    [root@bmail ~]# nslookup bmail.albaraka.com.sd
    Server: 10.114.43.52
    Address: 10.114.43.52#53

    Name: bmail.albaraka.com.sd
    Address: 10.114.43.52

  9. #9
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    this is also do you think its enough to sure the dns gonfiguration is ok? so what the next step tm make mta service start iwuld like to test zimbra by sending email from admin to admin but its failed:-
    [root@bmail ~]# host bmail
    bmail.albaraka.com.sd has address 10.114.43.52
    [root@bmail ~]# dig albaraka.com.sd mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18434
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;albaraka.com.sd. IN MX

    ;; ANSWER SECTION:
    albaraka.com.sd. 38400 IN MX 10 webmail.albaraka.com.sd.

    ;; AUTHORITY SECTION:
    albaraka.com.sd. 38400 IN NS bmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN NS webmail.albaraka.com.sd.albaraka.com.sd.

    ;; ADDITIONAL SECTION:
    webmail.albaraka.com.sd. 38400 IN A 10.114.43.52

    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Wed Nov 3 14:13:44 2010
    ;; MSG SIZE rcvd: 131

    [root@bmail ~]# nslookup albaraka.com.sd
    Server: 10.114.43.52
    Address: 10.114.43.52#53

    Name: albaraka.com.sd
    Address: 10.114.43.52

    [root@bmail ~]# nslookup bmail.albaraka.com.sd
    Server: 10.114.43.52
    Address: 10.114.43.52#53

    Name: bmail.albaraka.com.sd
    Address: 10.114.43.52

    [root@bmail ~]# dig albaraka.com.sd mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58660
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;albaraka.com.sd. IN MX

    ;; ANSWER SECTION:
    albaraka.com.sd. 38400 IN MX 10 webmail.albaraka.com.sd.

    ;; AUTHORITY SECTION:
    albaraka.com.sd. 38400 IN NS bmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN NS webmail.albaraka.com.sd.albaraka.com.sd.

    ;; ADDITIONAL SECTION:
    webmail.albaraka.com.sd. 38400 IN A 10.114.43.52

    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Wed Nov 3 17:07:29 2010
    ;; MSG SIZE rcvd: 131

    [root@bmail ~]# dig albaraka.com.sd any

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41240
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;albaraka.com.sd. IN ANY

    ;; ANSWER SECTION:
    albaraka.com.sd. 38400 IN SOA bmail.albaraka.com.sd. root\@albaraka.com.sd. 1223137471 10800 900 1814400 10800
    albaraka.com.sd. 38400 IN NS webmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN NS bmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN A 10.114.43.52
    albaraka.com.sd. 38400 IN MX 10 webmail.albaraka.com.sd.

    ;; ADDITIONAL SECTION:
    webmail.albaraka.com.sd. 38400 IN A 10.114.43.52

    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Wed Nov 3 17:07:37 2010
    ;; MSG SIZE rcvd: 203

    [root@bmail ~]# host bmai.albaraka.com.sd
    Host bmai.albaraka.com.sd not found: 3(NXDOMAIN)
    [root@bmail ~]# host webmail.albaraka.com.sd
    webmail.albaraka.com.sd has address 10.114.43.52
    [root@bmail ~]# dig albaraka.com.sd any

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> albaraka.com.sd any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50793
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;albaraka.com.sd. IN ANY

    ;; ANSWER SECTION:
    albaraka.com.sd. 38400 IN SOA bmail.albaraka.com.sd. root\@albaraka.com.sd. 1223137471 10800 900 1814400 10800
    albaraka.com.sd. 38400 IN NS webmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN NS bmail.albaraka.com.sd.albaraka.com.sd.
    albaraka.com.sd. 38400 IN A 10.114.43.52
    albaraka.com.sd. 38400 IN MX 10 webmail.albaraka.com.sd.

    ;; ADDITIONAL SECTION:
    webmail.albaraka.com.sd. 38400 IN A 10.114.43.52

    ;; Query time: 0 msec
    ;; SERVER: 10.114.43.52#53(10.114.43.52)
    ;; WHEN: Wed Nov 3 17:09:48 2010
    ;; MSG SIZE rcvd: 203

    [root@bmail ~]#

  10. #10
    phoenix is offline Zimbra Consultant & Moderator
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    I don't want the nslookup commands I want exactly ones in the article I pointed you to including the contents of the resolv.conf & the hosts file plus the host `hostname` command.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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