Preview error after move from NE to OSS version

[captainmish]

Hello
Our users are getting a 500 error when clicking on "preview" for attachments in the zimbra web ui:

HTTP ERROR 500

Problem accessing /service/home/~/somefile.doc. Reason:

    system failure: Extension HTTP handler not found at /convertd

This has been happening since the "downgrade" to OSS. As far as I can see, convertd is not part of the OSS version - is there a way to remove the "preview" link in the ui?

[phoenix]

Originally Posted by captainmish

Hello
Our users are getting a 500 error when clicking on "preview" for attachments in the zimbra web ui:

HTTP ERROR 500

Problem accessing /service/home/~/somefile.doc. Reason:

    system failure: Extension HTTP handler not found at /convertd

This has been happening since the "downgrade" to OSS. As far as I can see, convertd is not part of the OSS version - is there a way to remove the "preview" link in the ui?

Have a look if there are any NE zimlets still installed/enabled/deployed and remove them if there is.

BTW, you should also update your forum profile to reflect your new installed Zimbra version.

[captainmish]

Doesnt seem to think the convert zimlet is there, poss just something left in the ui?

zmzimletctl listZimlets 

Installed Zimlet files on this host:                                                                                                 com_dimdim_zimlet3                                                                            com_zimbra_adminversioncheck                                                             
        com_zimbra_bulkprovision
        com_zimbra_cert_manager
        com_zimbra_contactcleaner
        com_zimbra_date
        com_zimbra_delegatedadmin
        com_zimbra_dnd
        com_zimbra_email
        com_zimbra_emailtemplates
        com_zimbra_local
        com_zimbra_phone
        com_zimbra_url
        com_zimbra_ymemoticons
Installed Zimlets in LDAP:
        com_dimdim_zimlet3
        com_zimbra_contactcleaner
        com_zimbra_date
        com_zimbra_dnd
        com_zimbra_email
        com_zimbra_emailtemplates
        com_zimbra_local
        com_zimbra_phone
        com_zimbra_url
        com_zimbra_ymemoticons
Available Zimlets in COS:
  default:
        com_dimdim_zimlet3
        com_zimbra_contactcleaner
        com_zimbra_date
        com_zimbra_dnd
        com_zimbra_email
        com_zimbra_emailtemplates
        com_zimbra_local
        com_zimbra_phone
        com_zimbra_url
        com_zimbra_ymemoticons