Results 1 to 8 of 8

Thread: Web cliebt cannot see attachments but IMAP can.

  1. #1
    cdrasmu is offline Junior Member
    Join Date
    Oct 2010
    Location
    argentina
    Posts
    5
    Rep Power
    4

    Default Web cliebt cannot see attachments but IMAP can.

    Hello, a local account is sending mails to many local user accounts with two html attachments. The mails are different for each account.
    When we try to see it with the web client the attachments cannot be seen. Although if you access with IMAP the attachments are there and can be seen.
    I really do not know what is going on...
    Thank you

    Ciro

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,474
    Rep Power
    56

    Default

    You need to update your forum profile with the output of the following command (do not post the information in this thread):

    Code:
    zmcontrol -v
    Quote Originally Posted by cdrasmu View Post
    Hello, a local account is sending mails to many local user accounts with two html attachments. The mails are different for each account.
    When we try to see it with the web client the attachments cannot be seen. Although if you access with IMAP the attachments are there and can be seen.
    I really do not know what is going on...
    Which browser are you using? Does this happen on all accounts or just some? Has it always happened or just started? Do you have any add-ons or extensions in the browser that may be causing a problem (if it's FF you can create an empty profile to check)? What do you mean by 'the attachment cannot be seen', what exactly happens? Are there any errors in the log files when you try to view an attachment?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    cdrasmu is offline Junior Member
    Join Date
    Oct 2010
    Location
    argentina
    Posts
    5
    Rep Power
    4

    Default

    Hello I have tried it with IE, FF and chroome with the same result.
    It happens with all the accounts
    The server is a recently installed Zimbra, and have imported the mails and addressbook to the users.
    and this is the first time it happens (it is a new server)
    What I meen that i cannot see the attachments is that in the mail list it appears as it has an attachment, but in the preview window there are none. If you use IMAP the attach are there, aslo if you forward your message it also appears. If you resend the mail the attach are not sent.
    This only happens in the web client with different browsers.
    I do not have the "disable attachment view" in COS, general or user settings enabled.

    Thnaks for all the help

    Quote Originally Posted by phoenix View Post
    You need to update your forum profile with the output of the following command (do not post the information in this thread):

    Code:
    zmcontrol -v
    Which browser are you using? Does this happen on all accounts or just some? Has it always happened or just started? Do you have any add-ons or extensions in the browser that may be causing a problem (if it's FF you can create an empty profile to check)? What do you mean by 'the attachment cannot be seen', what exactly happens? Are there any errors in the log files when you try to view an attachment?

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,474
    Rep Power
    56

    Default

    What sort of attachment is it? You also haven't updated your forum profile with the information I asked you for, please do that first.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    cdrasmu is offline Junior Member
    Join Date
    Oct 2010
    Location
    argentina
    Posts
    5
    Rep Power
    4

    Default

    I cannot update my profile right now because I am on vacations, as soon as I have access to zimbra I will update it (only have web access).

    The attach are html files.

    The problem arrises only when the sender sends to many mails addresses(remember they are on the same mail server). If it sends only to one mail address it shows the attachment.
    I have sent html files from another acoount and it shows that there is an attachment without problems. I can also see other types of attachments without problems. It kind of happens when it sends to many mail addresses...like if it was a "spam"

    Thank you

    ciro

  6. #6
    cdrasmu is offline Junior Member
    Join Date
    Oct 2010
    Location
    argentina
    Posts
    5
    Rep Power
    4

    Default

    Hello, I have upated the profile as you asked.

    The version of zimbra is the following:
    Release 6.0.8_GA_2661.RHEL5_64_20100820052503 CentOS_64 FOSS edition

    Thank you

  7. #7
    cdrasmu is offline Junior Member
    Join Date
    Oct 2010
    Location
    argentina
    Posts
    5
    Rep Power
    4

    Default

    Another strange thing is happening.
    I have enabled disable viewing attachment on web interface in the COS (I have it in spanish and I translated it...)
    Did a zmcontrol restart
    Relogged in with a user account and the attachments are still visible. It kind of does not have any effect.
    I still cannot see the html attachments

    Thank you

  8. #8
    liverpoolfcfan's Avatar
    liverpoolfcfan is online now Outstanding Member
    Join Date
    Oct 2009
    Location
    Dublin, IRELAND
    Posts
    710
    Rep Power
    6

    Default

    If it is a HTML attachment - it is likely it is trying to open a popup window. Do you have popup blocking on ?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. IMAP emails with attachments slow to view
    By meltingrobot in forum Administrators
    Replies: 12
    Last Post: 06-08-2009, 02:15 PM
  2. i/o errors, no web login, IMAP fails, no fun
    By jpbuse in forum Administrators
    Replies: 0
    Last Post: 02-06-2008, 09:51 PM
  3. File attachments in Web Interface
    By Tim G in forum Administrators
    Replies: 1
    Last Post: 10-15-2007, 09:47 AM
  4. Replies: 2
    Last Post: 08-11-2006, 01:00 PM
  5. Replies: 2
    Last Post: 05-20-2006, 09:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •