Cannot pop external accounts after 6.0.8 upgrade

[strafford]

I have just upgraded from 6.0.6 to 6.0.8. I have external accounts that were pop-ing just fine before the upgrade. Now get error: "Error: Connection reset" when testing the connection.

I tried recreating authentication keys as per some posts, but that did nothing.

Error from mailbox.log:

com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: DataSource: { id=TestId, type=pop3, isEnabled=false, name=Test, host=mail.reach.net, port=110, connectionType=cleartext, username=scottrci, folderId=-1 }
ExceptionId:btpool0-0://192.168.7.101/service/soap/TestDataSourceRequest:1288386401065:b42fb60643e337d2
Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:167)
    at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.java:110)
    at com.zimbra.cs.datasource.DataSourceManager.test(DataSourceManager.java:176)
    at com.zimbra.cs.service.mail.TestDataSource.handle(TestDataSource.java:129)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
 at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:413)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: java.net.SocketException: Connection reset
    at java.net.SocketInputStream.read(SocketInputStream.java:168)
    at com.sun.net.ssl.internal.ssl.InputRecord.readFully(InputRecord.java:293)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:331)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1120)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1147)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1131)
    at com.zimbra.common.net.CustomSSLSocket.startHandshake(CustomSSLSocket.java:90)
    at com.zimbra.cs.mailclient.MailConnection.startTls(MailConnection.java:109)
    at com.zimbra.cs.mailclient.MailConnection.connect(MailConnection.java:93)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:159)
    ... 38 more

Any ideas?

[strafford]

I have just done a fresh install with 6.0.8 and have gotten the same results. Cannot POP external accounts. I have also tested an external account with my gmail, and it can POP it no problem, with the same credentials/setup.

Any help would be greatly appreciated. I am totally stuck! Maybe I have to go back to 6.0.6????

[bdial]

did you apply the P3 patch to 6.0.8? no idea if it will fix your problem but my external pop works fine on 6.0.8P3

[strafford]

bdial

Thanks for your response. The p3 patch did not help. Can't find any errors in /var/log either. Still getting the same errors in the zimbra mailbox.log file (...Caused by: java.net.SocketException: Connection reset).

[strafford]

Went back to 6.0.6 (fresh install) and it works fine.