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Thread: inbox got wiped overnight (lost messages)

  1. #1
    tachijuan is offline Senior Member
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    Default inbox got wiped overnight (lost messages)

    Gang,

    I just had a strange thing happen. I keep my inbox on zimbra down to a few messages (the active working stuff). The rest I just stuff into a large folder and use searches to find stuff. However, last night I left my inbox with about 10-15 messages in it. When I logged in this morning, all that was in there was any new messages since 1:00AM. I looked in the logs and I can't find anything obvious. I also asked a couple of my other users and they did not experience the same behaviour. The only difference is that I access my mailbox through IMAP and also via POP (blackberry).

    What's even worse is that I did a search on those messages and zimbra can not find them. They seem to have been trully lost.

    What information can I give you guys to help troubleshoot this?

    Thanks!

    PS running Zim 4.0.0 on FC4

  2. #2
    marcmac is offline Expert Member
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    Default

    Your pop client is probably set to delete messages on the server. Go into your user options, and tell it to include the trash in your searches (or add in:trash to your search).
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    tachijuan is offline Senior Member
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    Default yes and no (and I hate Cingular)

    Turns out that Cingular "upgraded" my service to a new version. In the process they wiped my inbox. Thanks a lot Cingular! Friking frak! Oh an in the process they automagically figured out that I support IMAP so the new version is going in via IMAP and non POP. Thanks for doing automagical deletes on me Cingular! Jerks.

    Good news is that Zimbra is good to go.

    Now for a different question. I have a backup of my 3.1.4 version of Zimbra that was running on my FC3 system (which was upgraded to FC4 on Monday to move to Zim 4.0.0). What's the best way to recover the emails that are on that version? BTW, the backup was done by taring the whole /opt/zimbra directory to another location.

    Alternatively, is a message that's been recently deleted "held" somewhere so that I can just go un-delete it?

    Thanks again.

  4. #4
    mansuper is offline Special Member
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    Default

    I would like to know the same thing. If the user deletes an email from the trash folder, will he be able to retrieve the same email with the help of the administrator?

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