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Thread: external access

  1. #1
    lexiecat is offline Starter Member
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    Default external access

    Until a recent power failure our users could access their mailboxes from home. Mail is being received and sent both internally and externally but users can only access their mailbox from inside the building.

    We are using Release 6.0.1_GA_1816.UBUNTU8 UBUNTU8 FOSS edition.

    Any help will be greatly appreciated.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    How about telling us what errors you see in the log files and what errors the users see when they try and send mail?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    lexiecat is offline Starter Member
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    Default re: external access

    Which log files? Here are a couple of log files. Please let me know which ones would be most helpful.

    From outside the users never receive the zimbra log in screen.

    Startup.log

    Host mail.zaxis.net
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.
    Host mail.zaxis.net
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.

    zmmtaconfig.log

    Mon Oct 18 06:49:47 2010 zmmtaconfig started on mail.zaxis.net with loglevel=3$

    Thank you

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by lexiecat View Post
    Which log files? Here are a couple of log files. Please let me know which ones would be most helpful.
    Have a look at the link I gave you earlier for the mail log file.

    Quote Originally Posted by lexiecat View Post
    From outside the users never receive the zimbra log in screen.
    I know that but what errors do they see when the try and access the server? Have you got a firewall enabled on this server (I'd suggest you check and disable it)?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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