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Thread: Zimbra sends email twice to one specific provider

  1. #1
    bacacosta is offline Intermediate Member
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    Default Zimbra sends email twice to one specific provider

    Hello everyone!

    We are facing some strange activities in Zimbra since a couple of weeks. First of all, i'd like to inform we are still using version 5.0.18 Open Source (yes, i know Zimbra 6 is already out since months now, and we have a plan to migrate to it, but due to our customizations it's still not possible).

    The problem is very simple: if i send an email to a specific provider (GMX, a very common mail provider here in Germany), the GMX user becomes two copies. We already proofed that Zimbra really sends the email twice in our logs, but we can't understand why. Between the two sendings, the log shows no error or anything special.

    The strangest is that this Problem only happens with GMX, until now we still didn't experience it by any other provider.

    So here comes the questions: is it a known bug? Is there any explanation for this behaviour? Or could someone at least point us to any direction on whatelse to check or test?

    I must add that this error doesn't happen all the time, but it shows up really often.

    Any help or tip will be greatly appreciated.

    Best regards,
    Rodrigo Costa

  2. #2
    patrrrice is offline New Member
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    Question

    Quote Originally Posted by bacacosta View Post

    The strangest is that this Problem only happens with GMX, until now we still didn't experience it by any other provider.

    Best regards,
    Rodrigo Costa
    Well I can verify that this failure happens with WEB.DE or Bluewin.ch, too.

    Any Updates, here?

    Regards,

    Patrrrice

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by patrrrice View Post
    Well I can verify that this failure happens with WEB.DE or Bluewin.ch, too.

    Any Updates, here?
    Not unless anyone has filed a bug report and this thread is thread is almost three years old so I suggest you visit bugzilla and see if there's anything filed and if not file a report including fill steps to reproduce..
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    fuki is offline Starter Member
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    In fact there is another thread:
    Forwarded emails are forwared twice in Zimbra 8.0.2

    For now I've solved this by removing forwarding and replacing it by a Filter rule with the same effect. As this is precessed at a different level, that works fine.
    I hope that will be fixed in 8.0.3.

    Best,
    Fuki

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by fuki View Post
    For now I've solved this by removing forwarding and replacing it by a Filter rule with the same effect. As this is precessed at a different level, that works fine.
    I hope that will be fixed in 8.0.3.
    It won't get fixed unless there's a bug report filed, how many times does this have to be said? How about helping improve the product by filing a bug report?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    patrrrice is offline New Member
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    Bugzilla entry made:

    https://bugzilla.zimbra.com/show_bug.cgi?id=80836

    Regards,

    Patrrrice

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