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Thread: Documents not working on 4.0.1

  1. #1
    tonyawbrey Guest

    Default Documents not working on 4.0.1

    All,

    I have upgraded from 3.0.1 successfully but at the end of the install I got an error about initializing documents and the documents functionality is not working, not sure what to do to resolve this? Any ideas?

    thanks,

    TA

  2. #2
    tonyawbrey Guest

    Default

    More info, this is on a FC4 OSS version.

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    First, check that these compat-libstdc++-33.i386, and compat-libstdc++-296.i386 libs are installed, if not then install them.

    If it still doesn't work check this post
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    tonyawbrey Guest

    Default

    I installed the compat-libstdc++-296.i386 as it wasn't installed and restarted zimbra.

    I then tried the commands from the other post and get this error?

    ERROR: account.AUTH_FAILED (authentication failed for zimbra)

    Any ideas what I am doing wrong?

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    What errors are in the log after the reboot? You were trying to run those commands as the zimbra user, weren't you?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    tonyawbrey Guest

    Default

    Yes, I did run as Zimbra user:

    su - zimbra

    zmprov mcf zimbraNotebookAccount wiki@myagilon.com

    ERROR: account.AUTH_FAILED (authentication failed for zimbra)

  7. #7
    tonyawbrey Guest

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    I took a look at the /opt/zimbra/bin and everything in there is root:root is that correct or should they be owned by zimbra?

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Sorry, I meant what other errors are in the log.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by tonyawbrey
    I took a look at the /opt/zimbra/bin and everything in there is root:root is that correct or should they be owned by zimbra?
    It's the same on my system, so root:root it is.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    tonyawbrey Guest

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    Here is one thing I found in log:

    2006-09-12 08:14:58,893 INFO [http-7071-Processor48] [ip=127.0.0.1;] SoapEngine - handler exception
    com.zimbra.cs.account.AccountServiceException: authentication failed for zimbra
    at com.zimbra.cs.account.AccountServiceException.AUTH _FAILED(AccountServiceException.java:78)
    at com.zimbra.cs.account.ldap.LdapProvisioning.verify Password(LdapProvisioning.java:2341)
    at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(LdapProvisioning.java:2181)
    at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(LdapProvisioning.java:2165)
    at com.zimbra.cs.service.admin.Auth.handle(Auth.java: 83)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)


    Here is another error that should be resolved if I can get the zmprov commands to run:

    006-09-12 08:14:01,981 INFO [http-443-Processor96] [mid=5;ip=10.0.1.60;name=tony.awbrey@myagilon.com;] SoapEngine - handler exception
    com.zimbra.cs.service.wiki.WikiServiceException: error: empty config variable zimbraNotebookAccount
    at com.zimbra.cs.service.wiki.WikiServiceException.ER ROR(WikiServiceException.java:57)
    at com.zimbra.cs.wiki.Wiki.getDefaultWikiAccount(Wiki .java:461)
    at com.zimbra.cs.session.WikiSession.getInstance(Wiki Session.java:38)
    at com.zimbra.cs.wiki.Wiki$WikiById.<init>(Wiki.java: 298)
    at com.zimbra.cs.wiki.Wiki.getInstance(Wiki.java:588)
    at com.zimbra.cs.wiki.Wiki.getInstance(Wiki.java:611)
    at com.zimbra.cs.wiki.Wiki$WikiUrl.findWiki(Wiki.java :166)
    at com.zimbra.cs.wiki.Wiki.findWikiByPath(Wiki.java:5 09)
    at com.zimbra.cs.wiki.Wiki.findWikiPageByPath(Wiki.ja va:566)
    at com.zimbra.cs.service.wiki.GetWiki.handle(GetWiki. java:70)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:153)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

    Not sure what I am doing wrong when trying to run zmprov?

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