external access

[lexiecat]

Until a recent power failure our users could access their mailboxes from home. Mail is being received and sent both internally and externally but users can only access their mailbox from inside the building.

We are using Release 6.0.1_GA_1816.UBUNTU8 UBUNTU8 FOSS edition.

Any help will be greatly appreciated.

[phoenix]

How about telling us what errors you see in the log files and what errors the users see when they try and send mail?

[lexiecat]

Which log files? Here are a couple of log files. Please let me know which ones would be most helpful.

From outside the users never receive the zimbra log in screen.

Startup.log

Host mail.zaxis.net
Starting ldap...Done.
Starting logger...Done.
Starting mailbox...Done.
Starting antispam...Done.
Starting antivirus...Done.
Starting snmp...Done.
Starting spell...Done.
Starting mta...Done.
Starting stats...Done.
Host mail.zaxis.net
Starting ldap...Done.
Starting logger...Done.
Starting mailbox...Done.
Starting antispam...Done.
Starting antivirus...Done.
Starting snmp...Done.
Starting spell...Done.
Starting mta...Done.

zmmtaconfig.log

Mon Oct 18 06:49:47 2010 zmmtaconfig started on mail.zaxis.net with loglevel=3$

Thank you

[phoenix]

Originally Posted by lexiecat

Which log files? Here are a couple of log files. Please let me know which ones would be most helpful.

Have a look at the link I gave you earlier for the mail log file.

Originally Posted by lexiecat

From outside the users never receive the zimbra log in screen.

I know that but what errors do they see when the try and access the server? Have you got a firewall enabled on this server (I'd suggest you check and disable it)?