[SOLVED] unable to receive emails

[christian.T]

Hi there,

i've recently installed zimbra on a centos 5.5.

I followed the steps and it was quiet easy until now. I can send emails but i cant receive any.

this is what the log says:

Oct 29 15:33:26 mail postfix/smtpd[5670]: connect from mail.sender.com[senderip]
Oct 29 15:33:26 mail postfix/smtpd[5670]: setting up TLS connection from mail.sender.com[senderip]
Oct 29 15:33:26 mail postfix/smtpd[5670]: Anonymous TLS connection established from mail.sender.com[senderip]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
Oct 29 15:33:26 mail postfix/smtpd[5670]: 229C72006D: client=mail.sender.com[senderip]
Oct 29 15:33:26 mail postfix/cleanup[5677]: 229C72006D: message-id=<8fd55275-7aa0-4bd9-a6cb-5068e37f42e9@sender.com>
Oct 29 15:33:26 mail postfix/qmgr[24789]: 229C72006D: from=<sender@sender.com>, size=2669, nrcpt=1 (queue active)
Oct 29 15:33:26 mail postfix/smtpd[5670]: disconnect from mail.sender.com[senderip]
Oct 29 15:33:26 mail amavis[22662]: (22662-05) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20101029T144522-22662: <sender@sender.com> -> <receiver@receiver.com> SIZE=2669 Received: from mail.receiver.com ([127.0.0.1]) by localhost (mail.receiver.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <receiver@receiver.com>; Fri, 29 Oct 2010 15:33:26 +0200 (CEST)
Oct 29 15:33:26 mail amavis[22662]: (22662-05) Checking: ohTnWlHEnNF8 [senderip] <sender@sender.com> -> <receiver@receiver.com>
Oct 29 15:33:26 mail clamd[22786]: SelfCheck: Database status OK.
Oct 29 15:33:37 mail postfix/smtpd[5931]: connect from localhost.localdomain[127.0.0.1]
Oct 29 15:33:37 mail postfix/smtpd[5931]: A9882200B6: client=localhost.localdomain[127.0.0.1]
Oct 29 15:33:37 mail postfix/cleanup[5677]: A9882200B6: message-id=<8fd55275-7aa0-4bd9-a6cb-5068e37f42e9@sender.com>
Oct 29 15:33:37 mail postfix/qmgr[24789]: A9882200B6: from=<sender@sender.com>, size=3288, nrcpt=1 (queue active)
Oct 29 15:33:37 mail amavis[22662]: (22662-05) FWD via SMTP: <sender@sender.com> -> <receiver@receiver.com>,BODY=7BIT 250 2.0.0 Ok, id=22662-05, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as A9882200B6
Oct 29 15:33:37 mail amavis[22662]: (22662-05) Passed CLEAN, [senderip] [officeip] <sender@sender.com> -> <receiver@receiver.com>, Message-ID: <8fd55275-7aa0-4bd9-a6cb-5068e37f42e9@sender.com>, mail_id: ohTnWlHEnNF8, Hits: -1.91, size: 2669, queued_as: A9882200B6, 11487 ms
Oct 29 15:33:37 mail postfix/smtp[5683]: 229C72006D: to=<receiver@receiver.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=12, delays=0.09/0.01/0/11, dsn=2.0.0, status=sent (250 2.0.0 Ok, id=22662-05, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as A9882200B6)
Oct 29 15:33:37 mail postfix/smtpd[5931]: disconnect from localhost.localdomain[127.0.0.1]
Oct 29 15:33:37 mail postfix/qmgr[24789]: 229C72006D: removed
Oct 29 15:33:37 mail postfix/lmtp[5934]: A9882200B6: to=<receiver@receiver.com>, relay=mail.receiver.com[receiverip]:7025, delay=0.09, delays=0.01/0.02/0/0.05, dsn=2.1.5, status=sent (250 2.1.5 Delivery OK)
Oct 29 15:33:37 mail postfix/qmgr[24789]: A9882200B6: removed
Oct 29 15:33:55 mail zmmailboxdmgr[6416]: status requested
Oct 29 15:33:55 mail zmmailboxdmgr[6416]: status OK

Help is highly appreciated


Thanks in advance

Chris

[phoenix]

Have you disabled the firewall and SElinux on this server? Have you forwarded the correct ports through the NAT router to your server? Have you set-up a Split DNS if you're behind a NAT router (you should), have you got a correct /etc/hosts file? You can check the hosts file & your DNS settings in the 'Verify...' section of the Split DNS article.

[christian.T]

Hey, thank you for your fast reply.

There is no nameserver locally installed on the zimbraserver.

-SELinux and the Firewall are disabled.
-the ports are open
-/etc/hosts is correct as far as i can tell

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
receiverip mail.receiver.com mail

-the server is resolving correctly

any ideas?

[phoenix]

[QUOTE=christian.T;200061]Hey, thank you for your fast reply.

There is no nameserver locally installed on the zimbraserver.[/QUITE]Are you actually behind a NAT router and do you have the Split DNS set-up as shown in the article?

Originally Posted by christian.T

-SELinux and the Firewall are disabled.
-the ports are open
-/etc/hosts is correct as far as i can tell

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
receiverip mail.receiver.com mail

-the server is resolving correctly

any ideas?

Just for confirmation please post the output of all the commands from the 'Verify...' section of the article.

[christian.T]

Hey, its a NAT-Setup.

dig receiver.com mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> receiver.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41154
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;receiver.com. IN MX

;; ANSWER SECTION:
receiver.com. 86400 IN MX 10 mail.receiver.com.

;; AUTHORITY SECTION:
receiver.com. 86400 IN NS ns01.sender.com.
receiver.com. 86400 IN NS ns02.sender.com.

;; ADDITIONAL SECTION:
mail.receiver.com. 86400 IN A receiverip
ns01.sender.com. 86400 IN A ns01ip
ns02.sender.com. 86400 IN A ns02ip

;; Query time: 4 msec
;; SERVER: ns01ip#53(ns01ip)
;; WHEN: Fri Oct 29 20:04:40 2010
;; MSG SIZE rcvd: 140


dig receiver.com any

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> receiver.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23413
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 3

;; QUESTION SECTION:
;receiver.com. IN ANY

;; ANSWER SECTION:
receiver.com. 86400 IN SOA ns01.sender.com. support.sender.com. 2010102801 28800 10000 604800 10000
receiver.com. 86400 IN A NATip
receiver.com. 86400 IN NS ns02.sender.com.
receiver.com. 86400 IN NS ns01.sender.com.
receiver.com. 86400 IN MX 10 mail.receiver.com.

;; ADDITIONAL SECTION:
ns01.sender.com. 86400 IN A ns01ip
ns02.sender.com. 86400 IN A ns02ip
mail.receiver.com. 86400 IN A receiverip

;; Query time: 3 msec
;; SERVER: ns01ip#53(ns01ip)
;; WHEN: Fri Oct 29 20:09:21 2010
;; MSG SIZE rcvd: 200


host $(hostname)

mail.receiver.com has address receiverip


cat /etc/resolv.conf

search receiver.com
nameserver ns01ip
nameserver ns02ip


cat /etc/hosts

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
receiverip mail.receiver.com mail

[phoenix]

The 'receiverip' you have in that output is the LAN IP of the Zimbra server? Do both of those DNS servers have exactly the same records for your Zimbra server?

[christian.T]

the receiverip is the zimbraserver with an external ip and yea, those two nameservers are master and slave with identical information.

[christian.T]

Good morning,

I installed it from scratch and it works fine.

Cheers Chris